booked one of your four bedroom villas with a private pool for myself, my family and our friends. We arrived at our villa on Monday at 4pm, dropped off our bags to go and went to explore Portugal. Later that day we went to Miss Pasta for dinner before returning to our Villa VM to put our children to bed and enjoy the rest of the evening.
This is where our problem starts, we had a 19 month baby with us, when we went to put her in the travel cot, we noticed that it was disgusting and needed a thorough disinfectant and clean, so the baby had to sleep with her parents in their bed.
Next we noticed that very few of the lights and lamps had light bulbs or had bulbs that were actually working, may of the rooms as a result were very poorly lit, if at all. We also noticed that in the lounge there were loose wires hanging from the ceiling where a light was or should have been.
One of our children was in the downstairs bathroom and had closed the door, when the Handle came off in their hand and the other part had fallen on the floor outside of the bathroom. as a result the child became trapped in the bathroom and became hysterical, it took a long while for us to open the door without breaking it, whee we were confronted with an extremely scared child.
We also noted on booking.dot the accomodation came with Spacious villa with a fully-equipped kitchen, air conditioning and a private swimming pool.
Villa facilities: Balcony, Patio, DVD Player, Satellite Channels, Flat-screen TV, Safety Deposit Box,Air Conditioning, Seating Area, Washing Machine, Heating, Sofa, Free toiletries, Toilet, Bathroom, Bath or Shower, Refrigerator, Microwave, Dishwasher, Kitchen, Dining area, Electric kettle,Kitchenware
Villa size: 240 m²
I would like to point out that there was not a DVD player in the villa, neither was there Any toiletries.