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200 Convention Boulevard, 00907 San Juan, Puerto Rico – Show map
|Hospitality Suite - Club Level|
|Deluxe Room with Two Double Beds|
|Club King Room|
|Traditional King Room|
|Superior King Room|
|Traditional Double Room|
|Superior Double Room|
|Deluxe King Room|
|Club Double Room|
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96 properties in San Juan
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120 verified reviews
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Sheraton Puerto Rico Hotel & Casino's staff speaks: Spanish, English
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Outdoor Pool, Outdoor Pool (all year), Sun Deck
Sauna, Fitness Center, Spa, Massage, Casino
Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and is free of charge.
Public parking is available on site (reservation is not needed) and charges apply.
Private parking is available on site (reservation is not needed) and charges apply.
Room Service, Packed Lunches, Vending Machine (drinks), Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 35 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 121 reviews
Value for money
Show reviews from:
The hotel offers an oceanfront swimming pool and an on-site casino. This San Juan, Puerto Rico hotel is right on Condado Beach.
Score from 277 reviews Excellent
With an on-site casino, this Carolina, Puerto Rico hotel is a 10-minute walk to Isla Verde Beach. The hotel features an outdoor pool with waterfall and charming suites with a 37-inch flat-screen TV.
Score from 165 reviews Very good
Featuring a terrace with swimming pool, stunning ocean views and free Wi-Fi throughout, this hotel is just over one mile from Old San Juan City and a 5-minute drive from Puerto Rico Art Museum.
Score from 599 reviews Very good
Holiday Inn Express Condado San Juan is located a 5-minute drive from downtown San Juan and 3.5 miles from Old San Juan Main Square. It features a swimming pool with a terrace and hot tub.
Score from 231 reviews Very good
March 22, 2015
The room smelled musty
March 15, 2015
Wait at front desk was too long compared with othet hotels in US
The food and room servicevwad bery good!
March 10, 2015
Very relaxed inattentive staff in general.
Very nice pool area and large rooms but a bit overpriced.
February 28, 2015
The fact it's to expensive for what you are actually getting.
Location was good. And facilities too.
February 22, 2015
Very expensive breakfast, we had to pay and nobody told us that a continental breakfast was included in our fare! .We paid 78 dollars for two adults and two children who did not eat a lot!!
The outside pools, the beds
February 17, 2015
Cleanliness of the room was incomplete.
February 16, 2015
Very cold and bold employees
February 15, 2015
I was expecting way better service especially after all the additional service charge on top of my nightly rate. the attitude of some staff, concierge and at the bar was not good, condescending as if they were doing us a favor. One server at pool bar even gave us attitude while deciding what to order, basically saying we need to hurry up and order already. The manager finally stepped up and covered our drinks on the bill. That was nice but it left a bad taste in our mouth.
The lobby and pool deck were very nice modern clean and up to my expectations.
February 6, 2015
Our only bad experience was with booking.com We had a confirmation printed out and thought it was prepaid. They showed no record!!! We worked with their manager to make things right for us. They never received a booking from your co. We had traveled all day from Texas and had to face that nightmare!! We were not and are not Happy. Our trip was great after all was settled by the Hotel staff. They even gave us a credit at the bar to help us calm down.
Friendliness and helpfulness of the front desk!
January 29, 2015
Some genius thought it would be fun to pull the fire alarm on my floor at 2am. However, the staff came up promptly to turn it off.
The hotel was very nice and still decorated for Christmas. The staff was very friendly and offered suggestions for restaurants and bars. It was also fun having a casino right there!
January 25, 2015
I waited for 3 hours before I finally get the room at 6PM! What a surprised I found my room was uncleaned!! The stuff were neither helpful nor friendly! It was the worst hotel I have ever been in! Moreover, bed bugs have harmed me on my leg, my arm and my body that I found out the next day the spots are so inch.
January 8, 2015
Limited food options in the hotel. Pool bar only available and limited menu.
Location next to Convention Center, Rooms layout and comfort, Nice Staff
January 1, 2015
It's middle of nowhere Unsafe to cross roads to walk where you want to go. Result is a taxi everywhere there & back. Tired room, very noisy not least as 4 cm gap between bottom of door and carpet (room 951) Overall poor product and at $308 a night inc tax very poor value for money
December 30, 2014
Check in was appalling - rooms not ready by 5pm and we had to queue at reception on 3 separate occasions for over half an hour each time to see if rooms were ready. Once rooms were allocated there were missing pillows,no water and to top it all someone else was also given the same room as us and they walked in on us in the room. Our key was then disabled by reception and we had to queue again to get it re activated for something which was their mistake. It was dreadful.
The hotel was impressive with good food and facilities
December 21, 2014
We stayed only for one night before our cruise. .. everything was great and staff very helpful! Only two minutes from the ship...would highly recommend it.
November 19, 2014
The spa and the bar at the pool close to early.
November 18, 2014
The facilities were great and an excellent location.
October 24, 2014
Modern and clean. Pool is great! (we go also on a 4july weekend and a great time. Close to old San Juan. Go to Texas de Brazil restaurant 1 min walk, one of our favorites.
October 17, 2014
Room was not ready at 3pm we waited for more than an hour in the lobby for it to be ready.
the decor the pool is fantastic. Rooms are nice.
October 3, 2014
The view we had from the room was amazing! We could see the bay and Old San Juan. The room was beautiful and very clean. I would definitely stay here again! Oh! I LOVED the pool...
October 1, 2014
They put me in a room with 2 beds when I specified I wanted a room with a single King Bed
Great Hotel Staff
September 2, 2014
I had to wait 5 hours for my check-in. Information was not given correctly to me about the room situation they always said to me 15min. When they shouldve told me the truth. Air-conditioner was horrible, did not sleep good Not enough shampoos or conditioners neither towels or soap. Employe in front desk need to be honest and nice!
I liked the view of the pool area.
July 31, 2014
being that it was a long weekend and since we were staying 5 days and 4 nights, they decided to do repairs to the pool so we couldn't use the pool only on Saturday and Sunday but they did't have any other choice for you either.
the room was comfortable and you could rest because there was not a lot of noise
June 15, 2014
To much money for one night.
June 5, 2014
The uncleared carpet in the room
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