Dom Pedro Palace  

The staff are exceptional, as are the breakfasts.

I came away with about 20 insect bites on my trunk and arms... the staff said they are probably mosquito bites but I come from Canada and I know what mosquito bites look like.... so... just for your information....they look like bedbug bites (I am a medical doctor)... and the hotel was the only place where I bared my trunk....Also I think that the pool facilities should be included in the hotel rate.

Extremely friendly and helpful staff at the reception desk; always willing to go the extra miles to support customers. Suite was big and the view over Lisbon is fantastic (ask for a room facing south as otherwise you will be at the back of the hotel with almost no sun and view). Location is ok and even if not right in the "center", a cab ride to Bairo alto costs 5 euros, so it is not an issue. Spa / Gym clean

Spa is undersized for a "Palace" hotel and very disorganized (lack of lockers, lack of space) but staff very friendly and helpful. Italian restaurant dramatically overpriced compare to the city standard (go to Mezzaluna restaurant which is a jewel 10 minutes walk away from the hotel). Worst bit came from the bistro bar restaurant in the lobby floor: on new years eve, we were a party of 4 and got told at 9.30 pm that we had to wait 10 minutes for a table and then could order "a la carte"(please note that it was not busy as they were having a main party upstairs). We got a table 30 minutes later to be told at 11 that the kitchen was closed and the we could only get snacks...similar thing happened on the 1st jan where reception indicated that we could order from the bistro (2 of us), but got told that the kitchen was closed by waiters. There seems to be either a lack of staff or lack of communication but we ended up eating outside when we wanted to give them business...Palace is a prestigious name to bear and Dom Pedro is not there yet. Again, rates are competitive so you get what you pay for.

The hotel is elegant and comfortable, providing all the facilities expected from a 5* rating. The reception desk staff were welcoming and helpful and were happy to answer our queries about the city, transport, etc. We booked this hotel partly because of the rate and partly because gym and pool/spa facilties were available. Although the gym is small, it is adequate and free. Be aware though that access to the pool/spa costs 15 euros. There are weekly offers in the beauty salon and the therapists are clearly well qualified.

We were disappointed that the level of waiting service dropped at breakfast following the arrival of a large Russian delegation at the start of our second week in the hotel. There had obviously been a change in staff rota and the new team did not seem as attentive as the previous one. Petty - probably - but it spoiled the 'magic' of the personal touch.

Complicated, difficult, lack of empathy from staff. When you do not feel welcome - the price is too high. A little too nice to call this hotel for spa- and wellness hotel.

Friendly staff

Lack of public transport around

Its facilities comfort and location

For the room good value for money and spacious room

Expensive with drinks and breakfast; a normal beer cost 4 times more as in the pubs in the direct neighbourhood.Noisy room. All in all it is a good hotel, also because the price of the room was very attractive.

Luxury hotel, prices were expensive for drinks in the bar butwe expected this. Staff were very friendly, breakfast excellent.

The prices in the bar.

Spotless clean room with great view of city, in a central location.

Lacked atmosphere.

no wifi in room. Only 15 tv channels

The standards were very high and the hotel well maintained.

The staff were excellent and recommended two wonderful restaurants. The room was superb and the vip lounge first class - all in all highly recommended.

Food and beverage prices were a little on the high side.

Very nice hotel and service. Good price and fairly good location. I can stay there again.

Old equipment (PC's) in the computer room which is available to the guests.