Ramada Ponce Hotel & Casino

Staff, food and location

Pool a little small, but location to foot traffic undesirable

It was a wonderful experience. Some things (like room's floor and linnen's cleanning were not good).

The room's floor was dirty and the comfort sheet also.

The staff was good and helpful. The breakfast was good. The localisation was great.

Noisy, you can hear the person talking in the corridor and we were too close to the ice machine.

Check-in was quick, no fuss. Front Desk clerk nice and attentive.

No clear parking instructions. Lack of signage made getting around difficult. Received conflicting information from valet parking attendant and front desk clerk. Nobody helped us with bags. No "Do Not Disturb" or "Please Clean Room" sign on door. Room was clean. No bedspread. No clock in room, tv remote control only worked if used very close to unit, could not change channels if lying in bed. Shower door did not keep water from flooding out of stall and onto bathroom floor. NO hotel information in room (no restaurant menus, room service, if any, no telephone extension information, not even a Bible in drawers). Complimentary breakfast consisted of a very limited choice and was served in a street-like cafeteria on foam plates, with plastic knives and forks. The hotel is nicely decorated but lacks a lot of details. Employees are friendly but not very helpful, in general.

Personel commitment to serve

Parking Notice a new construction to that effect

The arquitecture, well maintain the structure, wood work, restaurant, casino,staff, room space, clean, bathroom, pkg. and Lola' s Martinis the best ever!

The pool area, small and to close to the entrance of vallet pkg and restaurant.

Location and staff

Room lacked some common amenities such as face cloths and hand towels.

Almost everything was great! The valet parking "boys" were excellent; they were very polite, efficient, and fast. "Girls" should take their work a bit more serious. Front Desk attendants were very good, and the room as well! Congratulations!

Issue with the room key. It didn't work, and had to wait for someone to open it twice. (I know things happen). Valet parking boys were eager to go immediately to tell the front desk personnel; the girls just laughed with lack of manners. Everything else was excellent!

he have new parrkinn star worked 6 am we machines is no comfortaable for relax

Nobody helped us out with our luggage when we got in. The casino staff were very rude. The construction in front of the rooms woke us up at 6:30am

The hotel was beautiful! The staff was wonderful and helped us with everything! It was kept tidy and clean daily. Extra charge at the end of our stay for parking was worth the 10 a day, to have the car parked for us. The staff there was great too! The only thing that could be improved on is the swimming pool... It is next to the restaurant and dinning outside, maybe a division of some kind would be good. This would .make it more family oriented.

Room was big and comfort.

The noise coming from the construction site.

Large, beautiful room in the old building. Tile flooring, wood trim, large comfortable king size bed, two large windows and small balcony with nice curtains and wooden panels. Plenty of drawer space. Modern toilet bathroom. Security safe provided. The small restaurant served very good breakfast (the only meals I ate a the hotel. Valet staff really hustle. Hotel face the old main square which contains a grande cathedral.

No alarm clock/radio even after I requested one. The coffee maker's cord was too short to reach the socket. No extension cord provided. The door to the bathroom needed trimming. One hard rain resulted in rain water seeping through a window creating puddles of water on the floor. Took housekeeping 3 hours to come mop it up. Extra charge for valet. Some street noise, but not a serious issue for me.

Bathroom was dirty!no toilet paper soiled bed linens.We booked two rooms, one king and one doble we were given two dobles...When we mentioned problem with reservation we were asked if we really wanted a king room? We said yes it is what we booked.We were told tbat there were no king beds available....Rooms were dirtiest we have ever stayed in!!

The hotel was nicely decorated and was very upmarket. It had a cafe and restaurant on site

They are currently doing some construction work at the hotel, meaning that the area is very dirty and noisy with work starting at 7:30am. They are building a casino that is due to open in March. I think it will be a miracle if it gets finished on time. There isn't really much to the downtown area, but nno doubt the casino will aid it's regeneration.

The room was great very close to we're I needed to be

Front desk was a bit in orginzed, the food was not very good

Location and great restaurant---Lola

Blower not working. Air conditioning control not working Maid did not leave enough towels

The best thing about it was the restaurant, although it probably isn't owned by the hotel. We had an excellent dinner at the restaurant, which is called Lola. Food was good, server was friendly and helpful.

Like Ponce itself, the Ramada is very run-down, and didn't seem very well kept up or particularly clean. I don't think it lives up to the name that other Ramadas have maintained. I'm sure that at one time the building was beautiful, but now it borders on the decrepit. Also, we didn't like the fact that the parking lot attendants there (parking is $10 per night) insisted that the lot provided only "valet parking." We would have preferred being able to take our car in and out ourselves.

We love the location and the classics room but we can't to stay on these rooms because there are full.

Ok,I lost a charger of my cell phone and I call you guys to report but you never call me back.

I like the location, rest is excellent, accesible, hotel decoration and the room.

I pay for a king bed or thats what the website said, but when I get there I receive a room with a full bed and they charge me the same.

Excelente localizacion para ver la ciudad. Buen servicio y un excelente lugar para desayunar y muy buen cafè

It's on the square in the older part of the city. That's where we chose to be.

We needed two beds and for that reason we were not able to have a view of the square but we could see the cross on the hill. Room was not large but was adequate for us on our driving tour of pr.

It was very clean , very confortable and everybody was super nice starting with the valet parking attendant, front desk, waitress, very helpful

It was much nicer than the well-reputed local stand-by, The Melia, but not overly extravagant like the ocean-front resorts. The room was nice with a good bed and good a/C. The location was convenient.

The restaurant was not as good as it was advertised to be.