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100 Brumbaugh Street, Old San Juan, 00901 San Juan, Puerto Rico – Show map
Excellent location – rated 9.1/10! (score from 357 reviews)
Rated by guests after their stay at Sheraton Old San Juan Hotel & Casino.
|One-Bedroom King Suite|
|Double Room - Disability Access|
|Traditional King Room|
|Deluxe Room with City View|
|Deluxe Room with Bay View|
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95 properties in San Juan
Including hotels, apartments, villas and more.
357 verified reviews
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Sheraton Old San Juan Hotel & Casino's staff speaks: Spanish, English
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Fitness Center, Hot Tub, Casino
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 21.40 per day.
Room Service, Vending Machine (drinks), Car Rental, 24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 16 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 357 reviews
Value for money
Show reviews from:
This European-style hotel is in Old San Juan, a 5-minute walk from the historic Castillo de San Cristóbal. It features modern rooms with a flat-screen TV.
Score from 483 reviews Excellent
Featuring a terrace with swimming pool, stunning ocean views and free Wi-Fi throughout, this hotel is just over one mile from Old San Juan City and a 5-minute drive from Puerto Rico Art Museum.
Score from 599 reviews Very good
Centrally located in San Juan City, Hotel Plaza de Armas is 220 yards from San Juan Bautista Cathedral and a 15 minute drive from the international airport. It features free Wi-Fi in common areas.
Score from 323 reviews Good
With an on-site casino, this Carolina, Puerto Rico hotel is a 10-minute walk to Isla Verde Beach. The hotel features an outdoor pool with waterfall and charming suites with a 37-inch flat-screen TV.
Score from 165 reviews Very good
April 23, 2015
Breakfast was not included and getting the bill ready to check out in the morning took too long.
April 21, 2015
The wifi didn't work very well. No breakfast included. Small pool.
Comfortable bed. The wifi did not work very well. Good location.
April 19, 2015
I arrived at 11:00 pm, just to find out that my reservation was cancelled and the hotel was full for that night. Even when I had my confirmation email. They disn't help me to find a room dor the night and all they did was blame Booking.com for the error. I returned the next day and stay for the rest of the week only because I was there for a weeding at the hotel
Location was good, but there is no beach. Need to drive to go to the beach
April 17, 2015
The casino credit was only for the black jack table or roulette. It wasn't made clear that it did not include the slots.
April 10, 2015
Long waiting time at the elevators (quite busy), extremely noisy in the room: you could hear the people in the hallway outside and in the bathrooms from the two neighbour rooms... quite noisy at 4:30 in the morning, so not that good for resting.
Good location and spacious room
April 9, 2015
First room was by pool and weight room. Way to noisy, could not sleep. Changed rooms however this room had a strong odor of mildew. I told this to floor supervisor. She explained it was coming from AC Unit and would have Engineering clean it. I believe they just sprayed the unit with an odor eater. It helped, but you could still smell it. Mold can cause severe problems when breathed.
Staff was pleasant and helpful.
April 6, 2015
I didn't like the fact that I booked the motel, and had to make a change in dates and there was no way to do that or the fact that I had to totally repay the full rates without even a thank you....... we didn't receive any information about the hotel at the desk and we had to wait until almost 4 pm to get our room and we arrived at 2:30
Just the location
April 1, 2015
Check in waiting time was too long. The room location (Looking into a backyard)
March 29, 2015
no fridge at the room
March 28, 2015
Lack of customer service. I went there for a wedding in March, made my reservation in December and they cancelled it by error. The hotel was full for the 1st night, so I had to find another hotel for one night and then go back for the rest of the nights. No one in the hotel helped me with that.
Location is right in Old San Juan
March 26, 2015
It was expensive because of the exchange rate.
The roof top pool was amazing, our room with a bay view was beautiful and lastly the location was perfect!!! We were close to everything:). Restaurants, history, shopping and views!!!!
March 22, 2015
Hotel was way overpriced! Spring brake pricing I guess!!
The staff was amazing... very helpful and friendly and loved our bartender Lesandra!!!
March 19, 2015
Staff were quite rude
March 18, 2015
It has a great location walking distance to old sanjuan and we enjoy the casino
March 11, 2015
Even with the taxi strike everyone was genuinely concerned that we were on time to the airport. Just a little stressful.
Location. Every one of the staff we encountered were helpful and really nice.
March 10, 2015
the rooms were small
March 9, 2015
March 8, 2015
No free WiFi
Beautiful Hotel with helpful and friendly staff.
March 7, 2015
i had to leave so soon
March 5, 2015
Wifi would knock you off in 1 hour and you had to relogon,
The room and the staff were excellent. Enjoyed the casino, hotel bar and coffee bar, I would stay there again,
March 4, 2015
Perfect location to enjoy San Juan or to catch a cruise ship.
March 2, 2015
The Chicago Burger Company on the premises. The food was good but they refused to honor a meal special that was posted in the lobby by the front desk. Also, $20 breakfast buffet was very good but a little pricey.
Staff was second to none. We travel a couple of times per year, and they were without a doubt the most consistent and helpful of any staff in 30 plus years of travel.
February 28, 2015
We arrived early, my husband was sick, and we went to the front desk to tell them we were in the lobby and if at all possible, could we have an early check in...if not, we understood and would wait in the lobby. At 3:30, we checked again and were told that the room was not ready....we waited until almost 4:30 before we were let into the room. This delay would not have bothered us had my husband not been ill. The desk clerk we dealt with was officious and rude. Also, one day we did not get clean towels....although they were promptly delivered when requested, ..one morning we left at 9 a.m. Returned at three to an uncleaned room, called and an requested that the room be cleaned......left and returned after ten and no maid service. These two glitches were definitely smoothed over by the friendliness and helpfulness of the general staff.
The staff was friendly and helpful. My husband was ill and the desk clerk called a physician who made house calls. He came with in the hour. The hotel location was wonderful
February 28, 2015
free breakfest would have been nice. No refrigerator.
Great Location and staff
February 28, 2015
Staff were very pleasant and helpful. I had some work issues that needed to be taken care of and they were on it. Hotel was clean and very comfortable. Location in Old San Juan was great. Could walk to everything.
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