The restaurant is only open Tues. thru Sat. which is a negative. The pool on the roof is really small, and sometimes the rooftop lounge area (which along with the restaurant seem to be the hottest parts of the hotel) are sometimes booked by larger parties and not available to guests, so call and reserve ahead. Our hot tub on the terrace is really a fountain, so don't expect to get water hot enough to take a jacuzzi type bath or shower out there! The first room we got was smallish and dark-there are few windows in this hotel due to the close proximity of other (unattractive!) buildings, so if you want views or sunlight, call ahead to reserve early-the good suites with windows and lagoon views get taken! We also had difficulty locking our room. We thought the room door locked automatically, but it doesn't and the keys are bulky to carry. We usually left ours at the front desk. Didn't worry too much, but had a few "funny" things happen...Overall a great experience, I highly recommend!
We upgraded to a Cru suite and loved the room. Lots of cool decor and use of wood and other Mediterranean touches. This is a cozy, romantic, trendy couples boutique hotel. It isn't really a family or kids hotel. The staff went out of their way to make our stay great! They made reservations for us at the last minute, accommodated a large group on their ultra chic and comfortable rooftop terrace, and always had a smile and helped us with keys, luggage, laundry, and taxi's etc. The location is really great, right off of Ashford and across the street and very near the Condado Vanderbilt Hotel and the beach. Free bottled water, breakfast and cookies were really nice. We really wanted to try the steak restaurant because we saw some great looking and smelling food going up to the terrace, but they were booked up.
Drinks on the terrace on rooftop at the bar are great, the whole staff went out of their way to ensure we had a very good stay. They were friendly and helpful at every turn. The bar area on the roof is small but an absolutely stunning space. The pool up there is also very small but the perfect temperature, and the sunset bay views are superb! The mattress and rooms are very comfy with trendy decor. If you don't need a big pool, a fitness gym, large restaurant choices or beach, stay at this well located, romantic and cool hotel with great staff!