Choose your preferred language. We speak English (US) and 41 other languages.
Most often used by people in the United States
100 Brumbaugh Street, 00901 San Juan, Puerto Rico – Show map
Excellent location – rated 9.1/10! (score from 350 reviews)
Rated by guests after their stay at Sheraton Old San Juan Hotel & Casino.
|One-Bedroom King Suite|
|Double Room - Disability Access|
|Traditional King Room|
|Deluxe Room with City View|
|Deluxe Room with Bay View|
No booking fees • Save money! Best price guarantee — enter dates to see these prices!
87 properties in San Juan
Including hotels, apartments, villas and more.
352 verified reviews
They speak your language!
Sheraton Old San Juan Hotel & Casino's staff speaks: Spanish, English
Booking is safe
When you book with us your details are protected by a secure connection.
Fitness Center, Hot Tub, Casino
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 21.40 per day.
Room Service, Vending Machine (drinks), Car Rental, 24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
Up to two children under 16 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 350 reviews
Value for money
Show reviews from:
The hotel features an oceanfront swimming pool and an on-site casino. This San Juan, Puerto Rico hotel is right on Condado Beach.
Score from 256 reviews Excellent
Featuring a terrace with swimming pool, stunning ocean views and free Wi-Fi throughout, this hotel is just over one mile from Old San Juan City and a 5-minute drive from Puerto Rico Art Museum.
Score from 540 reviews Very good
This European-style hotel is in Old San Juan, a 5-minute walk from the historic Castillo de San Cristóbal. It features modern rooms with a flat-screen TV.
Score from 416 reviews Excellent
With an on-site casino, this Carolina, Puerto Rico hotel is a 10-minute walk to Isla Verde Beach. The hotel features an outdoor pool with waterfall and charming suites with a 37-inch flat-screen TV.
Score from 156 reviews Very good
The staff was friendly and helpful. My husband was ill and the desk clerk called a physician who made house calls. He came with in the hour. The hotel location was wonderful
We arrived early, my husband was sick, and we went to the front desk to tell them we were in the lobby and if at all possible, could we have an early check in...if not, we understood and would wait in the lobby. At 3:30, we checked again and were told that the room was not ready....we waited until almost 4:30 before we were let into the room. This delay would not have bothered us had my husband not been ill. The desk clerk we dealt with was officious and rude. Also, one day we did not get clean towels....although they were promptly delivered when requested, ..one morning we left at 9 a.m. Returned at three to an uncleaned room, called and an requested that the room be cleaned......left and returned after ten and no maid service. These two glitches were definitely smoothed over by the friendliness and helpfulness of the general staff.
Great Location and staff
free breakfest would have been nice. No refrigerator.
Staff were very pleasant and helpful. I had some work issues that needed to be taken care of and they were on it. Hotel was clean and very comfortable. Location in Old San Juan was great. Could walk to everything.
You can rely on a convenient location to attract your guests however location alone does not create an exceptional experience! Money needs to be spent.....rooms are dark and dingy, bathrooms need refurb, lifts definitely need an overhaul. The problem is....when to do this. The hotel is making so much money due to it's location that the owners don't want to kill the goose that laid the golden egg either that or they are heavily leveraging the revenue against other project/s (I'm purely speculating here). Gave my frequent flyer number on check in but have not been credited the points. Staff were ok but not a single one stood out. Just a production line of guests coming off the ship checking in for one or two nights and then leaving. I stayed at the Condado Plaza 7 days earlier, similar situation with the staff but the accommodation was far superior.
Casino, pool, chech out at 11:00 but housekeeper was walking 5 times knocking each door around 8:30
Large comfortable junior sweet with a beautiful view of the pier and cruise ships. Casino on site is fun. Excellent location that is easy walking distance to all of Old San Juan.
I can't believe that there was no continental breakfast, that was very diappointing. The "free wifi" was painfully slow that it basically did not work at all.
The hotel is located in a nice place
It does not have parking. Then, you have to pay +$20 for valet
Location and staff were super!
Hotel was a bit old and a bit pricey
Great views of the bay/cruise ships, great location and rooms were large (suites). The front desk staff (and Pedro) were very accommodating and courteous. Casino & entertainment right there was a plus, and all the amenities nearby-right in Old San Juan on the pier with good restaurants and shopping just steps from the door.
Our bed was too soft and I had trouble sleeping on it. This is not a quiet family hotel- it is quite busy and loud especially on weekends. It has a tiny lobby and barely any room to rest/sit in public places so you're kinda out of luck if you have to wait for a room or a plane in the lobby-best to store luggage and explore the area. The pool and fitness center are small, but the pool has good views of the city. They have an onsite restaurant that we enjoyed for breakfast and a good coffee place inside the hotel. The casino takes up almost the entire first floor, but the slots were a complete rip off and the tables not much better.
Enjoyed the hotel...staff were very friendly and helpful. The food in the main dining room was excellent and their burger place had the best burgers! Loved the location - right on the waterfront and pier to what cruise ships come and go. Great stores nearby and excellent walking route. Will definitely stay here again!
Nothing!Itwas a most enjoyable stay and no complaints!
The hotel is perfectly located for anyone wishing to see Old San Juan (OSJ) at it's best. I consider the location for anyone to looking to explore OSJ anyone cruising doorman the OSJ Cruise Terminal. There is a great air of vitality in the hotel from themoment you arrive at the from door! The Fitness center and Rooftop pool and provide a great way to relax unwind after walking the century's old area or a business meeting. I highly recommend this hotel as a great place to stay for one or one hundred nights ad it is well Maintained, staff is very helpful location is perfect
loation, parking service, access to casino. concierge service, hospitality.
Excellent staff services
Facilities too old!
i paid with an online subcontractor who took my money on the spot, i could do a change in date to stay in the morning, bad customer preference or care never got a refund
1) Location. You can explore Old San Juan walking or taking free trolley. 2) Staff was really friendly and bilingual (English & Spanish). 3) View. We got a partial view of the port. My son loved to watch all the cruise from our room.
wifi network asked for password every 5 minutes.
Location is phenomenal
My room was not ready at 3pm as advertised.
Great location convenient to all things. Staff friendly and made our stay very special. Our room was wonderful with spectacular view of Harbour . A very relaxing stay and would definitely stay again.
It was all good but breakfast room could do with extra staff as tables took forever to be cleared of food/plates etc. Needed someone to take control.
Great location. Rooftop pool, though small, was a nice retreat. The staff were very helpful and friendly.
Very tired hotel. The restaurant food was poor.
Great restaurants and bars in the neighborhood.
We're expected puny place in medieval town, but had a decent big clean room with king bed, a chair, a desk, an armchair, a big bathroom. Across the cruise ship port. Supplied with air-condition, coffee maker, hair drier, pool towels. Close to everything in the old town: the boardwalk, shops, Starbucks and restaurants. Next door CVS drugstore was opened conveniently late. We've spent Sunday night watching locals dancing and singing, selling crafts and snacks. Will recommend to friends.
Staff were helpful in trying, unsuccessfully, to find my misplaced eye glasses after having checked out.
Hotel location is great. A short walk to the shops, touristic walks and numerous restaurants. The pool on the 9th floor was a great place to relax. Used room service and it was ecellent.
Room was not cleaned one night despite 3 phone calls requesting the service. The restaurant was closed 2 nights of the 5 we stayed.
The location is great to walk around Old San Juan, all the stores, restaurants and landmarks are all within reach.
Location. Wi Fi in the lobby.
Pool area and pool was too small and noisy.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!