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Avenida Antonio Augusto De Aguiar,14, 1050-016 Lisbon, Portugal – Show map
|Special Offer - Double or Twin Room|
|Special Offer - Superior Double or Twin Room with Parking|
|Comfort Twin With Extra Bed|
|Economy Double Room|
|Classic Double Room|
|Comfort Double Room|
|Comfort Twin Room|
|Family Room (2 Adults + 2 Children up to 12 years old)||
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1650 verified reviews
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HF Fenix Urban's staff speaks: Portuguese, Spanish, English
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Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not possible) and costs EUR 9.90 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Babysitting/Child Services, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Portuguese, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child from 2 to 8 years stays free of charge in an extra bed.
One older child or adult is charged EUR 30 per person per night in an extra bed.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 1646 reviews
Value for money
Show reviews from:
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Located in a restored historic building, the America Diamond’s Hotel features a top-floor dining room with panoramic views. Picoas Metro Station is located right across from the hotel.
Score from 2360 reviews Very good
- very close to metro station
- provided internet connection is blocking access to VPN
Very friendly & helpful staff. They do their best to exceed the guests' expectations. Family rooms are very spacious and with a kids play area in it. However they're located underground!
Underground rooms!!! (-2)!!! No tea/coffee making facilities in the room. Upon request they'll provide you with a kettle if available, but one needs to buy his own tea/coffee.
Good room, excellent breakfast, and although the hotel was full the staff was perfect and kind. The reception (Sofia, Catarina, Joel) the breakfast people, cleaning etc. Very well located, near the shop "El Corte Ingles" (shop that has everything), supermarket Pingo Doce and the subway. We went to a restaurant called Colina (Rua Felipe Folque 46) where locals go, five blocks from the hotel, excellent cod (bacalhau), good price.
We were ripped off by a taxi driver coming from the airport. The price is by the meter and our showed 9 euros (the hotel is 7 km from the airport) and it was 13h00, in a week day but the driver showed us an orange paper saying that the price was 16 euros!!!! We felt intimidated by the driver and paid to avoid "problems". The other taxi with our friends that arrived just 5 minutes later paid 9 euros. We inform the hotel about the practice so they could alert other customers (of course it is not their fault). Of course not all taxi drivers are like this one but be alert.
Staff, breakfast, cleanliness, room with good bed, free safe and mini bar if needed.
Lift only, no steps
buffet breakfast was included with room rate, large variety of selections to choose from
Front desk staff not friendly or helpful. questions were treated like a bother. Did not like the hotel decor, hallways too dark and confusing with the mirrors.
breakfast was pretty nice.
tiny room, bathroom was spacious but kinda basic. wifi didn't work fine,etc what I did hate was the smell in hotel..horrible. and the price wasnt cheap. Anyway, didnt worth the money.
Everything is simply perfect
WiFi needs to be improved
Staff were great. Liked the breakfast. Location was very good. I did my research and it paid off.
breakfast is very good.
the room is not good soundproof.
All the staff we dealt with were very friendly and helpful nothing was too much trouble.
Location, Nearness to metro station. Excellent breakfast. Room very clean. Very quiet hotel despite being very busy. Restaurant in hotel acceptable. The Girl at the breakfast reception was excellent and should be commended for her excellant English, manner and friendliness.
Room was small when a third bed was included for three adults. Leaving little room to manoeovre
Location location location plus staff were fantastic
Wifi Signal was poor but that was down to the fact that we were staying on the 10th floor.
I liked the location of this hotel. For the purposes of my travel it was very convenient.
I was not happy about the fact that the amenities in the room were extremely basic. They do not even have slippers in the room and if you want to have a pair you have to ask the reception - which I did and even though I was assured that they would take care of it I never received them. Also, it is a very noisy location and my room was on the first floor which meant that I could hear the traffic. It is not very well sound proofed which means that you can hear noise in other rooms or outside your room as well. Check in and check out took a long time for no particular reason. If you wanted to speak to someone from the reception and there was somebody there before you, you knew it would take ages to be served.
Polite and helpful team: PEDRO LISBOA at reception, IRINA so charming in breakfast. So are the other. Nice and clean room. Wonderful breakfast. Not far from center.
location, staff, room, breakfast
cooked breakfast was lukewarm and coffee too, otherwise loads of choice and very efficient staff. Sometimes the floor in my room had not been vacuum-cleaned (or very quickly)
I loved everything. The staff was incredibly helpful, the breakfast was good and varied. The location is perfect....easy to get around. The hotel is very clean and we'll appointed in a modern environment.
Nothing is wrong with the hotel.
Slow in preparing my bill
Very close to the Airport, nice neighbourhood. Rich breakfast
Access to the parking place is complicated
Five star hotel offering a very good breakfast. Close to Metro, making it easy to get to Baixa, the main area of interest.
we loved the professionalism of the young staff, who were helpful,and courteous, especially the breakfast staff. the reception staff were also helpful in every way, there was no stuffiness we have found in other similar hotels, it was like they appreciated our being there.
nothing, except a very slow Wi Fi, which was sorted out once we went down stairs.
Total disregard for client needs. Noisy air conditioner not fixed despite being given 9 hours to fix it. Complained via email and did not have the decency to reply. Much better places to stay and I would not recommend this Hotel to anyone.
Excellent staff, our room was spacious and comfortable, comfortable bed, pretty good location though on weekends the immediate area is dead.breakfast is awesome.
Not a real complaint, but I needed an iron and ironing board and there was none, for a four-star hotel, there should be!
Nothing too much trouble for staff. They even had an Australian adapter we borrowed.
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