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1369 Ashford Avenue, Condado, 00907 San Juan – Show map
|Ambassador Club Suite|
|Ambassador Club Room||
|Executive Junior Suite|
|Executive One-Bedroom Suite|
|Ambassador Club Junior Suite|
|Deluxe King or Double Room||
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85 properties in San Juan
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133 verified reviews
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Radisson Ambassador Plaza Hotel & Casino's staff speak: Spanish, English
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Outdoor Pool (all year)
Fitness Center, Spa, Massage, Casino
Food & Drink
Restaurant, Bar, Snack Bar
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 12.84 per day.
Room Service, 24-Hour Front Desk, Tour Desk, ATM on site, Concierge Service, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Hair/Beauty Salon
Non-smoking Rooms, Elevator, All Spaces Non-Smoking (public and private)
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged USD 10 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Radisson Ambassador Plaza Hotel & Casino accepts these cards and reserves the right to pre-authorize your card prior to arrival.
The property will be undergoing renovations from Thurs, Sept 11, 2014 until Mon, Dec 15, 2014. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
A security deposit of USD 50 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 133 reviews
Value for money
Show reviews from:
Featuring a terrace with swimming pool, stunning ocean views and free Wi-Fi throughout, this hotel is just over one mile from Old San Juan City and a 5-minute drive from Puerto Rico Art Museum.
Score from 522 reviews Very good
In the Isla Verde area of San Juan, Puerto Rico, the Hampton Inn is just a 5-minute walk from the beach and just over half a mile from Luis Muñoz Marín International Airport.
Score from 232 reviews Wonderful
Located at Luis Munoz Marin International Airport, the San Juan Airport Hotel includes spacious, air-conditioned rooms with free hot breakfast and free high-speed Wi-Fi. There is also a 24-hour gym.
Score from 685 reviews Good
Nestled among 17 acres of beautiful tropical gardens, and featuring a private beachfront location, this family-friendly hotel offers spacious accommodations and a large variety of on-site facilities,...
Score from 152 reviews Very good
Hace falta una pequeña nevera
pool,lounge and the bar
bar the internet is terrible keeps dropping out all the time. No good for business users.
The smelling in the hallways
I loved the hotel and the casino was awesome!! Our stay was a pleasant one. A very helpful and friendly staff. Oh and very close to the beach, that was a plus!!
What I didn't like was that our key would stop working it happened like five times and we would have to get a new key each time.
My family and I recently stayed at this hotel, the day that we checked in we had a little issue with the bathroom and was upgraded to a suite, which was comfortable for the first two nights.
What I didn't like was the free upgraded suite that we were put in the AC wasn't working in the back bedroom so nights 3 and 4 was hot and uncomfortable although they tried to fix it. So we were then placed back in a regular room where the AC was noisy. I mean management tried but I just wasn't feeling it.
Te price, location, and clean areas.
When they changed the towels never replaced them, I had to call to replace them. Also, my little 2 year old daughter pee in her bed and I make the phone call so the bed can be changed and it never happened. The excuse for them was that the personell who tkae care of room cleaning was not in the hotel until the next day. Next day was my check out day!
Excellent hospitality, bilingual staff! Loved the location. Suite very nice, and comfortable! Close to restaurants, hospital, beach, etc. Would stay again if all the not so good issues are corrected. May consider going back for our 50th wedding anniversary with a group.
Lobby needs to be updated. Housekeeping needs to improve and not forget to leave towels, etc - but took immediate action when we spoke with them when leaving our suite. Sink drain rusty as well as the outside of the refrigerator. Toilet is constantly flushing (we told housekeeping) water makes a brownish color stain in the toilet. Carpets need to be replaced.
Nice Bar Tender ok location Pool on the roof
The hotel was outdated nothing in it was new. I was told that I was getting a up to date room and when I got there it was old comforter, walls, everything! I was then told that the only thing that has been up dated is the bathrooms -_- which I felt like wasn't too updated also.
The front desk staff gave us a complimentary upgrade when we told them we we were coming to San Juan to get married and have our honeymoon. They were very accommodating.
The hotel itself is nice enough but the suite we were in was a bit outdated as far as decor and appliances. The room was clean but we did find a half smoked joint on the balcony. There were no hangers in any of the closets, and when we called to ask for some it took about an hour. The shower water temperature is either extremely hot or freezing cold, an the shower pressure in one of our two bathrooms was very weak. Overall, we enjoyed our stay for the price we payed.
The Casino, The location. People at the counter were very helpful and friendly, specially Amanda. We enjoyed the area and felt really safe.
Old TV and no fridge in the room
We loved the location of the hotel. It was very easy to get on the highway or to walk to many places. Very nice staff. Excellent service.
The room could of been cleaner, There was a lot of hair in the drawers and the television did not work properly, we did not mind so much, because we were not in the room very much. Also, the dresser drawers did not work well. I think it may be time to update the rooms, too.
The staff was extremely helpful. There was a big event at the hotel that filled the parking lot so the valet took care of our car at no extra charge over the daily parking fee we were already paying. I was trying to find a reunion event and did not know how to get inside Ocean Park. I do not have a data plan on my cell phone. I called the hotel with my situation and they looked up the phone number for me to call so that I could get to my destination.
The wifi is not good in rooms at the far ends of the building where we were. It only had 2 bars and service dropped after a couple of minutes. I had to go to the business center to use their computer. The food in the restaurant was okay but we found every other place on Ashford Ave that we ate during our 4 day stay to be much better.
More smiles in the employes.
Employes to serious.
Pool was ok.
Room was dirty and moldy. Sheets smelled dirty.
I like the fact the hotel is suited in a central place, only 15 minutes from sold San Juan and surrounded by lots of restaurants and bars. The staff was friendly and very accomodating.
We didn't like the carpet in our floor, seemed like it wasn't vacuumed for a while and is dirty too.
This hotel is runt down and need remodeling. Upon my arrival they gave me a room that look as though someone had just got out the bed. Staff is not friendly. Water was dripping from the faucet, carpet was filthy. Will not recommend anyone to stay there. Pool was very small.
The room was very comfortable and beautiful view.
There was way too many parties going on in the evening. it was hard to enjoy a drink in the bar because there was so much activity going on in the hotel. Couldn't even find a seat for breakfast because of the special events going on. For the price paid, I didn't get to enjoy the hotel and its amenities because of the crowd.
Bathroom had no vent or window for steam and there was mold on the door, sink, tile. The bathtub had stain and tile were cracked. My high standard of this hotel branch has lower.
waited too long to be checked in.
Centraly located to restaurants, nightlife ,Old San Juan and major highways . Loved the pool.
That I couldn't stay longer.
The wifi is the worst
As a guest you shouldn't be required to pay for parking on a single vehicle
Location Dining options nearby Stores close by Dani at front desk was helpful
Staff at front deask seemed uncaring, except for Dani Maid did not clean room one day
Restaurant on first floor could have been a lot better.
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