Makkah Clock Royal Tower, A Fairmont Hotel  

the proximity to the Holy Masjeed & the gold lounge

service was very poor no phone in the livng room. no clock either city view was concrete view.. huge buildings blocking view...

Close to the Haram. Clean and spacious suit.

The elevators are slightly enefficient. The hotel has many rooms with few elevators to support all the guests.

Long waiting to check in Rooms where unavailable upon arrival

It is very close to the Haram and it takes only about five minutes to reach it. The room was awesome, specially the bathroom which had the toilet and bidet area separated from the rest by an opaque glass door. Everything was very, very clean and the room was very quiet, it felt as if we were alone in the whole floor, which we were not. The services was good and professional. We will definitely come back to this hotel the next time we visit Makkah but we will probably have breakfast somewhere else.

The buffet could have been better, the variety was good but the quality needs improvement on things like the omelettes. The only problem we had was a long wait for our luggage on check out which might have been cause by excessive use of the elevator at that moment. If you are on a tight schedule, this could be a problem.

its very nice and luxuary ants its 2 neer to the haram

The hotel was really well-located just few minutes away from the Holy Mosque el Haram. We could not be better placed ! The staff was very attentive, friendly and so helpful as we travelled with a young 18months baby. The breakfast was just perfect, there is no other word to describe it. Coumba from France

We were pretty disappointed as we took the junior suite for couple of nights and the hall was not clean at all. It was too dusty even on the carpet. We could see also greasy fingerprints on the big and little tables. I think for the price we should not face such incident. Coumba From France

The shower room is so dusty . It need quick mentainance

I like the soap, shampoo, conditioner, body cream and the shower get smiles. They were great. Moreover, I liked the way of having a speaker in each room to hear the Haram Athan and the wake up service was on time always. I like also the breakfast in general although with the two crowded people more arrangement is required.

I didn't like the responses from the guest service desk and the way of escalating the issue with guests. Moreover, the hotel’s hygiene is a bit suspicious. I found one used and tied down towel been raped for me as a new one in one of the bathrooms there. Moreover, I found some pieces of women hair in the bathroom floor and I had to inform the room service specifically to remove it. In addition to that, the blanket in the bed was dirty although the duty manager himself emphasized to me that they double check everything by them self twice. If a photo is possible to submit I would attach it. After the issues appeared to me the hotel management upgraded my room to a higher suite in order to cover the bad and shameful services provided to me. I would like to add more, in Booking it was mentioned it is close to Haram; however, it is 10 minutes actually away from Haram. Going down from your room and taking two elevator takes ages to reach to Haram. Most of the time is been wasted in just waking to reach to the gate outside the Hotal mall. The outside windows, facing Kabbah need to be cleaned. It is so dirty to an extend you feel it was not cleaned since one year. Don't reserve there. The elevators take long time to reach you and you have to take two set of elevators, which are really annoying. 10 minutes to get out of the hotal and another 2 minutes to reach to the closet gate of Haram (King Abd Al-Aziz Gate).

My visit was basically to perform Umra in Makkah. I like most the hotel had faciliity of dadicated prayer Hall, which helps elderly people for prayers.

The Location The Manager

- The staff are not helpfull. - The room was not clean. - The bottle of water in the room was used. - The furit plate wasn't coverd. - When I ask for help nobody comes. - I have to call the manager for anything otherwise I will never be helped. - The AC went off and I waited for four hours so they send help. After that they said The AC is not working in six floors. I had again to go to the manager so the issue get solved.

Hotel was great it was front of the harma plus it was clean and had great food. Staff were very helpful and very friendly. I loved the hotel and enjoyed my time i spent there.

Close to the mosque.

The location is excellent. The Kaaba view is super (in some of the units)

You have to change a few elevators to get to your room or visit the Kaaba. Any outside food is not allowed to be brought into the room, which is a big inconvenience especially for families with young children. The service seems to have declined over the past year. The behavior of staff has some room for improvement

Many thanks for the staff.

كان حجزنا عبارة عن جناح دبلوماسي مطل على الحرم في الطابق ٢٧ ( الذهبي) و كان الفطور و ٢ مقبلات مجانية خلال اليوم وجود حلويات و فواكه مجانية في الجناح عند الوصول تنظيف يومي قربه للحرم طاقم محترف ممتاز نشكرهم على حسن الاستقبال الضيافة و المعاملة رائحة زكية عند الاستقبال

عدم تنظيف الزجاج الخارجي أخذ مصعدين ثم العبور بالمركز التجاري للوصول الى الحرم المرتبة و المخدات غير مريحة أتمنى لو كانت صلبة قليلا

Location - very convenient Available facilities were outstanding - esp. free wifi Food was great Staff were very friendly and helpful

Price a little high but worth the location and luxury!

Cleanniness,comfort

Approach,food was not good.breakfast was not up to the mark for a Five star hotel.

the hotel location is very good, it's only a couple of minutes walking from the Holly mosque

I took a room in Fairmont Gold in the R4 floor, but unfortunately the elevator was shaking and the room is above the 50th floor and some time it does not respond to the buttons and keeps going down like it's falling, I Expected better than that for the VIP elevators it was really scary and when I talked to the hotel about it they tolled me that they will chick it and ignored. another issue that i specifically ordered a room with separate beds and I got a confirmation on that but once I arrived I got checked in late and with a room with one king size bed instead of tow separate beds and when I asked the staff about it they ignored my request. next time I will try another hotel and I am not going back do to these points, no safety and ignoring confirmed customer requests

The size of the suite is good Brakefast is good Near to harm

Not enough staff at the restaurant . Some of the staff are not helpful

the view of HARAM

the access to the haram the parking

Everything nice about the hotel.

- finishing décor was poor paint , wall paper . - Balcony in level R2 was dirty which made the view terrible . - their was no warm water

The staff freindly just smile to gust and very helpfull especilly in the reception ( mr.bukhari) 24 hr senaks Just when you arrived give the gaurd your car key . Excellent value for money

Elevator only need more organization .

The location is good . In really love the fantastic view of Kaabah seen from my room

Yes there is something which is rather a sat back . The bed was not comfortable . Everytime I work up from my sleep I will have a back pain. Cannot sleep well due to the pain . In the end hv to sleep on the sofa which is more firm.

Reception was realy bad