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1369 Ashford Avenue, Condado, 00907 San Juan, Puerto Rico – Show map
|Ambassador Club Suite|
|Ambassador Club Room||
|Executive Junior Suite|
|Executive One-Bedroom Suite|
|Ambassador Club Junior Suite|
|Deluxe King or Double Room||
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204 verified reviews
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Radisson Ambassador Plaza Hotel & Casino's staff speaks: Spanish, English
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Outdoor Pool (all year)
Fitness Center, Spa, Massage, Casino
Food & Drink
Restaurant, Bar, Snack Bar
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 12.84 per day.
Room Service, 24-Hour Front Desk, Tour Desk, ATM on site, Concierge Service, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Hair/Beauty Salon
Non-smoking Rooms, Elevator, All Spaces Non-Smoking (public and private)
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged USD 10 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
A security deposit of USD 50 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 202 reviews
Value for money
Show reviews from:
Featuring a terrace with swimming pool, stunning ocean views and free Wi-Fi throughout, this hotel is just over one mile from Old San Juan City and a 5-minute drive from Puerto Rico Art Museum.
Score from 533 reviews Very good
Holiday Inn Express Condado San Juan is located a 5-minute drive from downtown San Juan and 3.5 miles from Old San Juan Main Square. It features a swimming pool with a terrace and hot tub.
Score from 126 reviews Very good
This historic inn in San Juan is one block from North Shore Beach. The inn features free Wi-Fi in the lobby, plus and a deck. At Wind Chimes Inn features original artwork and terracotta floors.
Score from 351 reviews Good
Centrally located in San Juan City, Hotel Plaza de Armas is 220 yards from San Juan Bautista Cathedral and a 15 minute drive from the international airport. It features free Wi-Fi in common areas.
Score from 324 reviews Good
Like the pool, casino, bar
Transportation, room should have Computer
I like the area
The breakfast facility downstairs next to the casino is poor
Excellent location. Nice room.
The wifi never worked.
Size of beds
free drinks coupon at bar, location, ease of luggage storage and getting early morning taxi
really horrible smell, even worse in room. expected all rooms would be like it so didn't bother complianing. we weren't told about the facilities upon check in and couldn't find the pool.
There was no hot water, only lukewarm water on this stay and on a past stay. I will need to think about whether I will stay at the Radisson during my next stay.
The room was spacious and the bed was a Sleep Number bed. The hotel was close to the beaches and shipping.
The sleeping area became very warm at night making it difficult to sleep well. The light switch for the bathroom was on the outside of the bathroom. So if someone goes into the bathroom at night and turns on the light, due to the position of the bed, those in the bed get a very bright light in the eyes. Kind of annoying. The windows let in a lot of sound in from the outside. There was no ironing board in the room, had to request one.
Rooms need to be updated, especially TV's. Staff not as attentive.
Not clean room. My room was on 4th floor still big insects crawled on the wall.
We liked the location a lot. Lots of resteraunts and the beach was located two minutes away. My spouse also enjoyed the drink voucher we received apon arrival and the suggestion of places to go visit while we were there.
The bed was stiff and it caused my wife a lot of pain in her back. The TVs were out dated and the rug in the room felt nasty. We didn't like that we had to pay for parking or that we were unaware of all the taxes we would be charged until we got the bill. For what it was worth I would have rathered stayed at a nicer hotel for the money we spent.
Pool was under renovations and was not usable. This would've been nice to know. One of the reasons I booked was for usage of the pool. Could here banging/renovations being done at 7:30 ish in the am. Requested an early check in and a late check out. Neither was honored.
I enjoyed my stay! The staff helped me tour the area & the location was perfect for dining and shopping. :)
liked the location,and night activity in the hotel.
no one informed the remodeling was being done and there was no use of the pool and gym.
Location was great
Nothing worked in the room
Location, and parking area on site.
Pool area under construction didn't know that prior to arrival at property, casino needs updating, option to dine on property needs variations besides buffet. Property shows wear and tear, needs some TLC.
Staff was excellet
Room poor condition
*Some* of the front desk staff was very helpful. The tour staff was awesome! The bar tender was awesome! Maid service was helpful and friendly! Swimming at the Marriott pool!!!!
Lack of notification for pool outage. The hotel restaurant was closed. Breakfast buffet was sub-standard when compared to the $ Had to inquire about using another hotel's pool. No compensation for inconvenience of not having a restaurant and pool on site (would have chosen another hotel if notified previously!)
Pool area, food and price
Outstanding and friendly staff. Great amenities with Junior Ambassador Suite, ie: free breakfast, free evening cocktails. Great location only 5min walk to the beach, nice restaurants, and 24hr drug stores. Only 15min drive to Old San Juan and Airport. Great Casino with free cocktails and snacks while you play, including live salsa band music to unwind. Enjoyed our weekly stay and will be back soon.
Nothing really, even though we stayed in the newly renovated section of hotel.
Excellent location and proximity to restaurants, shopping and the beach
We noticed a very bad smell in the hallways. The smell was not in the rooms just in the hallways.
The service was excellent... and all the staff very kind
Horrible experience with this hotel from beginning to end.
Hace falta una pequeña nevera
It is close to a number of restaurants and stores.
Carpet in hallway smells. Checked in Thursday evening and met room safe open but in the lock position. 2nd called the front desk but no one showed up. Called again on Friday morning and someone came and fix it.