The attitude of the Check In girl over the room problem was one whereby she initially tried to say that as I hadn't asked for a non smoking room, all they could allocate was a noisy smoking one. After explaining that the website didn't offer a choice of smoking or non smoking room, the attitude changed. I will put this down to the young lady's inexperience.
An element that should be looked at is the Spa. To insist in this day and age that people have to wear a swimming cap is outdated to say the least, and not one I have encountered in any hotel in the last 35+ years of regular Hotel stays. When I pointed out that people with short cropped hair were allowed not to wear a cap the over exuberant male Spa Attendant tried to tell me that they weren't seen as a health risk !. Yeah sure, however as it was apparent he saw himself as having some form of power, there was no debating the subject with him so I just left the pool area.
The numbers using the Spa should also be subject to some form of control. There wasn't the room to have a proper swim due to overcrowding, and the Sauna and Steam rooms were just too busy. I only stayed in the Spa area for 20 minutes due to this. I did come back later in the day, but it was even more frequesnted than earlier.
The Hotel made an error with the allocated room (I asked for a quiet room, and all they could provide was one on the 9th floor, nearby which I was informed there was to be a function, and it could get noisy) After it was raised to senior staff level, they provided me with a suite at no extra cost. The suite was very good, but was adjacent to shops and an outside bar and the noise from the bar in the early hours disrupted the sleep pattern.Other positives were the food, late check-out and wifi speed.