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Score from 522 reviews Very good 8.1/10

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Newest reviews for Radisson Ambassador Plaza Hotel & Casino

  • Maximino
      United States of America
    September 5, 2014

    Hace falta una pequeña nevera


  • Stuart
      United Kingdom
    August 31, 2014

    pool,lounge and the bar

    bar the internet is terrible keeps dropping out all the time. No good for business users.


  • Sata
      United States of America
    August 28, 2014

    The casino

    The smelling in the hallways


  • Michelle
      United States of America
    August 23, 2014

    I loved the hotel and the casino was awesome!! Our stay was a pleasant one. A very helpful and friendly staff. Oh and very close to the beach, that was a plus!!

    What I didn't like was that our key would stop working it happened like five times and we would have to get a new key each time.


  • Shyla
      U.S. Virgin Islands
    August 20, 2014

    My family and I recently stayed at this hotel, the day that we checked in we had a little issue with the bathroom and was upgraded to a suite, which was comfortable for the first two nights.

    What I didn't like was the free upgraded suite that we were put in the AC wasn't working in the back bedroom so nights 3 and 4 was hot and uncomfortable although they tried to fix it. So we were then placed back in a regular room where the AC was noisy. I mean management tried but I just wasn't feeling it.


  • Alkis
    August 17, 2014




  • Eduardo
      Puerto Rico
    August 15, 2014

    Te price, location, and clean areas.

    When they changed the towels never replaced them, I had to call to replace them. Also, my little 2 year old daughter pee in her bed and I make the phone call so the bed can be changed and it never happened. The excuse for them was that the personell who tkae care of room cleaning was not in the hotel until the next day. Next day was my check out day!


  • Ivelia
      United States of America
    August 4, 2014

    Excellent hospitality, bilingual staff! Loved the location. Suite very nice, and comfortable! Close to restaurants, hospital, beach, etc. Would stay again if all the not so good issues are corrected. May consider going back for our 50th wedding anniversary with a group.

    Lobby needs to be updated. Housekeeping needs to improve and not forget to leave towels, etc - but took immediate action when we spoke with them when leaving our suite. Sink drain rusty as well as the outside of the refrigerator. Toilet is constantly flushing (we told housekeeping) water makes a brownish color stain in the toilet. Carpets need to be replaced.


  • Anonymous
      United States of America
    August 2, 2014

    Nice Bar Tender ok location Pool on the roof

    The hotel was outdated nothing in it was new. I was told that I was getting a up to date room and when I got there it was old comforter, walls, everything! I was then told that the only thing that has been up dated is the bathrooms -_- which I felt like wasn't too updated also.


  • Kirk
      United States of America
    July 27, 2014

    The front desk staff gave us a complimentary upgrade when we told them we we were coming to San Juan to get married and have our honeymoon. They were very accommodating.

    The hotel itself is nice enough but the suite we were in was a bit outdated as far as decor and appliances. The room was clean but we did find a half smoked joint on the balcony. There were no hangers in any of the closets, and when we called to ask for some it took about an hour. The shower water temperature is either extremely hot or freezing cold, an the shower pressure in one of our two bathrooms was very weak. Overall, we enjoyed our stay for the price we payed.


  • Carmen
      United States of America
    July 23, 2014

    The Casino, The location. People at the counter were very helpful and friendly, specially Amanda. We enjoyed the area and felt really safe.

    Old TV and no fridge in the room


  • Claire
      United States of America
    July 20, 2014

    We loved the location of the hotel. It was very easy to get on the highway or to walk to many places. Very nice staff. Excellent service.

    The room could of been cleaner, There was a lot of hair in the drawers and the television did not work properly, we did not mind so much, because we were not in the room very much. Also, the dresser drawers did not work well. I think it may be time to update the rooms, too.


  • Susan
      United States of America
    July 16, 2014

    The staff was extremely helpful. There was a big event at the hotel that filled the parking lot so the valet took care of our car at no extra charge over the daily parking fee we were already paying. I was trying to find a reunion event and did not know how to get inside Ocean Park. I do not have a data plan on my cell phone. I called the hotel with my situation and they looked up the phone number for me to call so that I could get to my destination.

    The wifi is not good in rooms at the far ends of the building where we were. It only had 2 bars and service dropped after a couple of minutes. I had to go to the business center to use their computer. The food in the restaurant was okay but we found every other place on Ashford Ave that we ate during our 4 day stay to be much better.


  • Edgar
      United States of America
    July 13, 2014

    More smiles in the employes.

    Employes to serious.


  • Luis
      United States of America
    July 10, 2014

    Pool was ok.

    Room was dirty and moldy. Sheets smelled dirty.


  • Marvin
      United States of America
    July 10, 2014

    I like the fact the hotel is suited in a central place, only 15 minutes from sold San Juan and surrounded by lots of restaurants and bars. The staff was friendly and very accomodating.

    We didn't like the carpet in our floor, seemed like it wasn't vacuumed for a while and is dirty too.


  • Eva
      United States of America
    June 29, 2014


    This hotel is runt down and need remodeling. Upon my arrival they gave me a room that look as though someone had just got out the bed. Staff is not friendly. Water was dripping from the faucet, carpet was filthy. Will not recommend anyone to stay there. Pool was very small.


  • Ellen
      United States of America
    June 27, 2014

    The room was very comfortable and beautiful view.

    There was way too many parties going on in the evening. it was hard to enjoy a drink in the bar because there was so much activity going on in the hotel. Couldn't even find a seat for breakfast because of the special events going on. For the price paid, I didn't get to enjoy the hotel and its amenities because of the crowd.


  • Elba
      United States of America
    June 22, 2014


    Bathroom had no vent or window for steam and there was mold on the door, sink, tile. The bathtub had stain and tile were cracked. My high standard of this hotel branch has lower.


  • Uklin
      Saint Kitts and Nevis
    May 25, 2014

    waited too long to be checked in.


  • Armando
      United States of America
    May 11, 2014

    Centraly located to restaurants, nightlife ,Old San Juan and major highways . Loved the pool.

    That I couldn't stay longer.


  • Rateshia
      United States of America
    April 22, 2014

    The location

    The wifi is the worst


  • Melissa
      United States of America
    April 8, 2014

    As a guest you shouldn't be required to pay for parking on a single vehicle


  • Melissa
      United States of America
    April 5, 2014

    Location Dining options nearby Stores close by Dani at front desk was helpful

    Staff at front deask seemed uncaring, except for Dani Maid did not clean room one day


  • Antanas
      United States of America
    April 5, 2014


    Restaurant on first floor could have been a lot better.


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