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Rua Castilho 11, 1269-072 Lisbon – Show map
|Superior Single Room|
|Superior Double Room|
|Superior Double or Twin Room with Extra bed|
|Deluxe Single Room|
|Deluxe Double Room|
|Deluxe Double or Twin Room With Extra Bed|
|Premier Deluxe Double Room|
|Family Room (2 Adults + 2 Children)||
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1118 properties in Lisbon
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126 verified reviews
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Altis Grand Hotel – Luxury Collection Hotels's staff speaks: Portuguese, Italian, French, Spanish, English, German
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Indoor Pool (all year), Bicycle Rental
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 13 per day.
Room Service, Car Rental, Airport Shuttle (free), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, Air Conditioning, Designated Smoking Area
Portuguese, Italian, French, Spanish, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 5 years stay free of charge when using existing beds.
Free! All children under 5 years stay free of charge in a crib.
All older children or adults are charged EUR 40 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 126 reviews
Value for money
Show reviews from:
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In Lisbon’s upscale Amoreiras area, EPIC SANA is a newly constructed hotel featuring a rooftop infinity pool. Marquês de Pombal metro station is just under half a mile away.
Score from 1500 reviews Wonderful
Located between historic central Lisbon and the city’s new financial district, the VIP Grand is a 5-star design hotel. It features modern accommodations, a lavish spa and an outdoor pool.
Score from 1118 reviews Good
Maria of the Guest relations made up for the overall very bad experience.
Too far off from Av. Liberdade. When it rains it is even more far away. No cushions on couch of the 12f terrace. The spot lighting everywhere is horribly harsh.
Very comfortable beds, amazingly friendly staff and quite helpful, nice breakfast, location is good (a short walk to the city centre but not as close), in general we had a lovely stay and would come back to it again definitely.
Location is good Room was fine
The Hotel location
could be better for the price that we paid
Location, lobby, room size
Freshly renovated room, but already starting to look slighly old again. Room is so dark that I needed a flashlight to read. Minibar was not refilled during 3 days, even though I especially asked for it on day 2 at reception...no apologies when I complained about it at check-out.
We liked the location the most. It was in the city and close to almost everything.
It was way too expensive.
Space, lighting, facilities, amenities
Comfortable beds, modern interior, very friendly reception staff who quickly sorted any request. Very good gym.
Cleanliness of our room was not satisfactory, swimming pool area is aged, long queues at breakfast and the atmosphere of a canteen, smoking in the top floor bar. The hotel lacks care for the details.
Location in very good
My daughter cut her foot on the footer of the room, which is made of stainless steel without protection on the corners. Works like a knife!
Great location - Friendly staff
light in the room was poor ,
The staff were the best thing about it. It is a good neighbourhood with good public transport links and a ready supply of taxis.
very poor lighting throughout the room. the desk light was a joke. Noisy A/C Cramped and dated bathroom Poor quality breakfast with terrible coffee (until I learnt to go to machine, not accept poured version)
All services were excellent. Breakfast was very good with wide choice and excellent quality
Location is centered on commercial activity. Choices for restaurants within easy walking distance were limited.
Everything except for listed otherwise.
The noise from the /re/construction works next to the swimming pool. No way to relax. Parking is a mess, too narrow passages, the staff might possibly scratch our car while taking it out there. We found a huge scratch after we left the hotel, and it weren't us who did it
Small room, not enough bath accessories for two, not enaough illuminated room, small bed - asked for a bigger one - ignored
Shower/bathroom Shuttle to centre
Noisy & I mean super noisy No tea making facility Don't pay in your local currency as their conversion rate is exorbitant.
A) Reception team need to get money in your pocket. b) Lefts are very poor/narrow & very slow. U might wait 20 mins to get left in rush hour. c) guest amenities in room are very poor. d) Rooms toilets are very poor & old. e) Cleaning & house keeping performance is really a disaster.
Breakfast, cleanliness, all staff i met
Grand hotel with beautiful rooms and great services. The gym, the pool, the shuttle service. Helpful staff. The location is ok.
The AC fan is old style and noisy.
Good location Kleen rooms
Bad service. We were 3 guest thay forgot t every day. After clining the room every day thay left only 2 taul. When u ask for the third one it took long time to get one . No good WiFi in the room.
Nice lobby. Friendly front desk staff. Got a good nights sleep.
The walk up to hotel from main area of Lisbon. A/C barely worked. Had to leave the door open to get cool air in room. Our room had no view. Rooms on the small side.
great location very helpful staff and lovely rooms
the wifi does not always work in the rooms
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