The Wi-Fi drops on occasion , and the mattress/pillow is not the most comfortable (orthopedic), but these are quibbles. Both are sufficient and should not be the deciding factors for the average guest.
First, the location cannot be beat: the hotel is centrally located, on Krasnaya Street, next to shopping, restaurants, tourist attractions, whatever you desire. The hotel has a modern appearance and well-kept lobby, and other common areas. There is a decent hotel gym, coupled with an excellent pool; and sauna, steam room, and cold tub. And finally, the staff is very efficient, approachable, and professional. I would like to single out Olga, a manager, for special attention: she is a problem solver and believes in excellent customer service, well-done.
Given the attitude of the front desk and management to cater to their guests, you will be glad to book Intourist-Krasnodar. I know I will again for my next trip to Krasnodar.