Today, me and my Turkish boyfriend, Turkish, we got home after visiting several countries and we would like to write our feedback about our stay in Belgrade, Hotel Royal. So, we have reserved a double room by Booking for 13 to 15 February, for 2 nights and the room price was74 euros, and the breakfast was not included. When we arrived in Belgrade at the hotel, the receptionist asked us if we want a good room or deluxe room, and I told him that we want a good room (because I’m Serbian from Romania and I know serbian), and the receptionist did not specify that the price changes , so we did not ask. After 2 nights spent at the hotel, on 15 February at 11.15 we asked the bill of the room, and we saw that the price was 88 euros. We were shocked and I asked the receptionist why we have to pay 88 euros and not 74, and he answered that the room they gave us was renovated and therefore costs more. I showed the confirmation received by mail to him, where it can see that we had to pay just 74 euros for double room, not specified if is good or bad room (they had good photos with rooms), even of that, the receptionist still insisted that the room is renovated and that’s why we had to pay more. But we stiil don’t understand why they didn’t say something about the price. From what I know, and my boyfriend too, the receptionist should announce if it will be some changes about staying in the hotel, but it seems like they cheat us, because my boyfriend is Turkish and he felt offended because they did on purpose. The problem wasn’t because of money and that we had to pay more, just because they were not able to tell us about the change of the price. What was worse, is that in the bill was included the breakfast too, even if we actually did not eat in the hotel. We spent time in the city and there we also ate every time, but at the hotel we only slept.
We liked only that the hotel was close to city center and the room was acceptable.