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5961 Isla Verde Avenue, 00979 San Juan – Show map
Excellent location – rated 9.1/10! (score from 91 reviews)
Rated by guests after their stay at InterContinental San Juan.
|Superior Double Room|
|Double Room with Two Double Beds and Ocean View - Non-Smoking|
|Double Room with Two Double Beds and Lake View - Non-Smoking|
|Executive Double Room|
|King Room with Garden View - Non-Smoking|
|King Room with Ocean View - Non-Smoking|
|Executive King Room - Non-Smoking|
|Double Room with two double beds Garden View|
|King Room with Lake View - Non-Smoking|
|Room Selected at Check-In|
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86 properties in San Juan
Including hotels, apartments, villas and more.
91 verified reviews
They speak your language
InterContinental San Juan's staff speaks: Spanish, English
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Outdoor Pool, Outdoor Pool (all year)
Sauna, Fitness Center, Spa, Massage, Hot Tub, Casino, Playground
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and charges apply.
Public parking is available on site (reservation is not needed) and charges may apply.
Room Service, Car Rental, 24-Hour Front Desk, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 17 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 91 reviews
Value for money
Show reviews from:
The hotel features an oceanfront swimming pool and an on-site casino. This San Juan, Puerto Rico hotel is right on Condado Beach.
Score from 191 reviews Excellent
Nestled among 17 acres of beautiful tropical gardens, and featuring a private beachfront location, this family-friendly hotel offers spacious accommodations and a large variety of on-site facilities,...
Score from 161 reviews Very good
Overlooking the Condado Lagoon and the Atlantic Ocean, this Puerto Rico hotel is close to area attractions and beautiful beaches, and provides exceptional amenities, including several on-site dining...
Score from 247 reviews Very good
Located at Luis Munoz Marin International Airport, the San Juan Airport Hotel includes spacious, air-conditioned rooms with free hot breakfast and free high-speed Wi-Fi. There is also a 24-hour gym.
Score from 671 reviews Good
The location, facilities, and amenities are top notch!
Noise level in the room was high.
Beach Pool Location
Loved everything about this hotel. It had the nicest pool area that I saw in Isla Verde. Staff was very helpful and did a great job with everything. The only thing is beer and drinks are very expensive, so we would walk down to walgreens and get beer and alcohol for the room. Great trip!
Upon checking in around 1:00 pm, was told or it was implied our room would be ready soon and we would be called. At 4:12 I walked up keys were there and I have to wonder how long they were sitting there Was not happy.
great location , excellent staff
Bathroom was outdated
Loved the pool and open access to the beach. The hotel interior was very contemporary and clean. Food was delicious but a little pricey. Overall, we were very pleased with out stay. I'd book this hotel again.
One of the elevators were down & it took a very long time to catch one (we were on the 16th floor). We were on vacation for 6 days and it was not working the entire 6 days we were there.
I really liked the location and the valet service. They were courteous and friendly. If I needed suggestions for meals or entertainment, they were forthcoming and knowledgeable. The beach staff was friendly also but a little slow. The beach chairs were filthy every day and the hotel charged ten dollars extra a day for an umbrella.
The front desk staff was neither welcoming nor friendly. In fact, the girl that checked me in was rude, did not smile and was the same every day I was there. I asked her a question about a tourist site and she referred me to the concierge, which is fine except she knew he was at lunch but just did not mention this. Also, I had some trash to throw away and I asked where there was a trash can in the lobby, she told me to go to the bar and give it to the bartender, which I thought was odd. She was "in training" so this could be a reason but she never smiled or said I can't help you but I will find someone that can. The rooms were shabby and needed to be refurbished the curtains looked soiled and I had to use the same towels for three days, when I asked for new towels with a five dollar tip, they left me two extra bars of soap. I will never go back to this place
The pool/beach area with the layout and landscaping is beautiful. The rooms were clean and the view from the "ocean view rooms" is spectacular.
They are currently doing an elevator upgrade, so there is a little bit of a wait. The wait was not over the top and would not influence a recommendation to a friend.
Great view from our room on the 8th floor. Beautiful pool and pool area, and nice beach.
They play salsa music really loudly all day, every day. You can hear the bass inside your room even with the outside doors closed. The balcony is tiny without any room for chairs. We had to call security 4 times before they finally handled our neighbor's loud music at 11:40pm
Location, pool size and cleanliness.
Promised VIP status by the Manager (Caroline), but never got it. As a talent scout, I was there to interview individuals. I was told that I would be provided with a private conference room or office to conduct the interviews. When i asked for it, i was told it wouldn't be possible without an extra fee. Business-wise I was disappointed, leisure-wise the kids had a good time.
All! Excellent hotel, service. pool, restaurant, personnel. It's great! :-)
The staff (all) was friendly and the location was near the airport and across from a 24hr market. The beach was nice. The "house" let us win at the casino. The breakfast buffet was great!
The elevator was broken. The pool was full of leaves etc.
Staff was able to cater to all of our needs. The facilities were never crowded. It was a luxurious experience. We never had to so much as open a door for ourselves
Pool bar closes at 8pm
We loved the beach and pool area and breakfast was great
The price you pay is not worth what the rooms are. It was ridiculous. If you're rich then go for it but the shower had dead bugs all in it, the door wasn't very secure, and the room over all wasn't very clean. And at the desk they charge a hold of $100 per night extra, I was not made aware of this before and had to cut our stay short. ABSURD. We found some super cute and way cheaper hotels with much better rooms, character, and cleanliness. Find one of those places and save tie money and time!
I can only give the hotel a 'good' rating because we briefly overnighted there when our flight was cancelled due to weather. However, I have a feeling it would be excellent if we were to visit again and experience all the hotel had to offer.
In general we enjoyed our stay. Hotel area is great. Location is perfect. Close to the airport and to Old Town. Staff is extremely helping and caring. Room service is ok. However laundry service is poor. It took 1,5 days to get stuff back with a number of reminders. And laundry was not of a good quality. Probably next time i will try to find anoher hotel.
Bed in really uncomfortable. Too soft. Humidity in the room is so high that all fabric stuff is wet. Leather things even change the shape. And the worst thing is that there is no special place to dry stuff. Of course on the balcony it is not allowed and it is understandable. But this is the only place you can really do it.
From the moment we got to the hotel the bell men addressed us by name & made us feel like we where his only guest. We where traveling w/ our 2 year old daughter. The hotel was family friendly yet still posh & romantic.The pool was impressive & made you really feel like you where on vacation! We loved our time at the hotel & would defiantly stay there again!!
The bathroom toilet was dirty around the rim. & the bathroom calk & door needed a bit of attention however overall the space was very clean & comfortable.
Friendly courteous staff
Some of the night people on the grounds acting like armed guards
The location - close to airport and beautiful grounds
waiting so long when early check in was requested
Location. Beach. Rooms
Casino was lackluster. We would go to others on the block.
A fantastic hotel with excellent staff and great facilities.
William the doorman was excellent. Made us feel at home, gave us directions, and offered recommendations for dinners. Fantastic employee. He should be commended and rewarded for his efforts.
The rooms could use some updating.
I loved the location and the facilities. The staff was polite and helpful. The food and drinks were pricey but expected from an oceanfront resort. I would TOTALLY return for another visit and am looking forward to it!!
Having to leave to come home!!
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