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Most recent booking for this hotel was yesterday at 18:55

Score from 232 reviews Wonderful 9/10

Newest reviews for InterContinental San Juan

  • Eric
      United States of America
    August 10, 2014

    great location , excellent staff

    Bathroom was outdated

    7.5

  • Loretta
      United States of America
    August 10, 2014

    Loved the pool and open access to the beach. The hotel interior was very contemporary and clean. Food was delicious but a little pricey. Overall, we were very pleased with out stay. I'd book this hotel again.

    One of the elevators were down & it took a very long time to catch one (we were on the 16th floor). We were on vacation for 6 days and it was not working the entire 6 days we were there.

    9.6

  • Situ
      United States of America
    August 5, 2014

    I really liked the location and the valet service. They were courteous and friendly. If I needed suggestions for meals or entertainment, they were forthcoming and knowledgeable. The beach staff was friendly also but a little slow. The beach chairs were filthy every day and the hotel charged ten dollars extra a day for an umbrella.

    The front desk staff was neither welcoming nor friendly. In fact, the girl that checked me in was rude, did not smile and was the same every day I was there. I asked her a question about a tourist site and she referred me to the concierge, which is fine except she knew he was at lunch but just did not mention this. Also, I had some trash to throw away and I asked where there was a trash can in the lobby, she told me to go to the bar and give it to the bartender, which I thought was odd. She was "in training" so this could be a reason but she never smiled or said I can't help you but I will find someone that can. The rooms were shabby and needed to be refurbished the curtains looked soiled and I had to use the same towels for three days, when I asked for new towels with a five dollar tip, they left me two extra bars of soap. I will never go back to this place

    5

  • Dominick
      United States of America
    July 29, 2014

    The pool/beach area with the layout and landscaping is beautiful. The rooms were clean and the view from the "ocean view rooms" is spectacular.

    They are currently doing an elevator upgrade, so there is a little bit of a wait. The wait was not over the top and would not influence a recommendation to a friend.

    9.2

  • Richard
      United States of America
    July 22, 2014

    Great view from our room on the 8th floor. Beautiful pool and pool area, and nice beach.

    They play salsa music really loudly all day, every day. You can hear the bass inside your room even with the outside doors closed. The balcony is tiny without any room for chairs. We had to call security 4 times before they finally handled our neighbor's loud music at 11:40pm

    5.8

  • Alberto
      United States of America
    July 22, 2014

    Location, pool size and cleanliness.

    Promised VIP status by the Manager (Caroline), but never got it. As a talent scout, I was there to interview individuals. I was told that I would be provided with a private conference room or office to conduct the interviews. When i asked for it, i was told it wouldn't be possible without an extra fee. Business-wise I was disappointed, leisure-wise the kids had a good time.

    6.7

  • Victor
      Puerto Rico
    July 10, 2014

    All! Excellent hotel, service. pool, restaurant, personnel. It's great! :-)

    10

  • Shari
      United States of America
    June 30, 2014

    The staff (all) was friendly and the location was near the airport and across from a 24hr market. The beach was nice. The "house" let us win at the casino. The breakfast buffet was great!

    The elevator was broken. The pool was full of leaves etc.

    7.1

  • Anonymous
      United States of America
    June 22, 2014

    Staff was able to cater to all of our needs. The facilities were never crowded. It was a luxurious experience. We never had to so much as open a door for ourselves

    Pool bar closes at 8pm

    9.2

  • Vanessa
      United States of America
    May 20, 2014

    We loved the beach and pool area and breakfast was great

    The price you pay is not worth what the rooms are. It was ridiculous. If you're rich then go for it but the shower had dead bugs all in it, the door wasn't very secure, and the room over all wasn't very clean. And at the desk they charge a hold of $100 per night extra, I was not made aware of this before and had to cut our stay short. ABSURD. We found some super cute and way cheaper hotels with much better rooms, character, and cleanliness. Find one of those places and save tie money and time!

    5.4

  • Stacy
      United States of America
    May 19, 2014

    I can only give the hotel a 'good' rating because we briefly overnighted there when our flight was cancelled due to weather. However, I have a feeling it would be excellent if we were to visit again and experience all the hotel had to offer.

    7.9

  • Aleksandr
      Russia
    May 13, 2014

    In general we enjoyed our stay. Hotel area is great. Location is perfect. Close to the airport and to Old Town. Staff is extremely helping and caring. Room service is ok. However laundry service is poor. It took 1,5 days to get stuff back with a number of reminders. And laundry was not of a good quality. Probably next time i will try to find anoher hotel.

    Bed in really uncomfortable. Too soft. Humidity in the room is so high that all fabric stuff is wet. Leather things even change the shape. And the worst thing is that there is no special place to dry stuff. Of course on the balcony it is not allowed and it is understandable. But this is the only place you can really do it.

    6.7

  • Leah
      Saint Vincent & Grenadines
    May 10, 2014

    From the moment we got to the hotel the bell men addressed us by name & made us feel like we where his only guest. We where traveling w/ our 2 year old daughter. The hotel was family friendly yet still posh & romantic.The pool was impressive & made you really feel like you where on vacation! We loved our time at the hotel & would defiantly stay there again!!

    The bathroom toilet was dirty around the rim. & the bathroom calk & door needed a bit of attention however overall the space was very clean & comfortable.

    9.2

  • Michael
      United States of America
    May 6, 2014

    The pool

    Slow service

    8.8

  • Renny
      United States of America
    April 23, 2014

    Friendly courteous staff

    Some of the night people on the grounds acting like armed guards

    10

  • Darla
      United States of America
    April 2, 2014

    The location - close to airport and beautiful grounds

    waiting so long when early check in was requested

    9.6

  • Jill
      United States of America
    March 30, 2014

    Location. Beach. Rooms

    Casino was lackluster. We would go to others on the block.

    10

  • John
      United Kingdom
    March 26, 2014

    A fantastic hotel with excellent staff and great facilities.

    10

  • Kristen
      United States of America
    March 16, 2014

    William the doorman was excellent. Made us feel at home, gave us directions, and offered recommendations for dinners. Fantastic employee. He should be commended and rewarded for his efforts.

    The rooms could use some updating.

    7.9

  • Jack
      United Kingdom
    March 5, 2014

    Beach location

    9.2

  • Betsy
      United States of America
    February 22, 2014

    I loved the location and the facilities. The staff was polite and helpful. The food and drinks were pricey but expected from an oceanfront resort. I would TOTALLY return for another visit and am looking forward to it!!

    Having to leave to come home!!

    9.6

  • Aimee
      Canada
    February 13, 2014

    I liked all the super friendly staff and management. I thought the hotels premises was incredible. All in all 5 star all the way.

    The Japenese restaurant was a very bad experience .

    10

  • Jerry
      United States of America
    February 12, 2014

    Beautiful Hotel ! super friendly staff and very clean!

    Bar drinks are a little pricey ! But you pay for what you get! Would stay there again for sure!

    9.6

  • Glenda
      Puerto Rico
    February 11, 2014

    Awesome!

    10

  • Gregory
      United States of America
    February 7, 2014

    Everything went very well. The staff was excellent.

    They did not carry high end vodkas or any sauvignon blanc wine.

    9.6

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