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Marina Old San Juan (0.1 miles)
Show map Sheraton Old San Juan Hotel & Casino

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Most recent booking for this hotel was today at 05:41

Score from 14 reviews Very good 8/10

Newest reviews for Sheraton Old San Juan Hotel & Casino

  • Patricia
      United States of America
    August 29, 2014

    Great location

    My reservation was for a double room and they gave me a king room/

    9.6

  • Abdel
      United States of America
    August 19, 2014

    the fire alarm all day long even at 6 am just telling everybody was just a checking

    9.6

  • Anonymous
      United States of America
    August 15, 2014

    I enjoyed the gym facilities and our room was very comfortable

    the elevators was very crowed and slow

    7.5

  • Kellen
      United States of America
    August 14, 2014

    It was very comfortable

    I wish they had more channels or a way to plug in my chromecast without using my data on my phone. ..I also wish they had a shuttle to the beach that would be a great perk it didn't take that long to get there driving but walking would take 45minutes...

    8.8

  • Anonymous
      United States of America
    August 7, 2014

    Rooms were very clean, staff was very polite. The proximity to shopping district & the trolley.

    nothing

    10

  • Melinda
      United States of America
    August 1, 2014

    Location was superb!! Explored Old San Juan before leaving on the 7 day Carnival cruise. Walked to the port with our luggage! Rented a car through the car rental at the hotel...perfect! So convenient! Enjoyed driving up to Toro Verde for some ziplining. :)

    10

  • Gerhardus
      Australia
    July 27, 2014

    Position is excellent in Old San Juan

    Nothing

    9.2

  • Cristina
      United States of America
    July 25, 2014

    The convenient location.

    Our room was not ready for check-in time and the floor we were on was very noisy.

    5.8

  • William
      United States of America
    July 25, 2014

    Spectacular view in the port of the old city near everything 15 minutes from international airport

    Parking facilities

    7.1

  • Dennis
      United States of America
    July 23, 2014

    The location to the pier, there was no need to get a taxi. We're also thankful that the rate went down right before our 45th Anniversary cruise. We're both pleased with our short stay & plan to come back in the near future.

    Couldn't get a room with a view from the front of the hotel & there was no airport transfers to & from the airport:(. There was no set price for the taxi's, they charged what they wanted, not fair!!

    10

  • Marcos
      Puerto Rico
    July 15, 2014

    It's near from everything in old San Juan and you can walk and enjoy many of the activities that old San Juan offer. The Chicago Burger is nice and the service is good.

    8.3

  • Jorge
      United States of America
    July 12, 2014

    The location.

    The pool too small.us not clean .

    7.1

  • Carlos
      United States of America
    July 8, 2014

    I stay in this hotel less than hour

    Dirty room

    3.1

  • Steven
      U.S. Virgin Islands
    July 3, 2014

    wifi was out of range

    7.9

  • Felixa
      United States of America
    July 1, 2014

    Large room, good wi-fi, comfortable bed, outstanding shower.

    9.6

  • Abraham
      United States of America
    June 28, 2014

    The view and restaurants

    The professionalism of the front counter staff and gym size (equipment available)

    5.8

  • Oscar
      United States of America
    June 27, 2014

    I enjoyed the location. It is right in the heart of old San Juan. Everything is within walking distance. The staff was friendly and helpful. We came off the ship very early and the staff checked our bags and later had them delivered to our room. Although the hotel is older and the room a little dated, it was very comfortable and large with a beautiful view of the harbor and bay.

    10

  • Ricardo
      United States of America
    June 25, 2014

    Location, customer service, even though we didn't get the keys right away it was well handle by front desk

    10

  • Laura
      United States of America
    June 23, 2014

    Great location by water. Staff was very friendly and welcoming. Would definitely stay here again.

    9.2

  • Isabel
      United States of America
    June 17, 2014

    Staff, and the beautiful location.

    10

  • Nakia
      United States of America
    May 26, 2014

    It was definitely a great place and really convenient to all of Old San Juan. The casino was a major plus! The staff was extremely helpful and overall we really enjoyed our stay.

    The wifi didn't really work all too well. Other than that, no major complaints.

    8.8

  • Anonymous
      Puerto Rico
    May 22, 2014

    Courtesy, facilities, walking distance for most places in the area, quality of food

    Air conditioning at times felt a little hot , room prices as compared to other nearby hotels with better rating

    7.1

  • Jeffrey
      United States of America
    May 20, 2014

    Great location right by the water and cruise ships. Staff was friendly and helpful.

    Light rain caused two power outages in rooms for several hours, but the casino still had power and operated as normal. Everything was priced higher than expected.

    8.3

  • Jose
      Puerto Rico
    May 13, 2014

    Room

    Decoration, arrangements of furniture,

    6.7

  • Boyd
      United States of America
    April 25, 2014

    Friendly, casual atmosphere in a GREAT location if you are taking a cruise on Carnival or another docking at the port across the street! Casino provided good entertainment and some winnings, too!

    Keep soda vending machines full - There was literally not a single bottle of soda to be found in the entire hotel; the manager actually went to the associate break room to get one for us!

    7.9

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