눉The staff are extremely nice and helpful, but the service doesn't always match up the otherwise 5-star surroundings. The pool bar was often unmanned, towels ran out from time to time. One night we decided to order room service pizza from the restaurant, which took almost 2 hours to arrive, and one was missing when it did. I was charged an 8 Euro room service fee for some ice I asked for at the bar. Laundry took a long time to come back, and some of it went missing for a bit. We put all of this down to high season and teething problems after the reopening.
Also, note that as of mid-August the gym and spa were not open. The hotel advertises two pools, but one is adult only, and the family one is not really swimmable as it is very shallow.
눇Vila Monte is newly refurbished, sits in beautiful surroundings, offering high quality accommodation and has a really nice restaurant. Breakfasts were unanimously agreed by our six-person family to be amongst the best we have had. We stayed for 8 days in August, and had a most relaxing time. The staff were friendly and accommodating, and little touches like included daily boat trips to the beach make the whole experience very special. Highly recommended.