HF Fénix Lisboa  

The room was very comfortable and the staff friendly. The breakfast was also very well stocked

There was no tea/coffee making facilities in the room or the ability to iron clothes

Spacious room and bath room, Internet in room included in price. Very good breakfast. Central location, Metro station opposite of hotel.

WiFi connection to PC is not very common interface. We managed to get data connection to mobiles but not lap top, ¨

The location and the breakfast.

Relatively close to the city's sights and the airport. The open top bus tours leave from across the road. Good breakfast choices reasonably priced if room only booked.

Slightly more organisation needed when storing bags in the luggage room. (our bags were misplaced on the day of departure.)

We stayed at this hotel for 4 nights and booked a business room, but the hotel upgraded us to a suite room with a good view of the Square, so we had a very comfortable stay. The breakfast is generous with warm food and lots of fruits etc to choose from.

Although the windows are double glazed, you can still hear the noise of the traffic if you are in one of the rooms facing the main road.

We enjoyed out stay at the hotel, our room was an interior overlooking the garden which meant it was quiet, the staff were friendly and helpful. For anybody who likes a big breakfast, it was perfect, the only downside was you had to boil a small kettle to make tea! Location was good as the hop on- hop off tour bus and the underground is right beside it, which was useful to get into the centre as there is very few restaurants around.

Clean, nice

They took the balance twice but still it didn't came to my card! I didn't like that they hold 300 eur and when I've checked out they also whanted same sum more but money on my card are still unblocked!!! It pased 2 weeks! (((

Value and location and overall comfort

There did not seem to be any logic to the location of the lifts!

I liked the location, as it was near the bus tour stop, and easy to reach the city centre by public transport or walking. Also convenient for the airport.

We found the reception staff to be generally efficient but not very friendly - they should be trained to smile at the customers who are , after all, keeping them in a job. A smile costs nothing, so why not do it? On one particular occasion, I was kept waiting at the desk while the receptionist completely ignored me and chatted with her male colleague.

We have stayed at this Hotel before and were very pleased but it seems our recent trip was not so good as there where lots of Holidaymakers and we normally go off season we booked a superior room but was given a much smaller room although they did move us to one a bit better,breakfast was hectic as they found it difficult to cope with the amount of people.

they found it difficult to cope with the amount of people staying there,if we go back we will go off Season.

Central location

We were initially allocated a room that was undergoing minor repairs (e.g. bathroom door was missing!) in error. The hotel staff were very apologetic however and gave us a room upgrade. The hotel itself is a bit dated and has a bit of a 1970s feel. Quality of breakfast could be a lot better.

Excellent location. Clean comfortable rooms. Excellent buffet breakfast. Staff are most helpful

Excellent location, good buffet, wel priced.