First of all, there is no free breakfast and if you have breakfast at
the hotel, you have the pay for it. We actually paid and checked it out,
it is horrible: everything undercooked and fruit juices are not actual
juices but stuff purchased from the supermarkets. Secondly, we stayed
for 7 nights so I had the opportunity to observe everything very well.
For example, they never changed the bedsheets, they vacuumed the room
only once and not the bathroom area where hair was flying around.
Thirdly, there is no free parking lot, they charge usd 10 per day for
the parking lot which is so unacceptable for a hotel which is in the
middle of nowhere. I was impressed by the previous evaluations of this
hotel, especially those related to its location. It is in the middle of
nowhere, you have to drive everywhere from the hotel and I did not see
any admirable scenery around the hotel. The island itself is beautiful
but the hotel does not have any added value. The hotel actually makes
money from the casino which makes a lot of noise and there are always a
lot of people gambling there. Fourthly, the pool area and the pool
itself is not clean and the sun loungers there are very uncomfortable.
Fifthly, the janitors did not clean our room for two consecutive days
and we had to go and ask the reception to send someone to clean our
room. Overall, I really do not recommend this hotel, which is
overcharging everything and you end up paying much more than the
guaranteed price on the website of booking.com It is much better to stay
at the San Juan, Luquillo or Fajardo city centers. I would never ever
stay at a hotel of the Four Points chain, I am so much disappointed.
I liked Puerto Rico in general but nothing about this specific hotel.