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100 Brumbaugh Street, Old San Juan, 00901 San Juan, Puerto Rico – Show map
Excellent location – rated 9.1/10! (score from 269 reviews)
Rated by guests after their stay at Sheraton Old San Juan Hotel & Casino.
|One-Bedroom King Suite|
|Double Room - Disability Access|
|Traditional King Room|
|Deluxe Room with City View|
|Deluxe Room with Bay View|
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89 properties in San Juan
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269 verified reviews
They speak your language!
Sheraton Old San Juan Hotel & Casino's staff speaks: Spanish, English
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Fitness Center, Hot Tub, Casino
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 21.40 per day.
Room Service, Vending Machine (drinks), Car Rental, 24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 16 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 269 reviews
Value for money
Show reviews from:
Overlooking the Condado Lagoon and the Atlantic Ocean, this Puerto Rico hotel is close to area attractions and beautiful beaches, and provides exceptional amenities, including several on-site dining...
Score from 286 reviews Very good
On Isla Verde Beach, this oceanfront resort is just over 1 mile from Luis Munoz Marin International Airport. It features 4 on-site restaurants and a full-service spa.
Score from 111 reviews Very good
This European-style hotel is in Old San Juan, a 5-minute walk from the historic Castillo de San Cristóbal. It features modern rooms with a flat-screen TV.
Score from 330 reviews Excellent
Nestled among 17 acres of beautiful tropical gardens, and featuring a private beachfront location, this family-friendly hotel offers spacious accommodations and a large variety of on-site facilities,...
Score from 200 reviews Very good
We loved the proximity of all the stores and historic areas.
Bed/bedding Friendly/helpful staff Quiet rooms Large room Good views Good wifi Good water pressure in shower
Style of rooms was slightly outdated Breakfast was expensive and subpar Whirlpool/hot tub didn't have bubbles Pool was too shallow
everything was first class.
not told that the happy hour did not take place on mondays in the resturant
Everything Check in (Great Service - no line) Room (We were upgraded to a Suite (It was beautiful, roomy and even had wine and cheese) Nice Quiet Room, We felt like royalty.
Love being in The old part of town. Staff helped problem solve.
Check in was delayed, however, the hotel did make our waiting very comfortable
The staff was amazing.
No parking, only valet, rooms were dark, carpets were dirty and elevators needed to be dusted. I thought hotel had parking and told after only valet but municipal parking was available. I was followed in lot by a homeless man and almost robbed. Thankfully my boyfriend realized I was being followed and reached me in time to scare man away.
All except no curtains. Too much light came in very early in the morning
Convenient to Old San Juan, restaurants and pier location was good and staff was very friendly.
Room had a cover up smell to it not being clean. Long distance to the Royal Caribbean pier.
It was a safe neighborhood, and located immediately adjacent to the cruise ship. There was a drug store nearby, which was handy.
We asked for referrals to restaurants nearby, and got two referrals. One was good, the other was horrible.
I really loved the location of the hotel.
I did not like the fact that the lobby is a tiny space. I did not like waiting in a very long line to check in while in the middle of a wedding photo shoot in the very tiny lobby space. I most definitely did not like the fact that I spent so much money for the one night and was unable to sleep as a result of outside noses such as hearing every vehicle that passed, horns honking, music playing, people talking, and whatever other noises that were associated with the inside of the hotel like ice machine noises or whatever machine was located close to the room. I did not like the unfriendly staff who did not take a moment to welcome me to the hotel...I was just checked in, "next".
Excellent location and personal attendance.
During the dawning, there was much noise in the hallways of people talking hard, running and slamming doors .
Sheraton could only recognize one of the four rooms which was ordered though Booking.com and charged on my credit card 3 months earlier. Fortunately I had a print out of the reservation confirmation; otherwise we had properly been without 3 of the rooms in Puerto Rico. Sheraton showed no remorse about the mistake and 100 % blamed Booking.com of the error.
Checked in a bit early, my room was ready and was able to get a better room at no additional cost. Great location for meals in the area and BF at hotel was great
Location in Old San Juan is excellent. Close to historic sites and many tourist shops.
Rooms was dirty and remained so, cold water faucet in bathroom sink worked poorly, the policy of the hotel is to charge you in advance before any services are rendered. Sheraton is concerned you will stiff them. Unacceptable and shame on Sheraton for this policy.
Double bed not suitable for two adults Parts of the casino carpet smelled musty
Proximity to the Port New espresso coffee bar - best coffee in Old San Juan!!
Great location, nice area
The hotel has a great location with restaurants and a CVS pharmacy a short walk down the street. The hotel was very quiet. Never heard any outside or inside noise. Everything was PERFECT!
Great rooms, casino and helpful staff.
Nice, clean, spacious hotel and their service is excellent. Pool is small but has a great view overlooking the bay. Free Wifi
The hotel is ideally located in Old San Juan. The rooms are quiet and very comfortable and the staff is very friendly and helpful.
The professionalism of the staff at the hotel was excellent. They were very friendly and over superb customer service.
Service and location
Cable was broke. Only Spanish tv
From the front door to front desk staff to house keeping all the way to front desk managers....I can not praise this impeccable hotel and staff enough......On my second day at the hotel my husband was taken away to the hospital...which he remained for 5days until the air ambulance came for us from Canada.....the staff new who I was as I returned daily to deal with emails,calls faxes,fed ex our luggage back home...Along with supplying me daily with anything I needed.Pillows, blankets, towels for the hospital....to all the love and support...they all treated me like family. As 45 woman with my husband in serious condition in the hospital...this hotel took great care of me....This hotel and staff deserve an ultimate reward and acknowledge .....with my heart filled gratitude.....Rose #709.
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