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Al irsal Street , Behind al khaled Hospital, 1375 Ramallah, Palestinian Territory – Show map
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14 properties in Ramallah
Including hotels, apartments, villas and more.
22 verified reviews
They speak your language!
Retno Hotel's staff speaks: Serbian, Croatian, Hebrew, English, German, Arabic
Booking is safe
When you book with us your details are protected by a secure connection.
Outdoor Pool, Grounds
Food & Drink
Restaurant with Dining Menu
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Tour Desk, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Family Rooms, Air Conditioning
Serbian, Croatian, Hebrew, English, German, Arabic
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 8 years stays free of charge when using existing beds.
One older child or adult is charged USD 13 per night in an extra bed.
One child under 3 years stays free of charge in a crib.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Score from 25 reviews Good
value for money, WiFi is OK, quiet place. staff tried their best.
below the three stars given, facilities is too poor and need renewal breakfast seems to be for 1 star hotel.
The owner and staff were very attentive to guests' needs. It is a clean and quiet hotel not too far from the center of Ramallah. I would recommend Retno for any traveller.
Availabilty of staff and facilities.
The rooms were nice and fairly clean. Luxurious for the price.
The staff was completely unaware of the content of my reservation. I had to re-negotiate the fact that I had reserved 2 rooms with 1 extra bed for each room, enabling accomodation for 6. Unless they are better informed about reservation, I would not want to book this hotel again. Also, a bit far from Al Manara. Takes about 40 min to walk. Wasn't a concern of mine, but might be for some.
location; no elevator; only one sheet on the bed
A/C, Heater are Bad. sometimes lag of hot water.
We liked the description on booking.com. Unfortunately it bears no resemblance to the actual hotel.
How much time have you got? We felt as though we were getting in their way as we booked in. Despite advertising A/C we were bluntly told that we were the first people to request it and that it wasn't needed ie they didn't want to turn it on! They showed us another room that apparently did have A/C but it genuinely looked as if the room had been left untouched for several years. After enquiring whether lunch was available (as advertised in reception) it soon became apparent that it was not going to be an option. Instead we went to look at the swimming pool but in our reluctance to contract dysentery we thought twice about it and decided against going for a dip. Instead we decided to head into town, just a 15 minute walk away. Not even Mo Farah on steroids could get into the town centre in 15 minutes - it's a good 10 min taxi ride costing 15 shekel! The room itself was basic though we didn't like to ask when the blanket was last cleaned. The satellite tv seemed to have a good selection of channels, if Arabic pornography is your cup of tea. The sound of the creaking bathroom was drowned out by the late night disco which took place below our room. We were asked to use the back stairs so as to avoid it! This epitomised the complete lack of customer service we experienced throughout our stay. Even ordering a taxi for us seemed to be a hardship. In short, we would not recommend this place to anyone!
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