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Newest reviews for VIP Grand Lisboa Hotel & Spa

  • Sonia
      United Kingdom
    September 2, 2014

    The very comfortable bed, the beautiful bathroom, the refreshing swimming pool.

    Although the hotel looks really nice and seems to be spot on when it comes to design and comfort, I missed the five star treatment that comes with a place like this. People working in the front desk seemed to lack training on how to deal with the guests. They seemed always very stressed and annoyed by any of my questions. The only employee that seemed to really know he was working in a five star and behaved like such was an intern who was very approachable, nice and helpful.

    6.3

  • Blandine
      France
    September 1, 2014

    easy to go to center or airport nice staff

    expensive for services. strange and old equipments in bathroom, broken lift so stayed stuck in - hopefully a second one was working

    7.5

  • Joaquin
      Spain
    August 26, 2014

    Excellent location, confort, internet access and parking facilities

    the swimming pool was rather smaller than expected

    8.8

  • Antony
      United Kingdom
    August 24, 2014

    Staff, facilities and location were fantastic.

    I requested a double bed at the time of booking but only two singles were available when we checked in.

    10

  • Stuart
      United Kingdom
    August 21, 2014

    a very modern hotel

    only lifts no stairs i was on the second floor but had to wait long periods of time for the lift, had to pay for the steam room/sauna but roof top pool was free?

    9.2

  • Ciaran
      Ireland
    August 19, 2014

    Pool area amazing

    10

  • Martine
      Netherlands
    August 18, 2014

    Nice facilities, great pool area, interesting interiors, fantastic spa department, cosmopolitan

    Poor service levels- does not equal a five-star hotel. Spa and fitness not open on Sundays, dirty carpet in the room, expensive breakfast

    5.8

  • Sergio
      United States of America
    August 14, 2014

    Location Price Amenities Cleanliness Customer service

    9.6

  • Darlene
      Canada
    August 12, 2014

    Restaurant had excellent food but pricey wine. Quiet room.

    Dirty carpet in room (stained). It should have been shampooed. The shower stall needed a more thorough cleaning too (mould). Pool is not as easily accessible as one would hope.

    7.1

  • Boban
      Macedonia
    August 10, 2014

    Staff were perfect,rooms amaising and location very quiet

    Cold water in the swimming pool

    10

  • Anonymous
      Portugal
    August 3, 2014

    everything is perfect. It's a modern and cosmopolitan hotel, in the middle of the city Centre. spacious room with a ceiling shower and a very comfortable king size bed.

    we had to wait a while to check in because of technical issues but who cares when you feel like you are in paradise?

    9.6

  • Antonio
      Portugal
    July 31, 2014

    Location and parking

    pool, spa, restaurants, staff...

    6.3

  • Anonymous
      Angola
    July 28, 2014

    Friendly Staff and Location

    Not really a 5* Hotel, should fall under 4* category

    7.5

  • Sandra
      Austria
    July 28, 2014

    - close to metro - main part of staff is friendly professional and committed - rooftop pool - modern room and cool bathroom - check out until 12:00 is standard - bar

    - unkindly check-in (more hospitality please)

    8.3

  • Dalibor
      Croatia
    July 23, 2014

    Big and clean room Big bathroom and tub Friendly and helpful staff

    Outdoor pool with cold water

    8.8

  • Anonymous
      United Kingdom
    July 22, 2014

    Staff Cleanliness

    location

    6.3

  • Kate
      Ireland
    July 22, 2014

    The room was very comfortable, Air conditioning was great, The pool was lovely. The location was close to Metro stations and the Airport transfer which was great

    Would have preferred if the hotel was slightly closer to the bars and restaurants so that we could walk down and back but Taxis were reasonably priced so this wasn't an issue. My boyfriend would have liked if there were coffee facilities in the room. The staff were a bit slow at reception at times

    8.8

  • Donato
      France
    July 19, 2014

    I appreciated the availability of the staff. I loved the hall's design and the position near the metro station. The car park rate is included into the room rate, if it is required.

    the small swimming-pool is disappointing. Furthermore the breakfast cost is expensive, even if it is optional, of course.

    8.8

  • Rahim
      Kenya
    July 19, 2014

    It's not a five star may be 3 star

    Water leakage from the roof into the room when you complain the staff are rude

    5

  • Anonymous
      Kazakhstan
    July 19, 2014

    location

    10

  • Laura
      Spain
    July 15, 2014

    The toilet was dirty, the hairdryer didn't work. Some members of the staff weren't very kind and the minibar was empty.

    5.8

  • Jose
      United Kingdom
    July 15, 2014

    spa, design, staff, wifi, parking

    9.2

  • Anonymous
      Switzerland
    July 15, 2014

    Location was easy access to town and airport, but not too central. Friendly and helpful staff

    Pool was small, lack of pool towers. Pool service charge was ridiculously expensive.

    5.8

  • Anonymous
      Spain
    July 14, 2014

    Should not be rated as a 5* Hotel

    5.4

  • Anonymous
      Portugal
    July 13, 2014

    Nice pool, nice room, good wifi in room

    Should be 4stars, location quite out of the way

    6.7

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