Sheraton Old San Juan Hotel & Casino  

la ubicacion frente al muelle en el viejo San Juan es insuperable

Me parece excesivo el precio considerando que por dentro se ve muy viejo, y las ventanas de las habitaciones son muy pequeñas

me gusto la habitacion

La picina es muy peque~a y no se puede disfrutar ya que siempre esta llena, ahi poco espacio, y pocas sillas. Y cuando hice la reservacion me diejron que fue en el sheraton del centro de convenciones y cuando llegue al lugar me notificaron que la reservacion era en el sheraton old san juan. Y tampoco pude disfrutar de la ciudad ya que se mantuvo lloviendo todo el fin de semana.

No me llegué a alojar, ya que al ir a registrarme, me dijeron que estaba el hotel lleno y me debía ir al otro Sheraton. Nos alojamos en el Sheraton convenciones, nos cobraron doble y no hemos recibido la devolución de los importes que prometieron, ni de uno ni de otro hotel. ¡Olé por la cadena Sheraton!

El servicio del personal fue excelente y la ubicación del mismo en el viejo San Juan es ideal para visitar todo lo hermoso que alli se encuentra.

Todo me gustó.

Estubo muy bien, tiene un casino que esta bueno

Es accessible para todo en S.J. y muy agradable con todods

Su ubicacion respecto para visitar el Viejo San Juan y es ideal para los pasajeros q vayan a hacer un crucero.e

Es un hotel sin servicio de Frigobar, no tiene caja de seguridad en la habitacion. Esta bastante viejo y no lo han actualizado. En varios anos en su construccion y decoracion. Un poco anticuado. El personal es amable. Esperaba algo mucho mejor por la cadene de hotel que es y por su precio.

location, helpfulness of concierge

That I had to leave!

The Hotel staff were exceptionally friendly and helpful and would stay again

The Resturant seemed over priced and resturant staff were not particually friendly we preferred to eat in the local restaurants

I did not like the price for the room, and parking for the night cost us $51, we stayed at the holiday inn casino in Rinco for 1/3 of the price and had a very luxurious room, free parking.

Location

Not friendly Too much plastic everywhere Room not made one day Very poor price-quality

We had to wait for several hours to get checked into our room. Kept being told that house keeping was having trouble turning over the rooms. Finally got our room Around 4pm.

Location is excellent. Front desk clerk Miss Isis Rivera, was very friendly and willing to help me out. Reservation personel are military supportive and willing to help in finding a complete deal, according with my military orders.

No microwave oven available.

Front desk personnel, specially Isis, who helped me out during my stay. Perfect location and service. Thank you all.

Rooms should have a small microwave oven, at least to reheat baby's milk.

Our first room was enchanting. 1 night Our second room was disgusting. 2 nights

Requested handicap accessible at time of reservation. First night was in a wonderful junior suite with water view, king bed, but not handicap accessible. To get a handicap room we were moved to a two full bed room about one-third the size of the junior suite. Beds too small, room very small, small window view was a parking ramp. Sheraton would not adjust the room price claiming two full beds cost more than one king, and the quality of the room didn't matter. This seems to be a ploy to sell a poor room for premium rates after deliberately losing the handicap request. Certainly a poor value.

I really enjoyed my nigh stay there. I had troubling times for 3 weeks in St Croix. It was such a relief to get to the hotel. The staff treated me as if I booked with them. Everyone was very helpful. I felt compleatly safe and comfortable. They even arranged a taxi for me in the morning to get to the airport. Thank you so much

It was within walking distance of the port for the cruises, pretty much right across the street. It was also within walking distance for several dinner and breakfast options. Taxis were not necessary and that was the main reason we booked this hotel. The conceirge was great. They gave us good directions and opinions.

Good location, convenient for a couple's wknd.

Overpriced for amenities offered - and we got a discount.

super emplacement sur le port et prés des rue du vieux san juan

Good location for Old San Juan Staff friendly and helpful

Entrance very drab and gives wrong impression of hotel

la ubicación. Está situado en el viejo San juan y te permite ir andando a muchos restaurantes tipicos y visitar la parte antigua de la ciudad sin necesidad de coger el taxi.

Ble rot med å få rommet hadde bestilt 4 rom og betalt, men da jeg kom dit måtte jeg betale for ett av dem, de 3 andre var I orden, har byttet konto siden jeg bestilte og betalte så jeg får ikke sjekket dette. Men synes det er rart hvis jeg hadde bare betalt for 3 da jeg bestilte 4 rom og ble trekt med en gang

dobra lokalizacja

niekompetentny personel,pokoje sprawiają wrażenie dawno oddanych do użytku,bardzo małe , nieotwierane okna

Great location and good price-value (with discount of course). Staff are very friendly and will try to help as much as they can.

The food of the hotel restaurant is not good and certainly does not worth the price. Casino is smaller than I expected, only 4 Blackjack tables

La vista desde las habitaciones, la comodidad de las camas, la ubicación del hotel y el trato del personal.

Las puertas del balcón / Ventanas estaban dañadas y costaba mucho abrirlas.