I found our room small and austere. The bathroom is very tiny for any decent hotel room, let alone a 5-star hotel room. And no bidet in a French hotel? Vraiment!?
The breakfast is good but there is one major concern that a couple other online reviewers have mentioned: the many birds that feed off the diners’ tables and serving tables. I ate 10 breakfasts at the LUX and experienced immediate diarrhea following eight of those breakfasts. The many birds routinely scamper around and eat from the bread cutting board, bowls of bread and other foods, and descend on diners’ tables if the diner briefly leaves. It is very unhygienic and in most countries, health authorities would close such a restaurant. It needs to be corrected.
The one exception of the helpful staff occurred when I asked Concierge Services where I should catch the Express Bus back to St Denis. I was told to skip the nearby Bruniquel stop and walk to the next stop, L’Hermitage. But when I did just that, I found the Express Bus did not stop at L’Hermitage, but rather stopped next a couple kilometers farther on. I ended up on a local bus to St Denis, it took one hour just to reach St. Paul, and I nearly missed my flight to London. A very stressful way to end my 10 night stay at the LUX.
So all in all, a 3.5 star experience for me, and I would not stay at a LUX Hotel again.
LUX staff was friendly and largely helpful (with one exception). Breakfast was good with one major concern.