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Newest reviews for Embassy Suites San Juan - Hotel & Casino

  • Anonymous
      United States of America
    August 24, 2014

    complementry breakfast & happy hour, can not leave out the Casino.

    Housekeeping respond to additional items. Asked for wash cloths and extra towels, did not get.

    7.5

  • Anonymous
      United States of America
    August 14, 2014

    The time I spent with my family most of all!! The managers were very accommodating, due to the some of the staff being very rude, especially at the check-in desk!!! Enjoyed the breakfast & the happy hour...

    Some of the staff was very rude, especially at the front desk!! The hotel needs a face lift, rugs are worn out & dirty, tubs are dirty & scratched up, even after cleaning them!! Linen has stains on them & they still used them on the bed!! The seat cushions in lobby are all stained!! I stayed there several times & never experienced this much trouble... I would recommend them if they change!!!

    5.4

  • Porfirio
      United States of America
    August 14, 2014

    Breakfast and Open Bar

    Internet issues

    10

  • Anonymous
      United States of America
    August 10, 2014

    Everthing was so good.relax

    10

  • Delfina
      United States of America
    August 1, 2014

    Excellent service

    When they cancel my reservation

    9.2

  • Mark
      United States of America
    July 14, 2014

    The hotel stay was really great in regards to everything else!!

    Not enough variety in the breakfast menu. My wife really wanted some pancakes, and they were never offered the six days we stayed their.

    9.2

  • Tina
      United States of America
    July 11, 2014

    Location to airport was convenient. Staff was friendly ! Loved the CLEAN pool. Convenient to restaurant's.

    Walking with a cane is a hazard here ! Dangerous to say the least !! Torn carpets on hall level of our room floor. The room had a terrible oder that interfered with our asthma and made it difficult to breath....the couch, well collapsed. The cushion is woren out and ended up sitting on the framework. Needs remodeled.

    7

  • Leopoldo
      Puerto Rico
    July 9, 2014

    overcharge on 2 nights diferent than the one originally quoted

    8.3

  • Janet
      United States of America
    July 2, 2014

    The breakfast was awesome! The staff was pleasant and helpful. Overall, we had a great time in our weekend get away. We would love to come back!

    10

  • Viviana
      Puerto Rico
    June 26, 2014

    Happy hour all can drink and breakfast all you can eat are variety and complitly free. The pool is beautifull and big. I think i be back next year. Hightly recomended

    9.6

  • Christian
      United States of America
    June 18, 2014

    everything was great. was a little hectic with needing hotel key for everything but overall very good

    9.6

  • Ismael
      United States of America
    June 5, 2014

    everything ! the instalations, the beautiful pool, happy hour, good breakfast buffet.

    parking charge

    9.2

  • Edward
      United States of America
    May 16, 2014

    Everything except below

    The coffee albeit was free but way too strong. Heard a lot of people around us complain as well. 2nd tv in room did not get all the channels as advertised.

    8.3

  • Marilyn
      United States of America
    May 15, 2014

    we were able to swim in the pool until 10p.m. on a Thursday which made our night as we were hot and tired, they also had open bar hour as soon as we arrived :)

    8.8

  • Anonymous
      United States of America
    April 29, 2014

    Nice to have the complimentary cocktails and breakfast.

    The bed in the sofa bed was horrible!

    7.5

  • Anonymous
      Panama
    April 21, 2014

    Really comfortable and friendly atmosphere.

    Sometimes really loud music coming from the casino and sometimes the DJ at the swimming pool.

    7.5

  • Dolores
      United States of America
    April 19, 2014

    The service staff was excellent

    Rooms need updating especially bathrooms. Could not get hot water in shower.

    7.9

  • E.
      United States of America
    March 15, 2014

    convenient to airport

    breakfast was inconsistent. one day good, next day terrible

    5.4

  • Raymond
      United States of America
    March 14, 2014

    Very nice and comfortable breakfast!!!

    10

  • Cachet
      United States of America
    March 9, 2014

    The bartenders by the pool Valyre and Jorge were amazing. They helped guide us towards great places to eat and visit. We've already made reservations to visit memorial day weekend.

    The breakfast wasn't the best but complimentary reception at night made up for it.

    8.8

  • Karen
      United States of America
    March 6, 2014

    A great hotel for our group of 14 to gather at the evening reception. Breakfast was excellent. This hotel met all of our needs.

    9.2

  • Jason
      United States of America
    February 27, 2014

    Missed flight so needed a last minute place to stay and was very impressed!

    9.6

  • Cassandra
      United States of America
    February 27, 2014

    Environment was clean and beautiful. Room was very clean.

    I was celebrating my birthday and decided to extend my stay in san juan after leaving the cruise ship for one extra day. When ask if I could have an extra hour for checking out of the room. My request was declined,when others guest were approved that made the same request in line. Very disappointed

    9.2

  • Anonymous
      United States of America
    February 21, 2014

    The breakfast was good. Pool area was beautiful. Embassy Suites are comfortable and predictably reliable.

    No hot water in the shower at 11:00 a.m. on a weekday. What's up with that? Minimally warm water in the sink faucet. When I told the desk clerk about it at check-out, she said she was sorry but did nothing to compensate.

    8.8

  • Elba
      United States of America
    January 22, 2014

    The breakfest chef cooked me breakfest although it was past the 10:30 cutoff. He was the best.

    Nada

    9.2

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