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Newest reviews for Mövenpick Hotel Ramallah

  • Alfons
      Netherlands
    May 9, 2014

    Location is good, depending the business meetings. Good parking facilities. Friendly staff and always willing to help. Nice set up of hotel lobby with corners and chairs. Nice set up of outside part with pool and seats around. Clean and fresh. Good surroundings.

    Management will need to look at the following: 1. At breakfast: The juices are not always refilled on time (or at all). The tables are not always properly set (forgotten items), not cleaned on time. Staff is friendly but need additional training on service delivery. Shortcoming of management. Staff should not hang around while arriving at breakfast as it does not look good. Overall, breakfast seriously need attention. 2. Room: out of 3 nights, only 1 night the room was prepared for the evening. You do it or you do not, but not had hoc. Lack of management guidance I guess. I felt that someone slept in room before, which is normal as is hotel, but I mean that the smell, the cleaning need attention. For example the pillows refreshing etc. 3. Services: A 5 star hotel should have better overall services. I asked for massage service, but it was not possible in hotel.

    6.3

  • Lubna
      United States of America
    May 6, 2014

    The staff was very friendly

    10

  • Stephanie
      United States of America
    March 22, 2014

    It was the first time I had seen my husband in 18 months. It was our honeymoon. Our bed was decorated with roses, rose petals, hearts made from towels with rose petals on them. It was the most beautiful thing that I have ever seen!! I met the young man who decorated our room and told him what a fantastic job he had done. It was funny--we both posted pictures of the bed on our FaceBook pages. I also met the General Manager. He was so kind and concerned that I was having a good stay with them.

    Often, the large bottle of water was forgotten to be put in the room (3 of our of 5 days). And guests really should receive two large bottles of water instead of one.

    10

  • Zakarya
      Israel
    February 16, 2014

    האוכל נוראי

    6.7

  • Mazin
      Israel
    October 8, 2013

    Location.friendly staff.food and alcohol

    8.3

  • Badera
      Israel
    August 27, 2013

    the beds comfortable the staff at reception nice and gentle the swiming pool clean v v clean

    it wasnt our first visit to ramallah movenpick but we were disapoointed it was too croudy the serviice at breakfast was verry bad,the waiters clothes wasnt clean

    5.8

  • Anonymous
     
    July 21, 2013

    quality of food good amenities

    late night music at the pool creating noise in guest rooms

    8.8

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