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100 Brumbaugh Street, Old San Juan, 00901 San Juan, Puerto Rico – Show map
Excellent location – rated 9.1/10! (score from 338 reviews)
Rated by guests after their stay at Sheraton Old San Juan Hotel & Casino.
|One-Bedroom King Suite|
|Double Room - Disability Access|
|Traditional King Room|
|Deluxe Room with City View|
|Deluxe Room with Bay View|
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88 properties in San Juan
Including hotels, apartments, villas and more.
340 verified reviews
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Sheraton Old San Juan Hotel & Casino's staff speaks: Spanish, English
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Fitness Center, Hot Tub, Casino
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 21.40 per day.
Room Service, Vending Machine (drinks), Car Rental, 24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 16 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 338 reviews
Value for money
Show reviews from:
Just 1 block from Condado Beach, the Radisson Ambassador Plaza includes a casino, outdoor swimming pool, spa and gym. The functional air-conditioned rooms feature free Wi-Fi and a private balcony.
Score from 232 reviews Good
This European-style hotel is in Old San Juan, a 5-minute walk from the historic Castillo de San Cristóbal. It features modern rooms with a flat-screen TV.
Score from 374 reviews Excellent
Featuring a terrace with swimming pool, stunning ocean views and free Wi-Fi throughout, this hotel is just over one mile from Old San Juan City and a 5-minute drive from Puerto Rico Art Museum.
Score from 541 reviews Very good
Overlooking the Condado Lagoon and the Atlantic Ocean, this Puerto Rico hotel is close to area attractions and beautiful beaches, and provides exceptional amenities, including several on-site dining...
Score from 350 reviews Very good
Location and staff were super!
Hotel was a bit old and a bit pricey
Great views of the bay/cruise ships, great location and rooms were large (suites). The front desk staff (and Pedro) were very accommodating and courteous. Casino & entertainment right there was a plus, and all the amenities nearby-right in Old San Juan on the pier with good restaurants and shopping just steps from the door.
Our bed was too soft and I had trouble sleeping on it. This is not a quiet family hotel- it is quite busy and loud especially on weekends. It has a tiny lobby and barely any room to rest/sit in public places so you're kinda out of luck if you have to wait for a room or a plane in the lobby-best to store luggage and explore the area. The pool and fitness center are small, but the pool has good views of the city. They have an onsite restaurant that we enjoyed for breakfast and a good coffee place inside the hotel. The casino takes up almost the entire first floor, but the slots were a complete rip off and the tables not much better.
Enjoyed the hotel...staff were very friendly and helpful. The food in the main dining room was excellent and their burger place had the best burgers! Loved the location - right on the waterfront and pier to what cruise ships come and go. Great stores nearby and excellent walking route. Will definitely stay here again!
Nothing!Itwas a most enjoyable stay and no complaints!
The hotel is perfectly located for anyone wishing to see Old San Juan (OSJ) at it's best. I consider the location for anyone to looking to explore OSJ anyone cruising doorman the OSJ Cruise Terminal. There is a great air of vitality in the hotel from themoment you arrive at the from door! The Fitness center and Rooftop pool and provide a great way to relax unwind after walking the century's old area or a business meeting. I highly recommend this hotel as a great place to stay for one or one hundred nights ad it is well Maintained, staff is very helpful location is perfect
loation, parking service, access to casino. concierge service, hospitality.
Excellent staff services
Facilities too old!
i paid with an online subcontractor who took my money on the spot, i could do a change in date to stay in the morning, bad customer preference or care never got a refund
1) Location. You can explore Old San Juan walking or taking free trolley. 2) Staff was really friendly and bilingual (English & Spanish). 3) View. We got a partial view of the port. My son loved to watch all the cruise from our room.
wifi network asked for password every 5 minutes.
Location is phenomenal
My room was not ready at 3pm as advertised.
Great location convenient to all things. Staff friendly and made our stay very special. Our room was wonderful with spectacular view of Harbour . A very relaxing stay and would definitely stay again.
It was all good but breakfast room could do with extra staff as tables took forever to be cleared of food/plates etc. Needed someone to take control.
Great location. Rooftop pool, though small, was a nice retreat. The staff were very helpful and friendly.
Very tired hotel. The restaurant food was poor.
Great restaurants and bars in the neighborhood.
We're expected puny place in medieval town, but had a decent big clean room with king bed, a chair, a desk, an armchair, a big bathroom. Across the cruise ship port. Supplied with air-condition, coffee maker, hair drier, pool towels. Close to everything in the old town: the boardwalk, shops, Starbucks and restaurants. Next door CVS drugstore was opened conveniently late. We've spent Sunday night watching locals dancing and singing, selling crafts and snacks. Will recommend to friends.
Staff were helpful in trying, unsuccessfully, to find my misplaced eye glasses after having checked out.
Hotel location is great. A short walk to the shops, touristic walks and numerous restaurants. The pool on the 9th floor was a great place to relax. Used room service and it was ecellent.
Room was not cleaned one night despite 3 phone calls requesting the service. The restaurant was closed 2 nights of the 5 we stayed.
The location is great to walk around Old San Juan, all the stores, restaurants and landmarks are all within reach.
Location. Wi Fi in the lobby.
Pool area and pool was too small and noisy.
Really loved the location and the value of my room! Staff were super friendly.
Te room was quite noisy. (311)
The location is good. The beds are okay.
The front desk staff is terrible. It took us 30 minutes to check in once we were AT the counter. This was per couple!!!!!! Very slow and did not seem to know how to navigate the reservation system. They couldn't find our reservation despite calling and confirming the day prior. The lobby is small and congested. The front desk staff is indifferent and slow....not welcoming nor friendly. Very business no smiles. Check out the next day was not much better, although the clerk at the desk at least smiled this time. The facility is old and not renovated at all. The pool is tiny and the place just reeks of "OLD". Needs a facelift and some customer service training in order for our group of 12 to return. We were on a cruise and no doubt this is the bulk of those who come here............not the best experience for all of us.
The location of the hotel from the ship. It was very accessible to all of the attractions in San Juan.
I thought more should have come for the money. I feel breakfast of better deals should have been offer to the restaurant adjacent to the hotel.
Very poorly maintained. Shame on Sheraton. Shame on booking.com for listing this.
The location is brilliant, easy walk to all Old San Juan's attractions and well away from the eastern area of the town where you might not want to be caught out at night. Pool is small but a great place to spend an hour or two.
Pool deck is VERY slippery when wet. I came down on my right hip moments after warning my partner about it. Luckily no harm done other than bruising.
Casino, location & room space was absolutely perfect!
We loved the proximity of all the stores and historic areas.
Bed/bedding Friendly/helpful staff Quiet rooms Large room Good views Good wifi Good water pressure in shower
Style of rooms was slightly outdated Breakfast was expensive and subpar Whirlpool/hot tub didn't have bubbles Pool was too shallow
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