As i told before, reception staff was kind and helpfull but not all of the hotel staff was like this. The woman at the Spa for example was not that kind. She couldn't speak or understand any English and she was rude when we tried to enter the spa and she wasn't there. She didnt even bother to try and show us anything there but she wasnt that rude with locals. The staff at the ski facilities, although they were kind and trying to be helpfull, they couldnt speak or understand basic English. I mean ok, my English are not perfect either but since we went to a touristic resort we were hoping that at least the staff that interacts with people would know some basic things to explain in English.
The disco of the hotel was closed eventhough the hotel was almost full and furthermore you need to pay in order to visit the Spa. Spa facilities was just ok, nothing special.
Breakfast was just above the basic and dinner was not acceptable eventhough it worthed just €3 per person. Ok with €3 you can't even buy a coffee in other hotels but i would had certainly prefered a higher price (€10 or more) for a higher standard dinner.
Last but not least the location of the hotel was not that close to Kopaonik Center. Although it is around 12Km from Kopaonik, due to the snow and ice on the road you need more than 30 minutes to go from the hotel to Kopaonik and it is very dangerous (you definately need snow tyres or snow chains). And believe me, if you are going to Kopaonik you dont want to miss the atmosphere and all the events that happen to the center! It is super fantastic!
The Hotel was a real value for money deal (€105 for 2 nights!) and probably it worths more than 3 stars that it is. The reception staff and especially the manager was really helpfull and kind and there is a very nice ski slope with a lift just right next to the hotel which was perfect for beginners like me. Room was excactly as it looks in the photos with nice comfortable beds, wifi, hot water, nice view and everything else needed.