Phoenicia Grand Hotel

Eigentlich nichts. Anmerkung: Auf der Karte (google maps) ist das hotel falsch eingezeichnet - das hotel liegt nicht in der Innenstadt - was für mich jedoch der Buchungsgrund war.

Hotel maximal 3***

Ein gutes Frühstücksbuffet und ein gutes libanesiches Restaurant. Der Internet Zugang via W-Lan ist im Zimmerpreis inbegriffen. Außerdem gibt es einen Wellnessbereich, der aber leider zu früh schließt.

DieZimmer sind unsauber und die Badezimmer erfüllen nur den Europastandart eines 3 Sterne Hotels. Der Service an der Reception ist eine Katastrophe. Die Zimmermädchen neigen dazu, morgens um 8 Uhr unaufgefordert das Zimmer zu betreten, obwohl sie das nach dem dritten Mal hätten wissen sollen. Die lage des Hotels ist nicht für Städtereisende geeignet. Der Nachtclub im Hotel ist reine Abzockerei.

Abrechnung in Landeswährung und nicht - wie gebucht - in Euro. Bei stark schwindsüchtigen Währungen erhöhen sich somit die Kosten erheblich.

Clean, what you expect for a businss hotel

Breakfast, wifi

Very unprofessional staff; a lot of training needed. Very noisy environment (impossible to open the window).

The location to the airport

The hotel was advertised as having spa and gym facilities. It did not say I had to pay extra to use any facilities. Had I seen a statement to this effect, I would not have booked this hotel. When I arrived, I discovered that although I could use the gym, the spa facilities would have cost me and additional €8 each time I used them and the Jacuzzi and steam room were not working anyway. Because I travel on business, I always book hotels with all of these facilities as my evenings are spent in my room, so use of a gym and spa in the evenings are the parts of the day I always look forward to. I was in this hotel for two nights and left very disappointed. Also two of the restaurants listed on your site do not exist!

Nice big rooms, clean sheets, good mattress, good pillow, welcome water, minibar reasonable prices, shaving and dental kit free of charge...close to the airport otopene.free internet

bathroom is little simple, but OK .

I especially booked the hotel for the use of sauna and wireless internet in the room. Sauna was worthless (not maintained), spa staff being unfriendly and not aware of sauna functions..Wireless internet in room was constantly cut off..so impossible to get good conference calls (part of my job) or even email check etc...Very positive was the welcome and service at the lobby bar..really 5* service.

Sauna had to be paid..30 Ron..per session...In this kind of hotels it should be free for clients. Waiters in the hotel restaurant (I visited two of them) where constantly chewing (chewing gum) even while serving...I had the impression that a lot of the staff were new to the job...need a lot of training !

Location is good. Facilities such as spa, casino and night club is ok.

The ugly sound bird on the reception. Lazy booking department who is not working during the weekends.

Sleeping, I am too tired to do something else there.

The access to the hotel is difficult with all these fences and barriers all around.

La situacion que tienen , la amabilidad del personal y todos los servicioe que ofrece

L° acceuil est sympathique . le resto est bon et les employes sont d° une grande gentillesse. J° y retournerais .