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Bd Barbu Vacarescu 164 a, sector 2, 020285 Bucharest, Romania – Show map
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104 verified reviews
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Hotel Caro Parc's staff speaks: Romanian, English
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BBQ Facilities, Grounds, Terrace, Sun Deck
Sauna, Fitness Center, Massage, Turkish/Steam Bath, Indoor Pool, Bicycle Rental
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 7 per day.
Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child from 0 to 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 10 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 104 reviews
Value for money
Show reviews from:
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Score from 128 reviews Very good
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In Baneasa, a northern neighborhood of Bucharest, Phoenicia Grand Hotel is an impressive 26,000 m² hotel situated 15 minutes from the Otopeni International Airport and 10 minutes from the Romexpo Fair...
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RIN Grand Hotel is in Bucharest, within a 10-minute drive of the center of the city and in the vicinity of Lake Vacaresti.
Score from 709 reviews Good
Dear Customer Service/CARO Hotel, as always, THANKS for your care, your feed back! Also the hotel had a positive response on all my complaints! THIS IS the MOST IMPORTANT thing for me; even were some problems, the hotel tried to find out and to answer to me! All the aspects were clarified and moreover, the Manager sent me his apologizes and promised to arrange the aforementioned problems! Nevertheless CARO HOTEL has way good services on all areas, rooms, restaurant, personnel, pool and fitness, general ambiance; It is true, there is a place of improvement and partially the 2/3 stars rooms need to be renovated = little bit outdated/broken; also, needs more family/kids approach, at the pool, a kid club, etc. I stayed here with different occasions and I enjoyed the atmosphere, quality restaurants, good breakfast, professional personnel! I understand, It can happen that accidentally some things not to be suitable for certain clientèle! We will definitely come back to the site but we*ll try to send all our demands/special request before check=in/arrival and to be more accurate with the reception desk support! Best regards, Florian NICOLAE
I really appreciate the feedback and the availability from your reservation department for all my special requests via booking.com! Probably the pool is nice but we never tried it, again, because is not for the family with kids!
In regards with my last, 14/15nov, family reservation at your hotel, I want to address my disappointment in relation to your services: a. The room arranged for us was outdated and not so well cleaned up; the toilet was broken; b. Even, the reception knew about my request and that it is a family with kids, they offered a room next to a huge external turbine, that created all night long a nice and loud noise; one of the reason that we stayed at your hotel was to attend a tennis tournament, so my daughter supposed to be fresh the next day! Thanks for the support! c. Last night, after 2200 from the room next to us and on the hallway it was a disco and another loud noise, extra to the hotel turbine; Obviously, my wife tried to contact your help-desk BUT the answer was AMAZING : *you need to call or direct contact the room 216 in order to ask them to stop and respect the night hours!!* So, in a normal country, in a hotel, I have to ask for decent conditions and to beg my neighbors to behave?! It is not the hotel duty to assure me human conditions? d. On the previous reservation, 07NOV, our business room was not prepared as we requested, even we arrived at the hotel after 1930! the coach/sofa is the worst bed I ever experienced; so fragile, so not fit to sleep; mattress not suitable for an adult; the sofa was not arranged, no sheets on the sofa, not enough pillows, just 2 tiny extra ones; it took 30 minutes in order to find the sheets on the closet, to arrange the set up etc; I understand that your resort is much oriented to the corporate side, to the conventions and team buildings BUT it is not ok to treat in such way the families with kids!
Very beautiful hotel with amazing lake and castle view, the staff are very kind.
I like the surrounding, quietness and large public and personal ( room) places.
Long way back to room.
rooms were clean staff was friendly parking was adequate very good food for breakfast which was included in the room price clean and quiet
beds were way too soft and this caused me some back pains location is a bit far from city center
the breakfast was great
Sleeping on a bed-bug infested mattress.
Generous space, excellent food, nice staff, nice view
There was no kids playground
The hotel close to the center, it offers a lot of possibilities doing sports (gym, new swimming pool), has several possibilities of eating (restaurant, new terrace) and serves a delicious breakfast. The rooms are nice and clean and the staff is friendly.
W-Lan access is not the fastest, but free of charge. I have to admit, I only used it in my room, not somewhere else in the hotel.
Good breakfast. Very good location.
The water in the toilet was running non—stop. Only one set of towels for two persons. The shower looks very bad. The rooms look old and need refurbishing.
Breakfast was really amazing. Very open feel to the hotel Cool rooms with great air conditioning Getting staff to order a taxi was easy +taxi cheap.
pool expensive to use
-quick check in -friendly staff. - very good late check out.
- we asked for lake view room but we got parking view room even tho the hotel didn't look that busy. - we called reception for someone to come and help us to take the bags but nobody showed up for 20 mins then we had to call twice more till someone showed up without bags trolley so our stuff had to be carried down in two turns. - reception check out took a long time to be done by the reception staff. - their is no free parking at the hotel area only paid parking.
they had a balcony in the room,they were able to find me a smoking room short notice.
from the very beginning,they acted like I was a nuisance,not paying nearly at all attention to my needs for getting food at 11 at night.Unfriendly staff even made me wait more than 20 minutes,to check out.They had all my details,all they had to do was make me sign and let me go on my way.I started the procedure,and the manager,was more preoccupied with finding another clients account,and check him in a full 10 minutes after I had sat down to start the check out.The lack of professionalism was astonishing.I finally left after having waited more than 20 minutes.DO NOT RECOMMEND UNLESS YOU ARE DESPERATE.
Clean, helpfull staff
Separate charges for spa access
Spa (Club Moving) - even that you have to pay 12 EUR for access (might be a better idea to have the 4* room - which include access)
does not worth the price.
Easy to find by car, huge parking space ( a big "+" in Bucharest), friendly and helpful staff. Excelent breakfast !
Parking is not free for hotel guests (even is not too expensive ~ 3 euro/day - is still annoying) . There aren't free internet available in this hotel (that's a shame as soon as even the most poorly rated pension or hostel offer that facility). Long distance between reception and elevators.
It was a nice and carm place I liked alot.
Very helpful staff.Good classic restaurant with traditional and national cusine.Great breakfast,served in Belvedere restaurant with a perfect lake view.Transport from/to airport.Fast and efficient organization when you want to call a taxi within the city.
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