눉The first person who met us when we first arrived - he was directing traffic to the unloading zone and the self-parking area-was rude, conceited and offensive. Asked me if we were "checking in", I said yes, and still then he said "checking in means staying in the hotel, are you staying?". My response was that I knew what "checking in" meant. Simply unpleasant. Evidently he was stressed and could not deal calmly with the situation - although the traffic and people seemed to be normal for a big city hotel, his attitude made it seem as if it what was happening was an invasion of undesirables. Management should have removed him and let another employee deal with the rush. A heavy flow of people to the hotel should be celebrated, not condemned and people chastised by an employee who was not happy doing his job. We decided to ignore his "in your face" screaming and forceful directions (felt he would grab the steering wheel to force me away from the unloading zone at any moment) and asked for another employee who looked like management. This gentleman approached us and helped making us feel welcome and comfortable.
눇The infinity pool with the breathtaking view of the San Juan Harbor - the Yacht Club, the PanAmerican Dock, the Isla Grande Airport, beautiful Old San Juan, even the Caribe Hilton area, all framed with the impressive Convention Center. From the room we could even see El Yunque!!!!