Pestana Porto Santo Beach Resort & SPA - All Inclusive  

We already wrote a very positive reference after our first stay in this hotel 2010. The beach of the island and the still more or less conserved beauty of nature made it an easy decision to come back this year - and with the good experience made in this hotel the choice of accomodation was out of question. The service (except rooms cleaness, see below) is still very good, the hotel installations are well maintained. Still there are here and there some hints to see that the hotel tries to do some ecological efforts (garbage separation at the beach for example) but the clear statement from last year with fliers and posters in the main building's lounge disappeared.

Unfortunately the hotel switched this year to a "all-inclusive" concept what has several, negative, consequences: - The expensive but nicely decorated, concerning offered dishes very varied special theme evenings in the pool restaurant are not existing anymore. The pool restaurant is degregated to a simple bar in the evening. - The atmosphere in the hotel changed due to a different public (probably attracted by this concept): in the evening the people going for dinner dress in average less elegant (even if the hotel tries with some dress rules to avoid this) and the noise level during the night due to drunk people increased. Strictly said we had the impression that a lof the guests this year were just interested when there is the next opportunity for a meal and about animation. The impressive environnement which is offered by this island is not obvious to this clientele, perhaps even not respected. So the hotel became an island on the island for people who search their entertainement directly on the hotel site and not really by what is offered by their holiday destination. Compared to our stay last year we also had the impression that the rooms are cleaned with less care. Finally WIFI is not included anymore: it has to be paid per hour and once connected, the bought time has to be used up. In general we have the opinion that the hotel offering "all-inclusive" cannot claim anymore to be a 5 star hotel. I hope that the management comes to the same conclusion and that they decide to return to the original, more expensive, but better to this hotel and island fitting concept. Nevertheless we still recommend the hotel: it is still possible to escape the atmosphere during meal times just by staying on the beach or trying one of the several restaurants on the island.

Uma palavra que descreve a minha estadia..."Fantástico"...é O paraíso no nosso país...

La amabilidad del personal

El hotel no es un 5 estrellas, sería más un 3 o 4 como mucho. El buffet es de lo peor que me he encontrado, la habitación no es de un hotel de 5 estrellas, y eso que estábamos en una suite. El servicio muy justito, y te cobran por todo. No hay wifi... This hotel is not a 5***** just 3 or 4. The buffet is horrible, the rooms are not as a 5 star hotel... Doesn't have wifi and you have to pay for everything.

strarnd en rust op het Resost.laag bouw,mensen die slecht ter been zijn is het een goed hotel.

Nog al engels georinteerd.

Я отдыхала вместе с сестрой в сентябре 2011 г. Очень понравилась атмосфера доброжелательности, расслабленности и комфорта. Вкусная и разнообразная еда, приветливый персонал. Конечно, чудесный пляж и ОКЕАН - чистый и теплый. Номер у нас был двухкомнатный с приятным ненавязчивым дизайном и видом на бассейн. По вечерам тихо. В общем, настолько было все замечательно, что даже не знаю на чем особенно остановиться))) Единственное, если хочется совместить отдых на Порто Санто с отдыхом на Мадейре - может есть смысл остановиться на Мадейре - там больше достопримечательностей, а на Порто Санто приплыть на несколько дней на пароме. Паром приходит утром и отплывает обратно на Мадейру вечером.

Ottimo qualità\prezzo,buon servizio,ottima posizione e struttura

Curare meglio la Spa, non rispettate sicurezze(bambini in sauna-bagno turco ecc con età inferiore ai 14 anni)la piscina interna dovrebbe essere luogo di relax con docce da utilizzare solo per il centro benessere non da utilizzarsi per qualsiasi ragione(tipo lavare I bambini fare giochi d'acqua ecc)

Quarto/localização

O ser tudo incluído estragou o hotel, pelas centenas de pessoas a mais e porque o conceito de hotel de praia família e descanço também ficou defraudado

Simpatia dos colaboradores.

Belle infrastructure, bien située et parfaitement entretenue.

Plutôt une ambiance "village de vacances de luxe" que celle d'un hôtel 5 étoiles ! Par contre, restaurant indigne de cette catégorie : très bruyant et surchargé.

Hotel agradável, boa praia, bom atendimento Bom para ir em família

Shutlle para a vila com horário escasso

óPtima comida. Funcionários (todos eles!) muito cordiais e atenciosos. Recomendo vivamente.

Toalhas de Praia um pouco pequenas; alguns Guarda-Sóis que disponibilizam na praia tornavam-se pouco seguros porque tinham varetas soltas.

A simpatia dos colaboradores em geral e a fantastica equipa de animação (competente, atenta e dedicada)para miudos e mais velhos.Valencias para as crianças.

A alimentação é abaixo do mediocre, a preocupação com o custo é mais do que evidente o que é preocupante para um hotel de 5 estrelas que se promove como hotel para familias com crianças.O Hotel é "indicado" para todos os turistas estrangeiros que querem comer e beber muito sem preocupações de qualidade.

Instalaçoes, localização, atendimento.

Ter de pagar a cama de praia e chapeu, quando é um hotel de praia e o serviço supostamente "tudo incluido".