Le Meridien Towers Makkah  

The good service of the Towers was the bus shuttle service round the clock to haram.

Irresponsible attitude of the staff. Have to call many times without any reply from them. Each dept. Blames the other dept. And passes the responsibility to others. No communication exists it seems. Reasons to justify above: 1. Additional bed missing - have no info. and no space in room. 2. In executive room, Water Kettle, hot plate or microwave oven missing. Unable to heat the basic necessities of young children like milk, food etc. 3. When requested Room service asks to contact Technical service and vice versa.

Easy access to Kaaba and frequent bus service.

No complimentary water and tea bags, etc. in the kitchen.

The hotel is nice but not as expected from 5* hotels. Bus travelling to al haram is available 24 hours with easy access and free of charge thru subway.

The staff in reception were poorly answering phone calls or accepting our complains. We asked for extra blanket coz room is to cold and they bring it after 4 hours. Location of hotel is not good coz no shopping or restaurants nearby. Also, area surrounding the hotel is not encouraging for walking.

Shuttle services

Reception people

The building, room settings, material etc. were all excellent, but, cleanliness, room and reception services were horrible, I was not expecting this at all.

The only thing I liked about Le Meridien Makkah was the cleanliness of bathroom. Everything else was pretty ordinary.

Le Meridien Makkah is not good value for money. Some of the observations I made during my stay are: 1. Carpet in teh hallway and the room is old and looks dirty. 2. Kitchen in the suite had this strong stench that spread to the other rooms also. 3. Room service staff refused to send me an empty plate saying this is not hotel policy. 4. I needed some currency change and the staff at reception refused saying he did not have any. This does not happen in other parts of the world. For this price, much better service is expected.

Good hotel

Meals

The suite was good. The shuttle bus service to Haram (Holy Kaaba) was excellent. Enjoyed breakfast. Overall experience was good.

The price was good for me as I was traveling during Mid term vacation. The provision of but - shutter from the hotel to th Holy mosque was on time and very comfort bus.

Location is very far form the Holy Mosque. No near by supermarket - grousary - resturant - Long distaance to the nearest one. Room service is very bad - not answering calls and Not providing the minimum 4 star hotel requirment (Tea lables - boiler) or even provision of adapter for mobile charger.

This hotel is situated away from Haram but is having excellent shuttle bus service round the clock. You'll always find shuttle bus waiting at both the ends. I went for Umrah and had very good experience with this hotel. Staff is also helpful. We had dinner there, which was delivered in room in just 20mins, and was excellent. Internet services are available at cost but receptionist provide the username/pw slips for free. Actually hotel management should add internet facility permanently. No one goes to makkah to enjoy free net access,,it's used by the guests only when they take out some time to check urgent mails/e- ticketing /flight or next hotel bookings etc. It should be free; I mean it should be added to the hotel facilities like the shuttle service. My overall experience with Le Meridien towers makkah is excellent.. I would certainly recommend it to everyone.

Booking was done for my family's stay. I wanted the hotel to deduct the payment using my credit card which I used while making the booking at ur website. Hotel staff informed my family that they need to pay by cash and they cannot deduct from my caredit card as I was not staying with them. I called the hotel reservation staff to make the necessary arrangements to deduct the amount from my credit card and also faxed them the credit card copies but there was no response and my call was always transfered from one dept to the other. I had never expereinced such a bad service. Finally I had to transfer the money to my son's bank account.

Exceeded my ecpectations. Never had to wait more than a minute for the 5 min shuttle service (coasters vs. Saptco buses) back and forth to Masjidil Haram. Hotel staff was courteous. The only odd thing was that they charged my card upon check-in vs. Checkout.

Design of rooms and availability of busses to Harram only (not from Harram).

Reception took too long time to serve you, Zero cleaning of room during 3 days stay, only one restuarant was available, no store nearby Hotel you have to take taxi or bus to reach nearest shop or food store or resturant, crowded, return back from Harram is a night mare specially if you have kids or older people.