VIP Executive Suites Eden Aparthotel  

Fantastic location. Airport bus stops right outside. Tram to Bairro Alto is less than 100m away. Everything you could need provided in room. Staff friendly and helpful.

Because the room has so much in it it can feel a bit squashed.

Perfect location, excellent build

Excellent Location, staff very helpful

The great location The room The price

Fantastic location. Breakfast EU 8.50 good value.

No heating.

value for money, location.

absence of car park

Large room and kitchen facilitites. Very central location. Helpful staff. Roof terrace.

The location was very good, and we encountered one helpful receptionist.

The breakfast was really bad, and generally the hotel was not very up to date. I would not recommend this hotel.

There was a problem with the hot water in my room, and the staff were not able to deal with in a professional way. The hot water was gone for the most of three days, only the evening on the second day it was restored, then gone again next morning. I was never offered an apology, a compensation or an opportunity to take a shower somewhere else. Unfortunately, this is all to common in Portugal - people in the Portuguese service industry generally don’t see themselves as providers of service on behalf of their company, but rather as employees with a list of specific tasks to carry out. When anything out of the ordinary happens, they have no clue about what to do, except to call the boss. Of course, this is partly because their boss have instructed them to not do anything out of the ordinary without calling first. So there you go. The result is that problems are often not dealt with in a flexible and creative manner, as I experienced at Vip Eden. There are of course exceptions, but in my experience, when you do get good service in Portugal, more often than not, the person behind it is Brazilian, Bulgarian, British, etc. My advice to others who experience service problems in Portugal, is to insist on speaking to the boss, and not giving up until it's solved.

This was our second stay here for lisbon you cant beat the area

A perfect terrace with a bar providing a sunny breakfast with a great view, central location (walking distance within the old town districts (Baixa, Bairro Alto, not far from Alfama), calm design.

Slow and small elevators

Excellent location for exploring the city. Clean and modern, comfortable beds and well equipped kitchen.

Dark corridors. Tramps spending the night on the front steps.

Location, size of the room, view from the bar/breakfast.

Cleaning of the room came a bit late (about 16.00), and several times there were no hotwater left...