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Rua Castilho 11, 1269-072 Lisbon, Portugal – Show map
|Superior Single Room|
|Superior Double Room|
|Superior Double or Twin Room with Extra bed|
|Deluxe Single Room|
|Deluxe Double Room|
|Deluxe Double or Twin Room With Extra Bed|
|Premier Deluxe Double Room|
|Family Room (2 Adults + 2 Children)||
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Altis Grand Hotel – Luxury Collection Hotels's staff speak: Portuguese, Italian, French, Spanish, English, German
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Indoor pool (all year), Bicycle rental
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and costs EUR 13 per day.
Room service, Car hire, Airport shuttle (free) , 24-hour front desk, Currency exchange, Tour desk, Luggage storage, Concierge service, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Meeting/banquet facilities, Business centre, Fax/photocopying, Barber/beauty shop, Gift shop, VIP room facilities
Newspapers, Safety deposit box, Shops (on site), Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Soundproof rooms, Heating, Air conditioning, Designated smoking area
Portuguese, Italian, French, Spanish, English, German
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 5 years stay free of charge when using existing beds.
All children under 5 years stay free of charge for children's cots/cribs.
All older children or adults are charged EUR 40 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
When booking for more than 15 persons, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 487 reviews
Value for money
Show reviews from:
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Centrally located, the SANA Lisboa Hotel offers modern, air-conditioned rooms with TVs, 350 metres from the famous Marques de Pombal Square.
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Excellent stay, staff extremely helpful and informative, especially house keeping staff and reception. Breakfast was very good with a lot of choice, lovely view down to the sea from the top floor. We stay Valentines weekend and return to our hotel on Saturday evening to find hotel had left champagne and strawberries in our room, lovely and unexpected surprise!!
No real issues except lift can be slow if you are like us and go down at last minute for breakfast!!
Hotel is located in a quiet road not far from shops, just 15 minutes walk from old town centre. our suite was very spacious. staff was ever so friendly and helpful.
One of the most posh places I have stayed at. Simply amazing. Can't fault anything in this hotel. 30 mins walk from center, easy location, airport shuttle, free drinks, guided thru the rooms.. it was just simply amazing 10/10 from me to this one
Free shuttle service to and from airport. Friendly and helpful staff. Lovely swimming pool with warm water! Special mention for Gonzalo the bell boy who came running down the street after us to tell us we had forgotten to place a stamp on a postcard we'd left with him for posting.
Great value for money everywhere, the city is great to explore and would recommend
The 50 euro deposit for the umbrella that was on my bill on departure, even though it had been returned.
room, bedroom view, buffet breakfast
poor light to read in bed
The area with proper desks upstairs that i needed to work on with my laptop was a smoking area. Not everybody smokes and this effected my asthma. Also the big group that were there was talking so loud/shouting across each other that it wasn't really a good area to work in, but again i needed a desk/high table to work on so i had no choice.
Decor is good, bed is comfortable AMAZING WATER PRESSURE
Breakfast is meh, shower handle and faucet need to be changed asap
Excellent customer service. Great Location. Nespresso machine in room. Only few yards away from Metro. indoor swiming pool, jacuzzi, suna,spa and 24hr gym. Free and fast wifi.
At Breakfast there wasn't any option for vegetarians. Only for non-veg it was a great breakfast. So as for me it wasn't good breakfast at all.
Location Shuttle service Breakfast Room Comfort
Good 4star hotel, reasonably convenient to city centre.
The staff were excellent and the shuttle service was a good feature.
We booked a shuttle when we arrived but it turned up late. We booked for the 11thfloor and were given a room on the tenth. The TV was frustrating and difficult
The location is fantastic, 10 mins walk into the heart of the city. The room was clean, quiet, ultra modern. Super big bed. Breakfast was everything and more than you could want - enough to last you until the early afternoon and custard tart time ! The health club was also a nice place to spend an hour relaxing before dinner.Be careful not to confuse this Altis with the two others in the city which do not have great locations or are as swish.
The bar was a little quiet, but we only tried it once. The receptionist was very helpful but did give us the wrong advice about one trip, but it didnt spoil our visit and would return again.
Free shuttle to airport. Spa & Pool were great ( but cold on New Year's Day!)
Rooms were dim, not enough lighting.
* Beautiful, spacious foyer *Friendly & attentive staff *Breakfast- good variety *Swimming pool & spa facilities *Rooftop bar *Blackout blinds
* Rooms seemed quite small and dark
Staff very nice and polite. Very near to the city center possibility to take a hotel shuttle to the airport. excelent breakfast
Unfortunately the pool was not avaliable to use The main restaurant was booked for an event on the day we arrived. there is a excelent brasserie next to the Tivoli hotel. Happened to be a way out in our case.
Location was the only positive point
Lobby is very deceiving once you enter the hallways it is dark,dingy and had a horrible stench.the room was small,narrow and unwelcoming,carpets were dirty and stained,it was really dark and there was no complimentary tea service available even though it was in the room description.bathroom was very old fashioned.definately NOT a five star!overrated thank god we stayed for just one night!
Exceptional Business Center staff.
Cramped, over heated bathroom; very over priced when compared to the competition.
Centrally located, polite staff, clean and tidy hotel, wide choice of food for breakfast, nice spa area, lovely rooftop restaurant with lovely food
There are no free tea and coffee making facilities in the room - you have to pay to get a kettle, cups and teabags and its not cheap! You also have to pay for the coffee in the room at 2 euros a cup - this really let the hotel down for me. The drinks were also on the expensive side
GREAT VALUE FOR MONEY WONDERFUL INDOOR POOL JUST OFF LIBERDADE AND GOOD BREAKFAST
the theme of the hotel, the staff was very helpful and polite, good area .....very happy with the choice
expected a larger room for the de luxe option
I really appreciated the location, spacious rooms and professionalism of staff, very helpfull professionals. I highly recomend it!
Breakfast could be better, not so much of Portuguese cuisine, would be a good opportunity to promote amongst turists.
The staff was very helpful specially Rita. They gave us a special treatment once they knew it was a honeymoon.
Very helpful staff - they helped us book restaurants and navigate our way around the city The breakfast was wonderful with different choices every day. Hotel room very quiet
Nothing - it was just as we expected it to be
Convenient location. Helpful staff.
Room was not available early.
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