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L’Hermitage 28 Rue Du Lagon, 97434 Saint-Gilles-les Bains, Reunion – Show map
Excellent location – rated 9.1/10! (score from 222 reviews)
Rated by guests after their stay at LUX* Ile de la Reunion.
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20 properties in Saint-Gilles-les Bains
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222 verified reviews
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LUX* Ile de la Reunion's staff speaks: French, English
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Outdoor Pool, Grounds, Terrace
Tennis Court, Fishing, Ping-Pong, Hiking, Diving, Snorkeling, Water Sports Facilities (on site), Fitness Center, Massage, Bicycle Rental, Entertainment Staff
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in the business center and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Concierge Service, Babysitting/Child Services, Laundry, Ironing Service, Meeting/Banquet Facilities, Business Center, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Heating, All Spaces Non-Smoking (public and private)
2:00 PM - 6:00 PM
8:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 7 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 222 reviews
Value for money
Show reviews from:
Relais de l’Hermitage Saint-Gilles is situated on the west coast of Reunion, only 100 metres from L’Hermitage beach and lagoon. The hotel offers 2 outdoor swimming pools and a tennis court.
Score from 188 reviews Good
Right on the beach, this luxurious hotel features 2 outdoor swimming pools and a 5,380-ft² spa with a sauna. Beauty treatments are available upon request and Saint-Gilles is 2 miles away.
Score from 166 reviews Very good
Just 650 ft from the beach, Hôtel Le Récif provides Creole villas within 7 acres of tropical grounds with 2 outdoor pools. It features a restaurant and a gazebo terrace.
Score from 145 reviews Good
Overlooking Boucan Canot Beach, Le Grand Hotel des Mascareignes is located on Reunion Island and features a 700 m² outdoor pool, 2 restaurants and a bar.
Score from 371 reviews Review score
Nice beach (a lot of seashell though - it is located by the lagoon and the beach is not being cleaned up regularly), pleasant yet not very competent staff.
Terrible value for money, very high food and drinks prices, mediocre cuisine (even Christmas Eve and New Year's Eve dinners weren't great). Hotel definately needs renovation, concierge is not very professional and evening entertainment offering is poor. Apparently it's the only 5 star hotel on Reunion, but it does not live up to the rating - it is more a 3 star facility.
Loved the Location, the food -particularly in the Orangerie and the restaurant on the beach, the Breakfast Buffets. Jacques Antony was an excellent chef - his fish dishes were Divine!
- friendly staff - great service - very good location - feels like holidays
- terribly overpriced - the rooms are quite small/ decoration isn't what I expected - more of a 4 stars hotel than a 5
LUX staff was friendly and largely helpful (with one exception). Breakfast was good with one major concern.
I found our room small and austere. The bathroom is very tiny for any decent hotel room, let alone a 5-star hotel room. And no bidet in a French hotel? Vraiment!? The breakfast is good but there is one major concern that a couple other online reviewers have mentioned: the many birds that feed off the diners’ tables and serving tables. I ate 10 breakfasts at the LUX and experienced immediate diarrhea following eight of those breakfasts. The many birds routinely scamper around and eat from the bread cutting board, bowls of bread and other foods, and descend on diners’ tables if the diner briefly leaves. It is very unhygienic and in most countries, health authorities would close such a restaurant. It needs to be corrected. The one exception of the helpful staff occurred when I asked Concierge Services where I should catch the Express Bus back to St Denis. I was told to skip the nearby Bruniquel stop and walk to the next stop, L’Hermitage. But when I did just that, I found the Express Bus did not stop at L’Hermitage, but rather stopped next a couple kilometers farther on. I ended up on a local bus to St Denis, it took one hour just to reach St. Paul, and I nearly missed my flight to London. A very stressful way to end my 10 night stay at the LUX. So all in all, a 3.5 star experience for me, and I would not stay at a LUX Hotel again.
-After a few initial issues, the service from the staff flowed and they took real care of the detail. - Great, peaceful location with a excellent variety of activities - Superb food and service in the restaurants. - Lovely,comfortable room
- Something to think about for the next hotel refurbishment- the bed in the room could be a little more comfortable like the Sofitel bed,and the furnishings a little more chic. I found them a little traditional.
Friendliness of the staff (in particular Agnes, one of the concierges); concierge service, in general; excellent rooms and beds; amazing pool; open air cinema (with popcorn!); wonderful beach.
Food is overpriced; Having birds flying on the breakfast buffet is unhygienic and unacceptable for a 5-star hotel; breakfast buffet was good but would benefit from more variety.
Very relaxing, beautiful clean beach, friendly staff, comfortable room.
The restaurant La plage is a little over priced and service is slow and the staff less friendly. I would rather recommend the snack bar/restaurant which is really good and the staff is very nice.
Location + nice, helpful and friendly staff. Good food.
A little bit expensive...
Lots of activities at the weekend. Great staff at the beach bar and some at the normal bar.
Sometimes hard to pay your bill for meals as staff keep moving around.
Sheer luxury Location Beach immediately in front of room Every aspect had been thought of and catered for (beach towels, snorkelling kit,etc)
Smokers in adjacent rooms preventing us from enjoying sitting outside room and at mealtimes (in bar area)
The welcome. Very, very friendly staff. The Orangerie Restaurant was excellent albeit pricey.
Dampness in bathroom. Layout of bathroom and size. Dampness in bathroom. Layout of bathroom and size. To eat at the casual restaurant facilities in the hotel was really too expensive for what was being served. Alcohol in general was extremely expensive and the cocktails were not good at all. I ordered an Irish whiskey before dinner one evening. The whiskey barely covered bottom of the glass... To our surprise, on the last evening we did not get our usual bottle of fresh water and get our bed turned down…. My wife and I also noticed that while there were seminar groups or weddings in the hotel, little attention was given to the other guests… on our last evening, we waited 1 hour to be served at dinner and the food was cold…This I believe is not 5 star service…
A clean, quiet and relaxing hotel with direct access to a shark-free beach, and the best restaurant we could find in the area! Friendly staff, good (though sometimes slow) service, and a fun but not intrusive entertainment program.
While shark-free and beautiful, the beach was not pleasant to walk on or swim in - too many sea shells and other debris that cut your feet. Bring water shoes!
All the staff were brilliant. The way the accommodation has been planned out is great. Food was just fine for us Location was super. Lagoon lovely and safe. Swimming pool is deceptively large (good pool). Would we go back to Reunion? yes. Would We go back to LUX? Yes (but there is so much to do in Reunion you may need to plan your accommodation in accordance to your activities). Concierge service was just absolutely brilliant (Benjamin, Alexandra and Marine were real stars).
Any chance of dropping the price of a beer?
One and only star : Benjamin Berich, Concierge, who solved some of the problems
The staff is totally inexperienced.To save money trainees are used instead of proper Hotel personnel.As they say :"Pay them peanuts, you get monkeys" The Conciergerie was supposed to properly book excursions..but did not check execution..again the fault of some trainee who had already left the Hotel...Unbelievable responses from other staff members to various queries showing they had no Hotel training...
Lobby and bar area are nice
Not a 5 Star hotel in all dimensions (staff and service and slow and seems inexperienced, rooms are ok but remind of much cheaper hotel categories, location is ok but not again not top notch, the beach equipment was cheap plastic sun loungers which are not commonly used by five star hotels etc)
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