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5961 Isla Verde Avenue, 00979 San Juan, Puerto Rico – Show map
|Superior Double Room|
|Double Room with Two Double Beds and Ocean View - Non-Smoking|
|Double Room with Two Double Beds and Lake View - Non-Smoking|
|Executive Double Room|
|King Room with Garden View - Non-Smoking|
|King Room with Ocean View - Non-Smoking|
|Executive King Room - Non-Smoking|
|Double Room with two double beds Garden View|
|King Room with Lake View - Non-Smoking|
|Room Selected at Check-In|
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88 properties in San Juan
Including hotels, apartments, villas and more.
111 verified reviews
They speak your language!
InterContinental San Juan's staff speaks: Spanish, English
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Outdoor Pool, Grounds, Terrace, Sun Deck
Sauna, Fitness Center, Spa, Massage, Hot Tub, Beachfront, Casino, Playground, Evening Entertainment
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and charges may apply.
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Lockers, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 17 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 111 reviews
Value for money
Show reviews from:
Overlooking the Condado Lagoon and the Atlantic Ocean, this Puerto Rico hotel is close to area attractions and beautiful beaches, and provides exceptional amenities, including several on-site dining...
Score from 287 reviews Very good
Nestled among 17 acres of beautiful tropical gardens, and featuring a private beachfront location, this family-friendly hotel offers spacious accommodations and a large variety of on-site facilities,...
Score from 204 reviews Very good
With an outdoor infinity pool overlooking Condado Beach, this 4-star resort features a 24-hour casino and several fine dining restaurants. The large guest rooms have private sea view balconies.
Score from 172 reviews Excellent
Just 1 block from Condado Beach, the Radisson Ambassador Plaza includes a casino, outdoor swimming pool, spa and gym. The functional air-conditioned rooms feature free Wi-Fi and a private balcony.
Score from 182 reviews Good
The bars, restaurant & beach staffs were great. Pool area and beach was very nice.
Bathroom in 1st room had a lot of problems that were not addressed until the 3rd complaint was issued. Than they moved us to another room. Reception desk not adequately staffed
Breakfast, they offe a wide variety of things. The service there is very good. You get enough towels for the pool and beach. The pool area is nice but could be cleaner.
I do not know why this hotel is so high rated!! The room is very small. There is the bed, a sofa and a desk but no mini bar, only a small wardrobe. There is a small balcony which has not enough space to take a chair out. The air condition is not working well and is noisy. The bathroom is terrible. The shower is in a low bathtub. Bathtub, toilet and the sink are side by side, no more space in between. We booked a Suite via booking.com but they gave us a so called Junior Suite. These Junior Suites have room numers like 421, 521 and so on. These suites have two very, very small rooms, both are terrible. There is a noisy refrigerator standing in the middle of one room. The rooms are shabby. These rooms are right beside the elevators so you can hear the elevators moving all the time. Very noisy! It is a shame to call these rooms a Junior Suite. The beach is not very nice, a lot of pigeons.
Proximity of airport Beach
Bathroom outdated Breakfast quality Pool layout and cleaningness Overall condition Price/quality
I liked that there were various restaurants to choose from along the strip.
The pool was dirty
The hotel staff were great. They were all friendly and always willing to help. I was able to enjoy the trip because of the great tips of places to visit I received from the staff.
The beach was not what I expected. It was dirty with a lot of seaweed. I would not stay in this area again.
Loved the lobby, the pool, the hot tub, the beach, and the exceptional staff. We had a great stay and plan to return.
The bar prices were very high, and there were no low cost options for breakfast. It would be nice to at least offer complimentary coffee in the lobby.
Location Pool Bar Restaurant Excelent Views
Is to pricey everything
The staff was extremely helpful and courteous! Bresaida at the front desk was friendly and kind (she assisted me with my complicated check in).. my children and I enjoyed our stay! I look forward to returning soon!
The building was weather beaten because of the proximity to the beach (to be expected) but the rooms seemed really small
Location and staff
The location, facilities, and amenities are top notch!
Noise level in the room was high.
Beach Pool Location
Loved everything about this hotel. It had the nicest pool area that I saw in Isla Verde. Staff was very helpful and did a great job with everything. The only thing is beer and drinks are very expensive, so we would walk down to walgreens and get beer and alcohol for the room. Great trip!
Upon checking in around 1:00 pm, was told or it was implied our room would be ready soon and we would be called. At 4:12 I walked up keys were there and I have to wonder how long they were sitting there Was not happy.
great location , excellent staff
Bathroom was outdated
Loved the pool and open access to the beach. The hotel interior was very contemporary and clean. Food was delicious but a little pricey. Overall, we were very pleased with out stay. I'd book this hotel again.
One of the elevators were down & it took a very long time to catch one (we were on the 16th floor). We were on vacation for 6 days and it was not working the entire 6 days we were there.
I really liked the location and the valet service. They were courteous and friendly. If I needed suggestions for meals or entertainment, they were forthcoming and knowledgeable. The beach staff was friendly also but a little slow. The beach chairs were filthy every day and the hotel charged ten dollars extra a day for an umbrella.
The front desk staff was neither welcoming nor friendly. In fact, the girl that checked me in was rude, did not smile and was the same every day I was there. I asked her a question about a tourist site and she referred me to the concierge, which is fine except she knew he was at lunch but just did not mention this. Also, I had some trash to throw away and I asked where there was a trash can in the lobby, she told me to go to the bar and give it to the bartender, which I thought was odd. She was "in training" so this could be a reason but she never smiled or said I can't help you but I will find someone that can. The rooms were shabby and needed to be refurbished the curtains looked soiled and I had to use the same towels for three days, when I asked for new towels with a five dollar tip, they left me two extra bars of soap. I will never go back to this place
The pool/beach area with the layout and landscaping is beautiful. The rooms were clean and the view from the "ocean view rooms" is spectacular.
They are currently doing an elevator upgrade, so there is a little bit of a wait. The wait was not over the top and would not influence a recommendation to a friend.
Great view from our room on the 8th floor. Beautiful pool and pool area, and nice beach.
They play salsa music really loudly all day, every day. You can hear the bass inside your room even with the outside doors closed. The balcony is tiny without any room for chairs. We had to call security 4 times before they finally handled our neighbor's loud music at 11:40pm
Location, pool size and cleanliness.
Promised VIP status by the Manager (Caroline), but never got it. As a talent scout, I was there to interview individuals. I was told that I would be provided with a private conference room or office to conduct the interviews. When i asked for it, i was told it wouldn't be possible without an extra fee. Business-wise I was disappointed, leisure-wise the kids had a good time.
All! Excellent hotel, service. pool, restaurant, personnel. It's great! :-)
The staff (all) was friendly and the location was near the airport and across from a 24hr market. The beach was nice. The "house" let us win at the casino. The breakfast buffet was great!
The elevator was broken. The pool was full of leaves etc.
Staff was able to cater to all of our needs. The facilities were never crowded. It was a luxurious experience. We never had to so much as open a door for ourselves
Pool bar closes at 8pm
We loved the beach and pool area and breakfast was great
The price you pay is not worth what the rooms are. It was ridiculous. If you're rich then go for it but the shower had dead bugs all in it, the door wasn't very secure, and the room over all wasn't very clean. And at the desk they charge a hold of $100 per night extra, I was not made aware of this before and had to cut our stay short. ABSURD. We found some super cute and way cheaper hotels with much better rooms, character, and cleanliness. Find one of those places and save tie money and time!
I can only give the hotel a 'good' rating because we briefly overnighted there when our flight was cancelled due to weather. However, I have a feeling it would be excellent if we were to visit again and experience all the hotel had to offer.
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