Iaki Hotel  

The room was very big and comfortable. The facilities were great, with both an outdoors and indoors swimming pool, jacuzzi, gym and spa facilities. We had a massage in the Spa and the prices were really accessible.

The guys are reception are rude and wouldn't help you much with things you normally get help anywhere you go (directions, recommendations for a good restaurant , area, etc) We first asked one receptionis to point us at a nice area to go out for a drink at night. She was on a personal call which she put on hold, and in a really bad way said she didn't know streets or "nice areas" and to go to some bulevard and find somewhere nice. Hu? She then continued with her call. Rude! Then we asked another receptionist if she could recommend us a nice beach nearby to go to. Pretty much the same answer. She didn't know any? Then ask!! Come on, show a bit of concern / offer some customer service to the customer that pays loads of money for a night at your hotel. That's what you are there for :-/ Another bad thing, there's no wireless internet anywhere in the hotel, even the cheapest hoStels offer that nowadays.

Hotel location close to the sea.

Although we have booked a double room they tried to put us into a twin room, after we refused to stay in that room we were finally moved to a double room. The rooms are small, the hotel needs a renovation. It doesn't look like a 4 stars hotel. The Spa is unattractive, looks cheap, the saunas are small - for home use. To reach the outdoor pool you have to pass trough the "piano bar", when we stayed there a conference was taking place and we were walking around people in suits in our bathrobes. The breakfast has poor quality food, looks like a contest of the cheapest foods available. No Internet in the rooms as advertised. The only hotel I've stayed in, were on the minibar a large note was warning me that if I were to put any personal beverages I would pay a 10 EUR/day fee. The price for one night was 115 euros but we payed around 121 as the hotel exchange rate was high and they wanted the money as soon as we arrived. Bottom line - at this price you can find a much better deal.

At Iaki, the pool area was great, they have one for adults and one for kids. Many facillities for kids.

I did not like the hotel because was very durty. Beginning with the room and ending with the eating saloon. Durty glasses, durty plates etc.

Location- close to the beach; very nice rooms, comfy beds, large pool and interior garden area very nice.

Rooms not clean enough, rude stuff, although we've booked a double room, we received a twin room. The rooms with garden / lake view are very, very noisy. The beach is not private at all , many people come with their towels and seat in front of you

Location

Room-service is not non-stop (you can't even buy a water after 12 o'clock), i made my rezervation by booking and i payed at arrivel by cash and after i payed the room cash they still charged my creditcard.... i payed the room twice...

Helpful staff.

I often stay in this hotel and am usually (very) satisfied, however, this time the Spa was (swimmingpool/jacuzi) closed for annual maintenance (it is the reason for the choice of this hotel) and the room had several problems; disappointing.

Room, reception staff very helpful, events organized here - New Year's party.

We had a no-smoker room, but the air conditioning recirculated smoke from other rooms. Restaurant manager very rude and unpolite. On January 1st no breakfast was served - info on booking.com inaccurate. Sauna quite shabby.

The noise made ​​by the heating system made ​​it impossible to rest. No technical staff during night. The invoice issued was higher than the reservation value.

Location close to the beach, Spa Center with a good fitness area & pool, good massages, breakfast acceptable.

Check in only at 16:00. Prices in side season (autumn, winter, spring) acceptable, in main season (summer) far to high.

Clean, comfortable, spacious room, good food, very kind and friendly staff, great pool and private beach. Will definitely stay there again!

Quality of tv signal was poor, with lots of image noise

Complete quality services from room service/cleaning to the restaurant, bar, pool and the beach. You'll never want (or need) to go outside the hotel premises.

The main elevator was way too slow and in the busy hours you just wait for the elevator.

The location was perfect. The price we got for the room was also a very good deal and included also breakfast and lunch.

Not enough water in the mini bar :) Other then this everything was perfect.