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King Abdul Aziz Endowment, 21955 Mecca, Saudi Arabia – Show map
Excellent location – rated 9.1/10! (score from 3317 reviews)
Rated by guests after their stay at Makkah Clock Royal Tower, A Fairmont Hotel.
|Fairmont Gold Double|
|2 Bedroom Gold Suite King Kaaba View|
|Residential Suite Twin Kaaba View|
|Presidential Suite Kaaba View|
|Fairmont Gold King|
|Junior Suite King Kaaba Special Offer (Honeymoon)|
|Apartment Suite King Kaaba View|
|Deluxe King Haram View|
|Duplex Suite 2 Bedroom Kaaba View|
|Duplex Suite Twin Kaaba View|
|Residential Quad Haram View|
|Residential Suite Twin Haram View|
|Studio Twin Kaaba View|
|Fairmont Gold Double Kaaba View|
|Studio Twin Haram View|
|Deluxe Double Haram View|
|Signature Double Kaaba View|
|Junior Suite King Kaaba|
|Signature Suite King Haram|
|Signature Suite King Kaaba View|
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112 properties in Mecca
Including hotels, apartments, villas and more.
3317 verified reviews
They speak your language
Makkah Clock Royal Tower, A Fairmont Hotel's staff speaks: Indonesian, English, Arabic
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Fitness Center, Spa, Massage
Food & Drink
Restaurant, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and costs SAR 70 per 24 hours.
Wired internet is available in the hotel rooms and costs SAR 70 per 24 hours.
No parking available.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, ATM on site, Concierge Service, Private Check-in/Check-out, Lockers, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, All Spaces Non-Smoking (public and private)
Indonesian, English, Arabic
From 5:00 PM
Until 2:00 PM
Children and Extra Beds
All children are welcome.
Up to two children under 6 years stay free of charge when using existing beds.
One child from 7 to 12 years is charged SAR 150 per person per night in an extra bed.
One adult is charged SAR 300 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 3317 reviews
Value for money
Show reviews from:
Being part of the luxurious Abraj El Bait Complex, Swissôtel Makkah is a designer hotel in close proximity to the Holy Haram overlooking the Kaaba and the Grand Mosque.
Score from 3550 reviews Very good
In one of the tallest buildings in the world and overlooking the holy Grand Mosque, Hajar Tower combines tradition with modern comforts. It features on-site shopping and fine dining options.
Score from 4266 reviews Very good
Facing Mecca’s King Abdulaziz Gate, Al Safwah offers modern accommodations in a high rise, located at Al Haram Al Makky Yard. It features free Wi-Fi access.
Score from 1061 reviews Good
In front of King Abdulaziz Gate, this modern hotel has rooms with partial Al-Masjid al-Ḥarām views or Mecca’s skyline. It offers an on-site restaurant with a 24-hour room service.
Score from 3192 reviews Excellent
I felt that the furniture was overused somehow
Poor room service, especially if you want to order food, late response and sometimes they never pick the phone.
It is such a great hotel in this holy city. It looks that it manged by group of unprofessional staff they need to learn how to deal with the hotel guests properly.
clean nice top view of Makka nice food menu
no king bed and i asked and no room with king bed! i asked for extra bed for three days and they did not bring it my kid slept on the coach! They did not clean the first day! The elevator is a hastle not recommended for elder people
Location !! Bathrooms fantastic. Buffet breakfast excellent.
Arriving exhausted..although we were too early for our room to be ready it would have been a caring touch to offer a cup of tea while we waited.
Higher Room Rate
Dinner very selective High standard
Bath room need to be more clean
No direction to the main gate
1- staff very poor 2- very bad service 3- breakfast too poor 4- no one smiling in all of the staff 5- transportation to airport too much expensive 6- room service very bad
It's not the nearest hotel to the Haram Much more expensive than other competitor
Environment, decor, cleanliness, good food and room service, excellent toilet facility.
Not guided properly how to reach in advance. Not sure which reception to check in. Wasted 40 minutes before checking in. Bed too soft, had a backache. Breakfast limited choices and slow response from staff.
Although The Kaaba is the center of the Haram, but the room I reserved, which is Haram view, could not view the Kaaba. This was I shock that spoiled the trip. No car parking. I have to take Taxi to reach my car. I reached to the hotel 5pm for check-in but they took two and half hours to get the room ready. I have to carry my luggage myself since all carts and labor are busy. This is after waiting. For two days and two nights, the room got cleaned once. However, the room cleanness is not acceptable. The staff, both front disk and management are helpless and never felt they are after my comfort as I guest in the hotel. Over all my experience was horrible with this hotel and do not recommend to anybody.
I would like to stay again in the same hotel but with front location and a week trip. Hotel was so good and near to harram shareef so i prefer to visit again
Location, stuff, quietness, food, clean and good air conditioning.
Using 2 different lefts to reach your room!
Car Parking service wasn't available at my arrival. I had sustained a police fine for towing my car away for wrong parking at the hotel drop point. Also the location of the hotel front entrance was hard to find.
The breakfast is excellent hospitality is very good I just love it
The price of lunch and dinner
After waiting long time until i get my room i have been received twin handicap room insted of room that i booked also there were no towels. I asked for towl and i received it 2nd day. I was unsatisfied.
Location and the mousqe in the hotel
First of all i booked the signiture suite haram view we are 2 people so i asked them to just open the sofa bed in the room on check in the receptions told me 5 min i calked them an hour later he told me 5 min i had to call 8 times in 3 hours for them to come plus tjey told me we will charge u for it and i called again because the previous guest kept the safe box locked it took the 1 hour extra to come and the calked the fridge is not working 3 times the nevwr camed i orderd an elwctricity plug late night i receved it next day afternoon
More than 2 hr for check in and the room not ready or not available Staff uncooperative
Quite comfortable and clean, it provided all the necessary facilities a good hotel should. The view from high up was fascinating as was the interior of the Tower in question. And the breakfast was simply marvelous; so much variety! Truly, Fairmont Hotel is the representation of an excellent five star hotel!
The provided telephone to contact the hotel itself, however, was always busy or went unanswered. Also, the staff at reception were faulty in their guidance to the customers' assigned rooms; quite some time was wasted in that.
Poor quality of staff and unclean rooms
The pillows were dirty, The windows were not clean House keeping came to our room once at that time we were busy and we ask him to come 1 hr later, he said he cannot The room AC was not working properly
Room area is incorrect. It is specified as 46m2 but it was almost 15 only. I asked them to change so they accepted and gave little bigger almost 25m2. No hot water in the room. Athan speaker is not working. Also they gave me another car from parking and I got delayed for more than 1 hr.
Close to haram - Alhtough we faced alot of problems, it is concidered clean compared to the other hotels.
I was really SHOCKED when the reception told me that my rooms were not in the original "Makkah Clock Royal Tower, A Fairmont Hotel", instead there is another new hotel attached to it called " Emaar Residence at the Fairmont Makkah". The original hotel reception was on the (M2) floor whereas the new Emaar residence reception was on the (M4) floor. The receptionist told me that original hotel was for the regular rooms whereas the Emaar residence was for the appartments. Here are the problems that faced us: 1- The reception was very small compared to the original one and the employees where really not that helpful and the best thing they could tell is to make you go from one reception to the other, its like they are playing with you jumping from one reception another and the problem is that each of them are not related to another. 2- We really got used to the staff not answering the phone ( when we call 0), this happended to us many times and it is not a thing that you would expect from such a luxury hotel. 3- Not only that, we also got used to their staff taking very very long time to bring anything we ask for, we talked to the manager, his assistent, operator and reception and nothing changed. 4- We booked two similar studio rooms and they gave me two rooms (they claimed that they are studio's) but with different sizes and quality !!!, where one of them was a smaller more cramped room with no sofa and with a poor design and quality where you see the wooden furniture look really cheap and the paint is like when you paint your own house with your own hand. Most importantly, the design of this room (which was on the 42nd floor) was different that the room design in the pictures in (booking.com). I brought up this issue because the other room (in the 32nd floor) was really similar to the pictures and really looked nice and with a sofa and its size was larger and the quality of the furniture and room was much higher and better.
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