A. We booked a one bedroom suite. We got suite no. 303. It turns out the room has an attic, which is closed. No problem there, just that the attic is actually being used by the... chambermaids. And so we had music, cell phone ringtones and conversations, and other noise from equipment and such, from 06:20 AM, to past 10PM. We couldn't sleep (and it's supposed the best suite in the hotel!).
B. The mini-bar was just sitting outside our room. Broke. We asked for another one. They said they'll take one from a vacant room. So they said...
C. The crew was barely there. The check-out, for example, was handled by a chambermaid, that didn't what she was doing. She called someone to ask for instructions. We overheard him ask her where is the one that was supposed to be there, and she replied that she is still sleeping... (08:45 AM).
D. Even when the crew was there, they knew absolutely nothing about attractions and such (we speak Romanian, so it's not a communications problem). And when they answered our questions - they gave wrong answers (e.g., told us the cable car hours are 10 AM to 4 PM. They're actually 9 AM to four thirty PM. In our case it was significant).
E. Otherwise the hotel itself is nice. But it is poorly ran. Not welcoming. In fact, rather annoying. There were other issues as well, but the main problem is the crew. Too bad.