Hotel Altis  

The city of Lisbon

This is a poor hotel, and doesn't in anyway warrant a 5* badge. It almost feels as though the five star citation is given as a result of box-ticking as to what the hotel says it has in facilities, rather than first hand experience. The pool was shabby, there was no internet available in the rooms and the wireless option in the lobby was extortionate. Bedroom TVs failed to work and only had one free to view English channel when they did. On arrival, after being directed down to the parking lot by the door staff, the attendant down there started shouting as us for driving down? Overall the service was dire. We won't be returning, I would urge anyone other than business users to find somewhere else, and I would urge Booking.com to re-examine the way they market hotels under the five-star rating system (although I appreciate you are probably just taking someone else's opinion)..

This is a lovely hotel in an excellent location, close to everything, easy walking distance to main attractions, and close to subway. Rooms large and comfortable.

House-keeping was poor, we were 3 adults in a suite, there was no extra bedding for the sofa-bed, had to ask twice. Never enough towels, and shower gels/shampoo were not replaced each day.

All in General

Can not point anything that I did not like.

I was totally happy because there was everything I needed during my business trip to Lisbon.

Swimming-pool/sauna, breakfast (very good croissant !), space and view in the suite room, desk very helpful and kind

No wifi and any informations in the room (must ask the desk)

Staff and overall customer services . It was booked for a 60th birthday celebration and a VIP treatment and care to detail were given by the hotel staff. Breakfast was great, location enabling walking distance to all the great shops and entertainment in the down town area. Friendly staff.

Nice comfortable rooms in a excellent location just off Avenida Libertade,very central.Spacious bathroom with a good shower,double wash basins and separate loo.Enough wardrobe and storage space with plenty of hangers.Excellent buffet breakfast with a great selection of fresh fruit,cold cuts and cheese (didn't try the hot breakfast items)

Absolutely wonderful hotel staff and very spacious hotel. So many restaurants/bars. Amazing roof terrace with a fantastic view of lisbon including the river and castle in the distance.Very clean and extremely comfortable delyxe room. Will definitely come back again!

I thought my room was beautiful and very comfortable.

I was unable to exchange sterling bank notes as they were Scottish. However this was uk currenct and I fould this frustrating.

Staff Service was grest

Not a 5 star hotel. The rooms were nice. The breakfast was nice. But you can get this in a 3/4 star budget chain hotel. The swimming pool are badly needs renovation.

nice room, good swimming pool, breakfast ok. reception-staff was really good, especially the supervisor, rarely had such competent receptionist. thanks again.

The spa facilities are really fantastic. The pool, gym, sauna, and turkish baths help to provide a relaxing stay.