Mandarin    

Ideal para personas de negocios. Personal eficiente y muy servicial se echa a faltar zona spa, sauna, piscina, etc ( la opcion a 50 min no es valida)

Easy to get to the office

24 hour menu is not that great

Location was good.

Very Russian hotel, with no trust to their customers and we had to pay in advance for conference facility even before we have received the service. Also conference facility were very basic and very hot in room as it was underground floor with low ceiling.

clean

overpriced

Comfortable quite room that is in a good location for the company I was visiting. Room service is delivered quickly. Not too bad a price compared to other place in Moscow.

Restaurant full menu stops at 11 and the selection on the 24 hour menu isn't that great and my room service order was incorrect when it arrive at my room.

The staff could speak English very well.

Struggle to get the hold on y credit card lifted after the payment went through.

Free internet

Room was not ready. I waited long time without explanation. possibly lack of knowledge to explain

Clean, comfortable hotel, restaurant good.

Toiletries price list confusing. Quite expensive.

Staff not trained to cater for customer complaint for example I could not sleep due to argument and fighting in room next door the hotel response was they are not responsible for guest behavior

I had to stay there because of location

Bad collaboration with Booking.com - total mess with reservation, prices; staff has no clue how to manage this or at least explain

Nice and cozy room, very friendly and proffesional staff, very good breakfast.

Coffee prices are unreasonable.

There are many choice for breakfast.

Not easy to find

This hotel has a great price-quality ratio. The breakfast is very good. the location of the hotel is good, very close to two different metro lines. There is wi-fi in the rooms and very good A/C

Some Personnel has very low english capabilities

Location is perfect (10 min walk from Kazanskiy railwaystation); the price was twice cheaper regular one

Wi-fi connection was poor

Rooms were great, food was nice and the staff friendly on the whole

Restaurant crew, nothing was possible for example to chenge menu with flavour of the soup???

the hotel was new and well kept

service at the restaurant

Spokoistvie, tsena I prili4nie rabotniki

Breakfast was good.

Water in the shower was brown. Bed is not convenient. Drunk guys are near the hotel and they offend foreign people. Check out was 30 minutes.

все

вполне приличный отель, вкусный и разнообразный завтрак в очень большом объеме

запахи в отеле, (м/б от курения, которые "въелись" в ковровые покрытия)

Отличное обслуживание,шикарный шведский стол на завтрак!все очень понравилось!!!!!!!!

интернет .центр города

кухня

Everything is very good. Thank you very much

Nothing

останавливаюсь с 2009 года. дизайн отеля приятен и комфортен.

с каждым разом работа персонала хуже и хуже. началось с мелочей, сначало заменили отличную итальянскую косметику на полную туфту. просить персонал о чем-либо бесполезно, всё равно сделают по-своему. мания немедленно требовать деньги за любую услугу, даже стирку. хотя раньше все просто ставилось в счет и оплачивалось в конце пребывания. непонятная чехарда с ценами на проживание!!!