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Property highlights

Free WiFi

Places of interest:

San Juan Bautista Cathedral (0.2 miles) Casa Blanca (0.2 miles) San José Church (0.2 miles)
Show map Hotel El Convento

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Newest reviews for Hotel El Convento

  • Dean
      U.S.A.
    25 August 2014

    Friendly and helpful staff Old Architecture Wine reception Quiet room Hot tub Complimentary bottles of water

    Fitness center hot and humid

    7.9

  • Lauren
      Cayman Islands
    12 August 2014

    Beautiful hotel, great history, great location

    Service in restaurant was very slow and food not great. Only had breakfast.

    8.8

  • Melissa
      Netherlands
    5 August 2014

    The hotel is conveniently located in Old San Juan and has a great patio for eating and drinks and other nice amenities. The hotel premises are beautiful. The staff was very helpful too.

    The air conditioning in the room was very loud and on constantly...there was no auto button. The loudness of the AC made it difficult to sleep. Also, the shower was not that great and the coffee in-room was bad!

    7.1

  • Jared
      U.S.A.
    30 July 2014

    What a great stay! One of the coolest and most unique properties I've ever stayed at. The wine and cheese hour was fun, the staff was great, the ambiance and location were unbeatable. Stay here at least once in your life.

    I couldn't stay longer!

    10

  • Alan
      U.S.A.
    5 July 2014

    This hotel is first class in every possible way. Great location, top notch accomodations, great restaurants, friendly and knowledgable staff. Can't wait to stay here again!

    10

  • Florence
      United States Minor Outlying Islands
    30 June 2014

    The hotel location, friendliness of the staff, beauty, cleanness.

    10

  • Barbara
      U.S.A.
    27 June 2014

    Everything was excellent.

    Not a single complaint.

    10

  • Sharon
      U.S.A.
    25 June 2014

    Location in old San Juan was excellent. Hotel had history, used old fashioned door keys, had lovely decor with large room, 16'+ ceilings with beams & fan and functioning french doors & shutters, 3+ restaurants on site, open interior courtyard, verandas with seating everywhere, evening tastings of wine/cheese/fruit, hot tea & cold water bottles always available, evening room prep, laundry facility, and VERY friendly & accommodating staff. Our stay was outstanding.

    Rooftop "dip pool" and hot tub only big enough to fit 2-4 people so not a place to spend the day or send the family, just a quick dip in the evening to cool off. Our bathroom was small (4'x5' with 4'x4' tub/shower combo) - but was in keeping with the "convent" vibe and was just fine as we were there to shop, tour, and dine not spend the day primping.

    9.6

  • Anonymous
      U.S.A.
    20 June 2014

    Very conveniently located, the restaurant was excellent! The facility was beautiful, and environment very relaxing.

    They messed up on our reservation. We reserved our rooms in November for a trip in May, so we planned well in advance. However, when we arrived, they said they had our reservation, but not our rooms! They did accomodate us for the first night in a different room that we had to share, then we got the rooms we had reserved for the rest of the trip. But it was a bit annoying considering how far in advance we booked.

    10

  • Shrikanth
      U.S.A.
    17 June 2014

    The old world charm did it for us. Beyond that, the proximity to attractions in Old San Juan, the nightly wine and cheese reception with fruit bar throughout the day were perks that made our experience an excellent one. The junior suite was good to have and gave my kids a homely feel. The architecture was charming yet bathrooms were modern for our convenience. We did not use the valet parking much but again it was value to have the car on hand and safely away from the narrow streets of the old san juan at the valet lot. The cherry on the cake was the complimentary beach access at La Concha Resort in Condado. I would definitely recommend staying here and making it my base for future trips to Puerto Rico .

    Sudden construction noise from the suite below me was very loud and disturbing at 1 pm. I was told it would stop in 35 minutes but it went on. I saw the lobby receptionist and she assured me they would stop right away since they couldnt move me to a new room . The noise ended right away but a few minutes later it started in the room to my right. I went out and spoke to the supervisor and he shut the work down. Staff should be more attentive to these items and despite the noise nuisance i think the property is worth it.

    9.6

  • Anonymous
      U.S.A.
    9 June 2014

    The hotel was beautiful

    Room was a bit crowded

    8.3

  • Henry
      Jordan
    8 June 2014

    The whole concept of living in an architectural monument such as a convent was by itself a unique experience. Add to it the comfortable mattresses and the exquisite service. The rooms were user friendly except for the WiFi, although it was all over the premises, it had weak signals, reason was due to the thickness of the walls of the building. The cheeses & wine complimentary from 6:00-7:00pm on the third floor gave us a chance to meet different people from all walks of life. The hotel being in the middle of the old city made it easier for us to walk and explore the exquisite historical site of San Juan.

    WiFi weak signals due to thickness of the walls of the convent building.

    9.6

  • Masechaba
      U.S.A.
    29 May 2014

    The staff was wonderful - they always went the extra mile to ensure that our stay was both enjoyable and fun-filled. The hotel really provided a five-star experience. I would not hesitate to recommend it and I really hope to return again!

    Honestly, there was absolutely nothing to complain about!

    10

  • Lisa
      U.S.A.
    25 May 2014

    The historic building, Pool, nightly wine reception, maid staff was excellent

    Bathroom could be cleaner, area around sink was dirty

    9.6

  • Anonymous
      U.S.A.
    17 May 2014

    In the heart of San Juan old town. Good location! Valet parking is convenient but it costs extra 21 a day.

    Too expensive and not very clean

    5.8

  • Mina
      U.S.A.
    13 May 2014

    Love the convenience to Old San Juan - fort, castle, restaurants, everything. The hotel was beautiful, staff was very accommodating and we especially love the little things like the 6-7p happy hour with complimentary wine and cheese. A great way to meet other hotel patrons and get some yummy bites.

    10

  • Clive
      United Kingdom
    13 May 2014

    Great hotel and excellent location to explore old San Juan.

    Nothing

    10

  • Grant
      U.S.A.
    11 May 2014

    The other reviews sum it up. Just a great place to stay in Old San Juan.

    9.6

  • Lorna
      U.S.A.
    6 May 2014

    The quaint and historical flavor of the hotel, the location, the coffee in the morning on the veranda.

    Quite expensive.

    9.6

  • Malik
      U.S.A.
    22 April 2014

    Staff

    7.9

  • Jacob
      Canada
    20 April 2014

    I liked the atmosphere and convenience to the church. The food was excellent and the service was great. I only have good things to say about my stay at the Hotel El Convento.

    9.6

  • Amir
      Puerto Rico
    17 April 2014

    unique

    10

  • Sandi
      United Kingdom
    13 April 2014

    The building and its history, ideal location for walking around the city, convenient parking, views from the various terraces.

    Arrived at 13.00 and told to come back at 15.00 to get into the room, then having to wait another 30 minutes because a large party took all the staff resources and attention.

    8.3

  • Kenneth
      U.S.A.
    13 April 2014

    The staff was incredibly friendly and helpful. The location is perfect. The hotel has old world charm with modern conveniences. Cannot say enough good things about the hotel

    9.6

  • Anonymous
      United Kingdom
    12 April 2014

    The decor of the hotel and the location. The room was clean and well stocked of supplies like shampoo etc.

    Staff needed more training - they did not seem to know what to do. A lack of leadership and organisation. We waited over an hour for breakfast - so many people got up and left. Our room was not ready until 3.45pm even though check-in was at 3 - we witnessed this happening to other people. It was a shame because it is a beautiful hotel in a great location.

    6.7

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