Tivoli Lisboa    

Location: desk staff very helpful; great breakfast.

Terrace lounge staff inattentive, slow service.

Rooftop Bar and Restaurant Great shower

Having to pay for WiFi No service in Rooftop Bar before 5.00pm even for coffee!

The bar The rooms were dirty and appliances were worn and broken Not a five star hotel Dirty bathrooms with old toiletries and hairs in bath and toilet

See above

Really good service - nothing extra or forced - exactly what you had asked for, but that was done immediately and properly.

A little bit fare from the hart of the city and the river quai

Hotel staff were very helpful. Room was comfortable. Having a swimming pool was a real bonus.

Bottle of water in the room was 4€ which is pricey, as was the charge for breakfast.

Great hotel. Good location.

Water in the swimming pool very cold-dissapointing

This was not a 5 star hotel. We waited 15 minutes for coffee one morning after asking the waiters twice. The rooms were small with one chair between 2 people so the only place to relax on was the bed.

Very engaging staff. Great location. Excellent breakfast; Confortable beds. Beautiful swimming pool

A lobby a little bit old fashion

location friendly staff great restaurant with great food

only one elevator for 9 floors. quite busy and time consuming to get up or down

Great location - excellent breakfast - free Wi-fi throughout the hotel - comfortable beds & pillows.

Inside of cupboards in need of maintainance.

Upgrade to junior suite

Staff at breakfast not very friendly

Good location. Main shopping street near old city.

We were in This hotel one year ago and everything was excellent. But this time we found a lot of weak points. First our morning we came for breakfast and it was such queue that we went to eat in the city ( we had breakfast in hotel only one time and it was very good). - you have to pay for wi fi. To my mind it should be free of charge. - we had two rooms close to each other. We asked to open door between our rooms. And we had to repeat our request three times more. - we have a dinner in rooms one evening. And period of delivery was very long.

Location

Elevator

Nice hall, technical personnel available immediately, generally nice.

Small bathroom, bidet was not functioning properly, problems with tv (we had 2 rooms and there were problems in both), bulbs out in both rooms (one in each). On the other hand they made everything to fix issues asap. One of the rooms was extremely small.

Great value for money. Very large rooms with comfortable beds and bedding. Would definitely return.

No free Wifi in the hotel.

- the brasserie - the location - the pool area

- the rooms were too old - the price: too high as this hotel can not be considered a 5* hotel

clean, nice staff and helpful.

First three nights room was very nice. Remodeled perfect. Come back three days later for one night . Room was small not remodeled not as nice.

The staff was GREAT!

We did not spent enough time in Lisbon

Absolutely great attention and professional staff!

Loved the hotel, felt very welcome, although not many other families in this hotel, mainly business people. Loved the lounge area and enjoyed a few cocktails there. Only ate breakfast at the hotel, and this was excellent with plenty of choice and served upto 11am. Restaurants nearby - try Guilty around the corner. Used sightseeing buses and trams around the city and outskirts. Try Bairro Alto area for nightlife and eating, nicer area than the main square.

No complaints about hotel - only Lisbon had lots of beggars and hawkers, so travelling with children is intimidating. Some areas were lovely, others not so. In the main square we were pestered a lot.

Room & Breakfast very good.

Cleaners arrived between 10.00 and 10.30 am to do rooms. We were returning from breakfast to get organised to go out for the day. Turn down service anywhere between 6.00 & 7.00 pm when you were showering etc. On day of checkout, cleaners arrived to our friends room at 8.30 am. Checkout was 12.00 noon. Very annoying.

Staff and location. Particularly door staff who were helpful with taxis for my daughter who needed assistance.

Lack of WiFi in public areas which was advertised on your website. I asked a member of staff but they advised that it is NOT available without payment!! Slightly tired look of some of the hotel - a 'style' refurb would be beneficial.

good facilities

having to pay for coffee in the room !

Although our room was small it was comfortable and given that we paid booking.com rates it was good value but with a rack rate of £440 per night it would be poor value. The staff we superb We had dinner in the restaurant which was superb without being expensive compared with other restaurants in the area

Paying for in room beverages. I see from numerous feed backs that this is a common view so why does the hotel ignore this. Bar prices are high but no higher than 5 star London hotels Choice of television channels was poor. Will stay again but only if the price is right

Everything in the hotel is very good