Hotel Aviz

Room was great,we were upgraded to a suite which was very nice;staff was friendly and accomadating(helped with the luggage)breakfast buffet was very good(included in our room price).Restaurant was excellent,the food was inspired,it was obvious that the chefs and the staff really cared about food.Great location,just a few steps away from the Metro.Great restaurant right across the street(Pabe).

The staff were all very helpful and professional and our room was spotless and serviced well every day. The breakfast was very good and the location, on a quiet sidestreet close to the metro, was fine.

The staff was most helpful and very courteous. I had heard that the rooms were very small but we received an upgrade so ours was very good. The location is great.

The only thing that I can think of is that the scrambled eggs in the breakfast were very bad.

The quiet location is excellent for both business and holidaymakers with access to metro, bus hub and taxi rank very close by. The major city centre sites are within a couple of metro stops or walking distance. Inspired by our stay in the Calouste Gulbenkian Suite we visited the unmissable museum of the same name. This is close to Lisbon's only department store, 'El Corte Ingles', which has 8 floors of shopping, a 14 screen cinema and surprisingly the best cooking in their 'Restaurant' and 'Taberna' we found during our stay in Lisbon. Breakfast was very satisfactory at the hotel with cheerful and prompt service. We found the staff in the hotel to be friendly and patient, which is typical of the people we met in Lisbon.

At times the air conditioning was chaotic and occasionally a strange rubbery smell pervaded our room. The one evening meal we ate in the hotel's restaurant was overseen by a frenetic and somewhat off hand young man. Both he and the 2 colleagues he was overseeing seemed to put in a lot of noisy effort without achieving much efficiency. The meal was no more than adequately cooked, when it eventuially turned up, and was also expensive for the end result. However, generally speaking, we felt that meals in Lisbon, whilst using good materials and of generous portions, are expensive and lacking any finesse compared with Spain ,or the UK, for example.

Nice, quiet location but handy for sightseeing, shops, restaurants etc. Staff were really helpful, rooms not large but clean and comfortable and excellent breakfast. Would definitely recommend this hotel.

Kind staff, excellent location, very nice room, good breakfast.

A little expensive.

Very comfortable and quiet; staff helpful if not especially friendly.

Helpful staff. Fabulous room (we were upgraded to a suite).

Pleasant staff, particularly the front of house poeple who were extremely helpful and courteous. The room I stayed in was spotlessly clean and tastfully decorated and the decor throughout was in good condition. Good choice at the breakfast buffet and the hot offerings were appetising- this is a failing in most hotels. The location is great, away from traffic noise but close to a metro stop.

Slight lack of atmostsphere in the lobby/bar area, easily remediable with a bit of furniture rearrangment and imaginative lighting. Scented aircon! No major flaws.

The hotel has a real quality feel, the staff were very helpful and friendly.

My room although quiet like I requested, lacked an outside view

The staff was most helpful. The room was excellent in fact we were upgraded to a suite. We returned at the end our trip and stayed two days more. The restaurant was very nice as was the breakfast.

The location of the hotel is very good, right next to the metro station and a 5 minute walk to all main squares. The room was ok, big bathroom and the breakfast variety is better than usual. The staff on the reception were really nice and always ready to help.

However, we had booked a non smoking room and the smell of our room definitely suggested otherwise. When we told the guy helping us he insisted that the hotel is all non smoking. The smell was really bad, we had to leave our window open all day when we were out so that we'd be able to sleep at night. The housekeeping was bad as well, the sheets definitely were not changed (we stayed there for 6 nights), serious visible stains where on the cover. Once we came back to our room and found the cleaning glove of the housekeeping lady in one of our suitcases!! The bed was very uncomfortable as well.

The staff were all extremely helpful and knowledgeable about their city telling us which transport to take and which museums were currently closed which saved a lot of time and frustration.