눉We booked an apartment which should have, according to Booking.com, AC and 2 bedrooms, suitable for 4 adults. After a short look over the available pictures, where only one bedroom was shown, we called the property by phone – once again, we were assured that 2 separate bedrooms (each one with a private bathroom), are available (we mentioned that we are 2 families, i.e., 4 adults). The cruel reality was: one huge living, with AC, but one bedroom without AC (and having the bathroom with no private entrance); the other bedroom was in the attic, with no AC either, with no entrance door (!), very small – only kids with 1,20 m high or less could use it (and the adjacent bathroom was even smaller). It was very hot – the small AC in the living worked 48 h without success for any of the bedrooms.
We try to switch the apartment with 2 normal rooms, but we found that no other room of the property has AC (in fact, neither hallways nor stairways, neither the restaurant nor the lounge), despite the information on Booking.com; we try to leave, but – according to the policy of Booking.com – we were informed that the first night will be cashed anyway… This is a terrible weak point – who is responsible for such incorrect information, and who should pay for this??? They gave themselves 4 stars (but in the attic there were no chairs, no wardrobe, only a bed which effectively fill the room!), ask for a 4 star price, and show only convenient photos of available rooms – and Booking.com let the tourists to be robbed??? I expect some compensation! We ruined our weekend staying 2 nights there, in a terrible heat (under the roof there were 50 Celsius degrees or more), with two of us climbing the narrow stairs and kicking their heads… and the price was not at all very low! We should mention also that Wi-Fi was very weak in the living and almost null (i.e., useless) in any of the bedrooms?