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Resort highlights

Free parking

Activities:

Tennis Court Fishing Ping-Pong
Show map LUX* Ile de la Reunion

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Newest reviews for LUX* Ile de la Reunion

  • Richard
      Switzerland
    August 20, 2014

    Location + nice, helpful and friendly staff. Good food.

    A little bit expensive...

    7.5

  • Jinyu
      China
    August 12, 2014

    Eyerything

    10

  • Anonymous
      Reunion
    August 5, 2014

    Lots of activities at the weekend. Great staff at the beach bar and some at the normal bar.

    Sometimes hard to pay your bill for meals as staff keep moving around.

    7.5

  • Charles
      United Kingdom
    June 29, 2014

    Sheer luxury Location Beach immediately in front of room Every aspect had been thought of and catered for (beach towels, snorkelling kit,etc)

    Smokers in adjacent rooms preventing us from enjoying sitting outside room and at mealtimes (in bar area)

    10

  • Serge
      France
    June 19, 2014

    The welcome. Very, very friendly staff. The Orangerie Restaurant was excellent albeit pricey.

    Dampness in bathroom. Layout of bathroom and size. Dampness in bathroom. Layout of bathroom and size. To eat at the casual restaurant facilities in the hotel was really too expensive for what was being served. Alcohol in general was extremely expensive and the cocktails were not good at all. I ordered an Irish whiskey before dinner one evening. The whiskey barely covered bottom of the glass... To our surprise, on the last evening we did not get our usual bottle of fresh water and get our bed turned down…. My wife and I also noticed that while there were seminar groups or weddings in the hotel, little attention was given to the other guests… on our last evening, we waited 1 hour to be served at dinner and the food was cold…This I believe is not 5 star service…

    7.5

  • Veronique
      Sweden
    April 30, 2014

    A clean, quiet and relaxing hotel with direct access to a shark-free beach, and the best restaurant we could find in the area! Friendly staff, good (though sometimes slow) service, and a fun but not intrusive entertainment program.

    While shark-free and beautiful, the beach was not pleasant to walk on or swim in - too many sea shells and other debris that cut your feet. Bring water shoes!

    8.3

  • Nevil
      United Kingdom
    April 21, 2014

    All the staff were brilliant. The way the accommodation has been planned out is great. Food was just fine for us Location was super. Lagoon lovely and safe. Swimming pool is deceptively large (good pool). Would we go back to Reunion? yes. Would We go back to LUX? Yes (but there is so much to do in Reunion you may need to plan your accommodation in accordance to your activities). Concierge service was just absolutely brilliant (Benjamin, Alexandra and Marine were real stars).

    Any chance of dropping the price of a beer?

    10

  • Michael
      Israel
    March 4, 2014

    One and only star : Benjamin Berich, Concierge, who solved some of the problems

    The staff is totally inexperienced.To save money trainees are used instead of proper Hotel personnel.As they say :"Pay them peanuts, you get monkeys" The Conciergerie was supposed to properly book excursions..but did not check execution..again the fault of some trainee who had already left the Hotel...Unbelievable responses from other staff members to various queries showing they had no Hotel training...

    5.8

  • Paul
      Monaco
    January 9, 2014

    Lobby and bar area are nice

    Not a 5 Star hotel in all dimensions (staff and service and slow and seems inexperienced, rooms are ok but remind of much cheaper hotel categories, location is ok but not again not top notch, the beach equipment was cheap plastic sun loungers which are not commonly used by five star hotels etc)

    5

  • Anonymous
      United Kingdom
    October 28, 2013

    Over-rated and over-priced. Uncomfortable chairs. Over-priced food. A long, long way from the airport. Like a glorified motel!

    3.3

  • Anonymous
      Australia
    October 4, 2013

    Helpfulness of front office staff

    Potential for sharks in the lagoon!

    7.9

  • Anonymous
      France
    August 22, 2013

    Very nice facilities, the hotel is right on the beach, the swimming pool isvery big and beautiful ( but the water is cold...) and the superior rooms are really nice (although bathrooms are a bit small).

    The service isn't up to the hotel standards, and lacks professionalism The room service is really terrible (wrong order, delays, overpriced, etc.) Mini bar never replenished Rooms are clean but collective areas were not always. We complained at the reception and nobody reacted to any of these. Really too bad.

    7.5

  • Yves
      France
    August 9, 2013

    Quietness and nice environment

    price high for breakfast buffet and dinner buffet

    9.2

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