Le Meridien Towers Makkah  

cleanliness, quietness, and politeness of staff

website must state that tunnel to the haram operates only during Ramadan

The hotel is on Kudai road, on the other side of tunnel. The saptco shuttle is very frequent and take 2 sar per person one way. At prayer timings, the shuttle is crowded so you have to wait for your turn to climb in. The hotel furnishing is very good, definitely 5 star.

While the hotel furnishing is 5 stars, the service is definitely 2 stars. Firstly there are no shops/restaurants in walking distance. Thus you have to either eat in the hotel or eat near Masjid Haram. The food prices are definitely high. Secondly, for 4 days and 3 nights, no body picked up at the 3 reception numbers !!! Room service dining number was always attended. Not all staff speaks English and thus quality of service varies from the staff to staff.

The hotel was very comfortable. Though in the start there was some miscommunication, as we thought taht this was Le Meridien, which is 250 mts away from the Haram. Nonetheless, it had very prompt and punctual shuttle buses running every 30 minutes which made visiting the Haram much easier that we had earlier thought. Breakfast was good, though it lacked variety, it tasted good and had fresh breads.

Reception staff and some other staff struggled with English, otherwise everything else was fine.

Bus service to the Mosque Underground car parking

Staff not very professional Language Issue Some items in room not working

Clean and comfortable

Where is the Staff? Not a lot of facilities.. Not the best food.

I like the room size And the new furniture

I did not like the survice ( I was 2 nights with out tv ) and I Chick out with no phone in my room and you told in the web site that there is a bus for the harem but I didn't see the bus just for tow days thanks alot

Its location.....get into the tunnel and you are right in haram. But the saptco bus service some times makes you to wait in front of hotel ,,,,,,,,,,no bus waiting shade ...........you might end up with sun burns

The service .............very poor............no one realize that the very business they are in is of hospitality ,,,,,,meaning humbleness and smiling faces are first and foremost criterion to be on duty. Staff seems to be rude and stiff handed. Does not gel well the reputation of spg chain.

فندق ابراج مرديان مكة من اسواء الفنادق ذات الخمس نجوم ، من حيث الخدمة ، فالاستقبال سئ ، والروم سيرفس اسواء بكثير ، فقط خدمة الغسيل والكي ممتازة ، غير ذلك من سئ الى اسواء . ويعامل الضيوف الذين حجزوا عن طريق البوكنج باسواء معاملة ، اما من يحجز مباشرة وبنفس السعر يحصل على افطار بوفية مجاني وسحور بوفية مجاني وخدمة البوفية عصاير وشاي وقهوة وحلويات مجانية ، اما من يحجز عن طريق البوكنج فليس لة نصيب من هذه الخدمات . طلبت منهم كماهو موضح لدى البوكنج بان خدمة الافطار والسحور يضاف 15% على السعر اليومي ، لكنهم رفضوا هذا وحصلوا منا على اكثر من 43% لسعر الغرفة ، حيث كلفني بوفية الافطار 365 ريال مع العلم ان البوفية دون مستواء الضعيف حيث انة عبارة عن مقبلات وعصاير وصحن رز ودجاج واحد الله يديم النعمة . وقس على هذا باقي الخدمة . المكان بعيد جدا عن الحرم ولكن يوجد خدمة النقل الجماعي السعودي بالمجان ، ولكن هذه الخدمة ردية جدا بحيث تبعد مواقف النقل الجماعي عن الحرم مسافة بعيدة جدا في القبو وعلى المعتمر ان يمشي مسافات طويلة ويصعد سلالم من الرخام ليس سلالم متحركة للوصول الى الحرم وبالعكس في العودة كذلك مع مع زحمة الناس في الباصات الجماعية . عموما لا انصح للمعتمرين بالسكن فية

Hotel Meridien Towers Makkah fare worse than five-star hotels, in terms of service, bad, and the Roman Service fare worse than, just washing and ironing service is excellent, it is from bad to fare worse. And treats guests who booked through booking Worse treatment, either from booking directly at the same price get the breakfast buffet is free and morning meal buffet is free and service buffet and tea and coffee and sweets free of charge, either from booking has no share of these services. I asked them shown in booking that serve breakfast and suhoor added 15% on the daily price, but they refused this and got us on more than 43% of the price of the room where in me buffet breakfast 365 SR with the knowledge that the buffet without weak as he is a mere appetizer starter and and dish rice chicken, one perpetuates the grace of God. The same applies to the rest of the service. The place is too far from campus, but there is a service of mass transit Saudi hosting service, but the service shift is so far the positions of mass transport Haram on far away in the basement and on the pilgrim to walk long distances and climb stairs of marble rather than escalators Electrical to get to Haram and vice versa to return as well as with the jam with the people in collective buses. Generally do not advise the faithful pilgrims housing

The food is very poor. We ordered food from the room service menu and they got us the wrong order. The club sandwich was very bad taste. We also order cheesu burger and they gave us chicken burger without cheese and the burger tasted and felt like a rubber burger. The place is clean but the service and the food really sucks...I never thought a Le Meredien Hotel would serve such food for customers !!!

The food is very poor. We ordered food from the room service menu and they got us the wrong order. The club sandwich was very bad taste. We also order cheesu burger and they gave us chicken burger without cheese and the burger tasted and felt like a rubber burger. The place is clean but the service and the food really sucks...I never thought a Le Meredien Hotel would serve such food for customers !!!

Staff are very freindly

The facilities are beautiful. The rooms are meticulous, the staff appears willing to help, although the effort on their behalf is weak. The iftar is not included through booking.com but after convincing they added it free of charge. All staff minus reception is very friendly. Some receptionists are very friendly others are the extreme opposite.

Some of the receptionists are quite rude. The location is terrible during Ramadan. Their shuttle cannot access the tunnels to the Haram during Ramadan, and the buses that go are government owned, overpacked, people push, shove, and kick their way onto it. If you have any emergency requiring refund for days not spent, they are unwilling to help, which in reality is unislamic.

Too far from haram, bus shutle service is not active in ramdan, no water no snacks nor fruits in this hotel, deserve three stars

Honestly nothing and was bad experience, probably due to the lack of experience of the hotel staff

1- security - no experience 2- housekeeping services is way below standard 3- shuttle bus to down town wad vey disorganized