Vila Gale Lagos

Breakfast and unlimited wifi in rooms for 5 euros per 24hours

modern, new hotel

Good location near the beach with ready access to several beach restaurants. Fifteen minute walk into Lagos. Quality of rooms and facilities were very good. Staff were excellent - helpful, friendly and courteous.

The bar is a very large brightly lit room and not particualry comfortable.In the evening the bar was understaffed which was untypical of the rest of the hotel.

This hotel is perfect, I dont know why it has only 4 stars. From the hotel design and infrastructure, to the rooms and all the facilities, we had a great time staying here.

The pool could be heated a bit, it was ice cold (end September - 28C and sunny outside)

I liked the room. It was very modern and had pay TV. I also liked the pool area and the food and drinks that were at the bistro by the pool.

Some of the reception staff were not very helpful. The gym should be open earlier in the morning and/or later in the evening. Opening hours are not long enough as many people would like to do other things during the day rather than going to the gym, therefore the gym should extend its hours of operation. There should also be a few PC's for guest's to use. I know that you have wireless, but some guests might not have their laptops so may need to use a PC. This is easier than having to go into Logos late at night to go to an internet cafe. There should also be printing access for guests.

Design, Hotel configuration (U shaped facing the sea), Location, Staff

Breakfast could be better. Directions to the hotel were not perfect

its nearnest to the sea.pool area very clean and steps made accessto pool very easy for everyone.

did not like the foyer too large and bare.

Very nice swimming pool

They charged 7.50 euros extra for the room service (we ordered a tosta mixta of 5.50 euros) by mistake. They forgot to make the room, and when we got to the room at 8pm we had to tell and they didn´t like it at all because it was too late. Poor service. 10 min far from the beach.

The pool area was fantastic, there were plenty of sunbeds and it felt very spacious. Very good location for the beach. Unfortunately it was very windy when we were there and the umbrellas were a nuisance because they kept flying off, but there is nothing you can do about that.

We booked a Junior Suite, therefore had plenty of room. The large king-size bed was comfortable. The Dunas Beach facility (run by the Tivoli Hotel) was fantastic, this is between the Vila Gale hotel and the beach, we had dinner there once, but lunch 4 or 5 times - great food & service. The Restaurant Don Sebsatiao in Lagos old town is absolutely superb - try the roof terrace.

The room we booked was described as a Junior Suite with Frontal Sea View, the first room that we were given faced across the U shape at the block opposite. The sea was only visible by going to the patio windows and looking acutely left. Back to reception, where the staff did the worse thing possible - they tried to defend the indefensible and say that all rooms around the U design have frontal sea views. When i asked to speak to a manager, I was immediately told that none were available, I then asked who was in charge and the receptionist told me that she was! On the basis that i was not going to let this matter drop, our room was changed to a room with a Frontal Sea View - For a hotel that is trying to be a 4 star Superior, this episode was unnecessary. The safe in the room was left locked by the previous occupant, we were told that a technician would be sent up to resolve, it took 6 phone calls and 24 hours to achieve a working safe. There is no children pool but lots of children. Activities take place on the lawn in the middle of the U, and include children playing football every evening (the screaming shouting is horrendous), disturbing the peace for those sitting peacefully on their balconies, sunbathing by the pool or attending Yoga class nearby. Reception would not take bookings for taxi's over the telephone, insisting that you physically went to reception (because the taxis were there within 5 minutes), the reality was that the taxi's took 15 to 20 minutes. The hotel has only one bar open in the evening, which again does not discourage children from playing pool or mis-behaving.To sum up; the Vila Gale Lagos is a new modern hotel that needs to find its identity. It cannot be all things to all people - the management need to come out of their offices, open their eyes and react to what they see.

Relaxing, walking on the beach

Cost of the indoor pool

Very cleaning and good condition