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Newest reviews for Grand Hotel Polyana

  • Virgil
    May 6, 2014

    Excellent location and facilities

    A bit expensive, but well worth it


  • Sandro
    March 17, 2014

    Went there for the paralympics. Therefore the location was awesome (right next to the gondola) Staff speaks english well, which isn't a given in russia.


  • Lavrentiy
    March 13, 2014

    Location, outdoor pool, good breakfast, spacious rooms.

    sovok service, plastic officiants and roomservice. 2 extra beds has been booked but did not ready at checkin time 9pm. Our baby 2 y.o. Cars between buildings until 8pm only. No shuttle bus from train station. 4 Stars maximum.


  • Jerry
    March 8, 2014

    Everything! It's amazing!!!


  • Andrew
      United Kingdom
    February 18, 2014

    the whole set up is fantastic. We where there for the weekend of the Olympics so yes it was expensive but worth every penny. Our suite was huge, 2 full bathrooms, walk in closets, separate lounge. The list is endless and the pools indoor and out door are brilliant as are all the facilities. We will be going back..


  • Anonymous
      United Kingdom
    December 30, 2013

    stayed there over 10 times, this time for 5 days, always a pleasure.


  • Anonymous
    December 6, 2013

    No WIFI in the room


  • Anonymous
      United Kingdom
    September 25, 2013

    The spa and gym facilities are good. The room was clean and comfortable. The staff in the spa were friendly, and one of the receptionists who helped me find a taxi to Rosa Khutor was brilliant

    All but three of the staff I spoke to were rude. The food is truly terrible for a hotel of this kind, let alone for the prices - and I'm not a fussy eater. The entire hotel feels impersonal - cavernous, brightly lit dining halls and business-hotel corridors. The concierge was helpful initially on the phone when I was trying to organise a taxi, but seemed reluctant to call me back with details I'd requested as my cell phone had a UK dialling code. In the end, he didn't call at all and I had to call back several times to get hold of him.


  • Maria
    September 13, 2013

    the price off honey


  • Nikolay
    July 19, 2013

    Very good stuff and location

    Shower in the room was not working. When I arrived to the hotel, I asked them for Rennie medicine. They charged me 700 Roubles. In my opinion it's not normal for 5 star hotels to charge their guests when they are in need for such basic medicine


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