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100 Brumbaugh Street, Old San Juan, 00901 San Juan, Puerto Rico – Show map
Excellent location – rated 9.1/10! (score from 310 reviews)
Rated by guests after their stay at Sheraton Old San Juan Hotel & Casino.
|One-Bedroom King Suite|
|Double Room - Disability Access|
|Traditional King Room|
|Deluxe Room with City View|
|Deluxe Room with Bay View|
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90 properties in San Juan
Including hotels, apartments, villas and more.
310 verified reviews
They speak your language!
Sheraton Old San Juan Hotel & Casino's staff speaks: Spanish, English
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Fitness Center, Hot Tub, Casino
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 21.40 per day.
Room Service, Vending Machine (drinks), Car Rental, 24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 16 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 310 reviews
Value for money
Show reviews from:
Overlooking the Condado Lagoon and the Atlantic Ocean, this Puerto Rico hotel is close to area attractions and beautiful beaches, and provides exceptional amenities, including several on-site dining...
Score from 312 reviews Very good
This European-style hotel is in Old San Juan, a 5-minute walk from the historic Castillo de San Cristóbal. It features modern rooms with a flat-screen TV.
Score from 351 reviews Excellent
Featuring a terrace with swimming pool, stunning ocean views and free Wi-Fi throughout, this hotel is just over one mile from Old San Juan City and a 5-minute drive from Puerto Rico Art Museum.
Score from 531 reviews Very good
Nestled among 17 acres of beautiful tropical gardens, and featuring a private beachfront location, this family-friendly hotel offers spacious accommodations and a large variety of on-site facilities,...
Score from 235 reviews Very good
Great restaurants and bars in the neighborhood.
Staff were helpful in trying, unsuccessfully, to find my misplaced eye glasses after having checked out.
Hotel location is great. A short walk to the shops, touristic walks and numerous restaurants. The pool on the 9th floor was a great place to relax. Used room service and it was ecellent.
Room was not cleaned one night despite 3 phone calls requesting the service. The restaurant was closed 2 nights of the 5 we stayed.
The location is great to walk around Old San Juan, all the stores, restaurants and landmarks are all within reach.
Location. Wi Fi in the lobby.
Pool area and pool was too small and noisy.
Really loved the location and the value of my room! Staff were super friendly.
Te room was quite noisy. (311)
The location is good. The beds are okay.
The front desk staff is terrible. It took us 30 minutes to check in once we were AT the counter. This was per couple!!!!!! Very slow and did not seem to know how to navigate the reservation system. They couldn't find our reservation despite calling and confirming the day prior. The lobby is small and congested. The front desk staff is indifferent and slow....not welcoming nor friendly. Very business no smiles. Check out the next day was not much better, although the clerk at the desk at least smiled this time. The facility is old and not renovated at all. The pool is tiny and the place just reeks of "OLD". Needs a facelift and some customer service training in order for our group of 12 to return. We were on a cruise and no doubt this is the bulk of those who come here............not the best experience for all of us.
The location of the hotel from the ship. It was very accessible to all of the attractions in San Juan.
I thought more should have come for the money. I feel breakfast of better deals should have been offer to the restaurant adjacent to the hotel.
Very poorly maintained. Shame on Sheraton. Shame on booking.com for listing this.
The location is brilliant, easy walk to all Old San Juan's attractions and well away from the eastern area of the town where you might not want to be caught out at night. Pool is small but a great place to spend an hour or two.
Pool deck is VERY slippery when wet. I came down on my right hip moments after warning my partner about it. Luckily no harm done other than bruising.
Casino, location & room space was absolutely perfect!
We loved the proximity of all the stores and historic areas.
Bed/bedding Friendly/helpful staff Quiet rooms Large room Good views Good wifi Good water pressure in shower
Style of rooms was slightly outdated Breakfast was expensive and subpar Whirlpool/hot tub didn't have bubbles Pool was too shallow
everything was first class.
not told that the happy hour did not take place on mondays in the resturant
Everything Check in (Great Service - no line) Room (We were upgraded to a Suite (It was beautiful, roomy and even had wine and cheese) Nice Quiet Room, We felt like royalty.
Love being in The old part of town. Staff helped problem solve.
Check in was delayed, however, the hotel did make our waiting very comfortable
The staff was amazing.
No parking, only valet, rooms were dark, carpets were dirty and elevators needed to be dusted. I thought hotel had parking and told after only valet but municipal parking was available. I was followed in lot by a homeless man and almost robbed. Thankfully my boyfriend realized I was being followed and reached me in time to scare man away.
All except no curtains. Too much light came in very early in the morning
Convenient to Old San Juan, restaurants and pier location was good and staff was very friendly.
Room had a cover up smell to it not being clean. Long distance to the Royal Caribbean pier.
It was a safe neighborhood, and located immediately adjacent to the cruise ship. There was a drug store nearby, which was handy.
We asked for referrals to restaurants nearby, and got two referrals. One was good, the other was horrible.
I really loved the location of the hotel.
I did not like the fact that the lobby is a tiny space. I did not like waiting in a very long line to check in while in the middle of a wedding photo shoot in the very tiny lobby space. I most definitely did not like the fact that I spent so much money for the one night and was unable to sleep as a result of outside noses such as hearing every vehicle that passed, horns honking, music playing, people talking, and whatever other noises that were associated with the inside of the hotel like ice machine noises or whatever machine was located close to the room. I did not like the unfriendly staff who did not take a moment to welcome me to the hotel...I was just checked in, "next".
Excellent location and personal attendance.
During the dawning, there was much noise in the hallways of people talking hard, running and slamming doors .
Sheraton could only recognize one of the four rooms which was ordered though Booking.com and charged on my credit card 3 months earlier. Fortunately I had a print out of the reservation confirmation; otherwise we had properly been without 3 of the rooms in Puerto Rico. Sheraton showed no remorse about the mistake and 100 % blamed Booking.com of the error.
Checked in a bit early, my room was ready and was able to get a better room at no additional cost. Great location for meals in the area and BF at hotel was great
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