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Activities:

Tennis Court Golf Course (within 2 miles) Pool Table
Show map Gran Melia Golf Resort Puerto Rico

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Newest reviews for Gran Melia Golf Resort Puerto Rico

  • Tara
      United States of America
    August 8, 2014

    The beach was pristine and virtually empty- everyone and all the kids were at the pool area. There are so many hammocks and chaises on the beach...it was like being on a private island. The bars and atmosphere- the bali beds in the lounge, the gorgeous grounds- all incredible. We like to walk, so we didn't even wait for golf cart service. We did a little snorkeling in the turtle grass protected reef in the ocean. The staff was very polite. The resort is luxurious. We had a regular room and it was lovely and very large. I can't see why anyone would pay for the Red rooms- the Red pool is dull.

    Check out was very very slow. They promised to email me a copy of my receipt and did not. I didn't find check-in to be slow. The valet car service provider was nice but confused. (There is plenty of self parking at 15.00 a day with in and out.)

    9.5

  • Arnold
      United States of America
    July 6, 2014

    The location, room sizes and privately

    Lack of activities, lack of restaurants choices,high cost of food and drinks and lack of live entertainments.

    9.5

  • William
      United States of America
    July 6, 2014

    Great facilities

    Service

    6.3

  • Victor
      Puerto Rico
    July 2, 2014

    The courtesy of the staff. The room was cleaned, well equipped, and all the kitchen utensils were cleaned. The response to room service requests was very good.

    The big pool is really good, specially when you stay with young kids. But it is time for the hotel to schedule a major overhaul to it, specially the floor. I do not know the reason but the water supply/return nozzles were not functioning to a 100%

    8.3

  • David
      Switzerland
    June 28, 2014

    Beach Front Location (notice that it's not really a proper beach. You can only swim up to the knees. After that it's full of algae) Suites are quite big and the resort (even if it's not a true 5 star) is pleasant.

    Customer Care services are simply unacceptable. They are unable to deliver, independently what basic services are you requesting (like a plate of fruit, missing towels, whatever) - notice that we had the red level room (beach front-line) where you are supposed to get a more "dedicate service". Too Expensive Vs Other similar \ or even lower category hotels (I would like to underline again, the extreme poor service provided). Beach Restaurant (the only one with "fast food" closes at 6pm). Other restaurants are too expensive (especially, if you are looking to eat a burger, salad, soup, etc.). While I did enjoy the location, you need to have a car. Too far away to walk and taxis are quite pricey. Excursions are very expensive (even comparing with other hotels). Overall, NEVER, NEVER AGAIN.

    4.6

  • Lenora
      United States of America
    June 12, 2014

    The service was very slow but the people were nice.

    The 24 hour pool was so dirty. The beach needs to be clean. There is too much seaweed. My check on experience was horrible. I called a week before so I could be prepared. The $100 deposit for each night was a big much.

    5.4

  • Anonymous
      United States of America
    June 3, 2014

    Its beautiful.

    The prices and fees for everything.

    7.9

  • Lisa
      United States of America
    May 31, 2014

    The grounds are beautiful. Nice beach chairs and hammocks. Great views; nice landscaping. The little store on-site is very helpful.

    Rooms are dirty; hotel might have been "luxury"15 years ago but now the furnishings are beat up, run down. Ice machine never worked. I had 2 bad meals at their restaurants. One was so bad I sent it back - but was still charged.

    6

  • Anonymous
      United States of America
    May 10, 2014

    Facilities are beautiful and beach is right in frnont of the hotel.

    Prices in restaurants are too expensive.

    9.2

  • Kevin
      United States of America
    April 29, 2014

    Prior to arrival we read reviews which made is nervous. Such comments as unfriendly staff and facility not clean. My wife and I found the staff to be very friendly and most accommodating! Wonderful experience and would recommend upgrading to red level.

    10

  • Melissa
      Puerto Rico
    April 27, 2014

    It is a very relaxing place!

    The price was high when I arrived I found out that I have to pay $100 pe day as a guarantee and I was never noticed about it.

    8.3

  • Angela
      United States of America
    April 25, 2014

    This was our second time there in 6 months. We love Gran Melia.

    9.6

  • Huan
      United States of America
    March 16, 2014

    the check in time is really long

    9.6

  • Beverly
      Belgium
    February 2, 2014

    Good facilities, room cleaned thoroughly on daily basis, good size room.Japanese & Italian restaurants were very good , breakfast was typical international buffet. Bar was good but cocktails were expensive, as they are in all International hotels on PR.

    Resort Oncosts, pricey bar bill, service not great in general & room service ridiculous. Took 25mins to get Room service to answer the phone & then told it would be 1hr 10 mins to wait. Needless to say we managed without Room service , so can't comment on the quality of the food! Had been forewarned by other reviews but the beds are really soft. So soft my husband asked for mattress to put on floor as was unable to sleep in the bed. But they did bring the mattress very quickly with additional bed linen.

    6.3

  • Tammy
      United States of America
    January 22, 2014

    The food was great!!!

    9.6

  • Anonymous
      United States of America
    January 9, 2014

    Pool, room

    Cost of restaurants at hotel, no real beach, poor service in general

    5.4

  • Anonymous
      Puerto Rico
    December 18, 2013

    The room, the lobbys areas, the pool, the food (room service), maybe everything is very good form me. I am pleased.

    10

  • Christina
      United States of America
    December 9, 2013

    Warm weather. Nice staff.

    No entertainment at hotel. We spent all our money on cabs to find entertainment. Low on towels. Had to wait to take showers.

    5.8

  • Justo
      Puerto Rico
    November 3, 2013

    facilities

    8.8

  • Mariola
      Puerto Rico
    October 15, 2013

    Location is gorgeous. Rooms are huge.

    Nothing seems updated. Items in the kitchen was dirty with fungus. Room over all was not clean. Lounge and lobby did not have enought staff to make it fun, lively stay.

    5.4

  • Debra
      United States of America
    August 29, 2013

    I loved all of the gran melia second time there

    10

  • Sonia
      United States of America
    August 9, 2013

    The breakfast buffet was good. The staff were very eager to make our stay pleasant The hotel grounds were beautiful and quiet. The beach was divine. I felt safe at all times. Carmen, the cleaning lady was amazing!

    The condition of the rooms were poor and unkept. The chairs and sofa were stained. There was old, moldy jello in the room's refrigerator. Room service was terrible. They seemed to be understaffed. The bed was uncomfortable. Some of the facilities looked unkept and poorly maintained. I couldn't believe that this hotel is only 8 years old. Definitely not a 5 star hotel, very disappointing and overpriced!

    6.3

  • Patricia
      Puerto Rico
    July 15, 2013

    Room, swimming pool

    Staff attention at pool area. Used to call the waiter and next to us did not respond or looking to back. Service slow, over an hour and a half for three hamburgers.

    8.3

  • Esteban
      United States of America
    July 14, 2013

    Red Level accommodations (breakfast, happy hour, pool), bed was extremely comfy. Golf cart shuttles.

    Check-in process was confusing and lengthy. Need signs to show where red level checkin is located. Rooms were damp and musty. TV reception was horrible.

    7.9

  • Edwin
      Puerto Rico
    July 14, 2013

    Only the pool.

    Poor maintenance in the room buildings.

    7.9

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