Phoenicia Grand Hotel

Clean, what you expect for a businss hotel

Breakfast, wifi

Very unprofessional staff; a lot of training needed. Very noisy environment (impossible to open the window).

The location to the airport

The hotel was advertised as having spa and gym facilities. It did not say I had to pay extra to use any facilities. Had I seen a statement to this effect, I would not have booked this hotel. When I arrived, I discovered that although I could use the gym, the spa facilities would have cost me and additional €8 each time I used them and the Jacuzzi and steam room were not working anyway. Because I travel on business, I always book hotels with all of these facilities as my evenings are spent in my room, so use of a gym and spa in the evenings are the parts of the day I always look forward to. I was in this hotel for two nights and left very disappointed. Also two of the restaurants listed on your site do not exist!

Nice big rooms, clean sheets, good mattress, good pillow, welcome water, minibar reasonable prices, shaving and dental kit free of charge...close to the airport otopene.free internet

bathroom is little simple, but OK .

I especially booked the hotel for the use of sauna and wireless internet in the room. Sauna was worthless (not maintained), spa staff being unfriendly and not aware of sauna functions..Wireless internet in room was constantly cut off..so impossible to get good conference calls (part of my job) or even email check etc...Very positive was the welcome and service at the lobby bar..really 5* service.

Sauna had to be paid..30 Ron..per session...In this kind of hotels it should be free for clients. Waiters in the hotel restaurant (I visited two of them) where constantly chewing (chewing gum) even while serving...I had the impression that a lot of the staff were new to the job...need a lot of training !

Location is good. Facilities such as spa, casino and night club is ok.

The ugly sound bird on the reception. Lazy booking department who is not working during the weekends.

Sleeping, I am too tired to do something else there.

The access to the hotel is difficult with all these fences and barriers all around.

La situacion que tienen , la amabilidad del personal y todos los servicioe que ofrece

Dobra lokalizacja dla celów biznesowych (blisko do terenów targów międzynarodowych oraz lotniska), bardzo czysto, profesjonalna obsługa

La hall e le sale ristorante sono molto accoglienti. La colazione è varia con grande varietà di menù e davvero internazionale

Eigentlich nichts. Anmerkung: Auf der Karte (google maps) ist das hotel falsch eingezeichnet - das hotel liegt nicht in der Innenstadt - was für mich jedoch der Buchungsgrund war.

Hotel maximal 3***

Cunosc Phoenicia Grand Hotel de ceva timp. Constat ca in scurt timp a pierdut in ceeace priveste calitatea serviciilor si aspectul camerelor in general (de ex: in camera in care am stat chiuveta era ingalbenita, arsa de tigara). De asemenea inchiderea restaurantului Trattoria consider ca afecteaza imaginea hotelului.

Nu am timp sa ma gandesc la ce se poate face in acest sens. Cred ca acest lucru tine de competenta hotelierilor. Ei trebuie sa gandeasca modalitatile de imbunatatire, de intampinare a nevoilor si dorintelor clientilor, avand acces direct la informatii prin contactul permanent cu acestia, prin prelucrarea informatiilor din comentariile din formular si nu in ultimul ramd din studierea evolutiei concurentei....Ar fi multe de spus dar nu am timp.