Phoenicia Grand Hotel

La hall e le sale ristorante sono molto accoglienti. La colazione è varia con grande varietà di menù e davvero internazionale

Ottima e varia la prima colazione. Personale alla reception molto cordiale e disponibile

Interessante per il business e per il relax dopo cena

L'osèitalità del personale

la posizione, il livello generale e la disponibilità del personale

stanza ampia e piacevole, 3 diversi ottimi ristoranti, eccellente colazione a buffet

nella stanza: testata del letto scomoda, odore non molto gradevole e illuminazione migliorabile

Clean, what you expect for a businss hotel

Breakfast, wifi

Very unprofessional staff; a lot of training needed. Very noisy environment (impossible to open the window).

The location to the airport

The hotel was advertised as having spa and gym facilities. It did not say I had to pay extra to use any facilities. Had I seen a statement to this effect, I would not have booked this hotel. When I arrived, I discovered that although I could use the gym, the spa facilities would have cost me and additional €8 each time I used them and the Jacuzzi and steam room were not working anyway. Because I travel on business, I always book hotels with all of these facilities as my evenings are spent in my room, so use of a gym and spa in the evenings are the parts of the day I always look forward to. I was in this hotel for two nights and left very disappointed. Also two of the restaurants listed on your site do not exist!

Nice big rooms, clean sheets, good mattress, good pillow, welcome water, minibar reasonable prices, shaving and dental kit free of charge...close to the airport otopene.free internet

bathroom is little simple, but OK .

I especially booked the hotel for the use of sauna and wireless internet in the room. Sauna was worthless (not maintained), spa staff being unfriendly and not aware of sauna functions..Wireless internet in room was constantly cut off..so impossible to get good conference calls (part of my job) or even email check etc...Very positive was the welcome and service at the lobby bar..really 5* service.

Sauna had to be paid..30 Ron..per session...In this kind of hotels it should be free for clients. Waiters in the hotel restaurant (I visited two of them) where constantly chewing (chewing gum) even while serving...I had the impression that a lot of the staff were new to the job...need a lot of training !

Location is good. Facilities such as spa, casino and night club is ok.

The ugly sound bird on the reception. Lazy booking department who is not working during the weekends.

Sleeping, I am too tired to do something else there.

The access to the hotel is difficult with all these fences and barriers all around.