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Property Highlights

Places of Interest:

Hajar Tower (0.1 miles) Abraj Al bait complex (0.1 miles) Clock tower (0.1 miles)
Show map Makkah Clock Royal Tower, A Fairmont Hotel

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Newest reviews for Makkah Clock Royal Tower, A Fairmont Hotel

  • Hamed
      Kuwait
    August 31, 2014

    Spacious clean perfectly located from Haram, the hotel was the closest to perfection for lodging in the city of Makkah.

    Dining was quite pricy.

    10

  • Anonymous
      United Kingdom
    August 31, 2014

    There are no comments available for this review

    8.3

  • Mesfer
      Bahrain
    August 31, 2014

    Manners were extremely organized

    The breakfast was not managed and attempt very well. The quality of the food is not well and they need to clean the dish's in appropriate way therefore, I had a bad experience with plate and cups , the smells was not good enough and I was shocked.

    9.6

  • Anonymous
      United Arab Emirates
    August 27, 2014

    Every thing is ok and comfortable

    1. The eleveaters are far from the rooms 2. The entering time (5 p.m) is not good and should be more flexible

    7.5

  • Faisal
      Kuwait
    August 26, 2014

    Location Facilities

    Staff Service Maintenance

    7.1

  • Abdullah
      Saudi Arabia
    August 22, 2014

    Hotel view to the KA'BAH

    No staff to cary the luggage at the hotel gate. Check-in takes long time. I arrived at 7 pm but the room is NOT READY. You must use two different elevators to reach HARAM.

    4.6

  • Sameer
      United Arab Emirates
    August 19, 2014

    Quit and clean

    No parking No early check in as requested Lift is too busy

    8.8

  • Anas
      Saudi Arabia
    August 18, 2014

    location is best you may get in Mekkah!!!, room size is good, furniture is good, honestly I was expecting much better than what I get in this hotel,

    poor guest service, staff at front desk as good as any sub 4 stars hotel in mekkah, kind of ignorance and for a second you dont imagin yourself staying in a five stars hotel with a big operator name behind it! Food at breakfast is not good, service as well bad

    6.3

  • Abdulaziz
      Saudi Arabia
    August 17, 2014

    I like the location of the hotel

    I hated the amount of time I had to call reception or house keeping or room service to do something or ask something.

    7.5

  • Mohammad
      Kuwait
    August 17, 2014

    very nice Hotel with excellent services

    bad reception serves they let us wait for 4:45 min to get the room and they change my booking room

    7.5

  • Yahya
      Belgium
    August 17, 2014

    Location Shopping Old city History

    Time of entering the hotel

    7.9

  • Faisal
      Saudi Arabia
    August 17, 2014

    The stuff in reception very poor

    6.7

  • Faruk
      Qatar
    August 15, 2014

    clean and comfort

    staff

    6.7

  • Nawaf
      Saudi Arabia
    August 15, 2014

    I was upgraded to the golden level due to the rooms full booking. the room is big, comfort also the bathroom was nice and clean.

    No body will answer you.

    8.3

  • Faisal
      United States of America
    August 15, 2014

    I liked the extra cleaning of the facility including rooms. Also, I liked the great location of prayer hall which is located in a direct view of alharam and Ka'aba. The check-in and check-out services were fast. Room services were fast, I've requested food and it was there in 25 mins only!. The quality of food was fantastic. Staffs were friendly and energetic

    The windows in the room were not clean, hardly to view al Ka'aba because of the dirtiness of the glass. However, there were no variety of coffee available in the menu

    9.6

  • Khalid
      Saudi Arabia
    August 14, 2014

    Location

    Reception doesnt answer Lack of elevators Poor service Poor internet

    4.2

  • Keshar
      Saudi Arabia
    August 13, 2014

    Location is very convenient and you can know crowd situation if choose kaaba view room.

    1. Late in Check-in, No consideration of early check-in request in advance. 2. Two elevation to be used to reach your room is confusing.

    6

  • Khalid
      Saudi Arabia
    August 10, 2014

    Its Location

    9.6

  • Naif
      Saudi Arabia
    August 10, 2014

    View only

    Check-in at 5 pm !!! Dinner is out of choices ,,, lack of check in & out staff !! You will have to wait on long que to do so ,,, never again

    4.2

  • Mohamed
      Saudi Arabia
    August 10, 2014

    Clean & neat & close to haram

    Very poor service in guiding the guest & resturant food Manu is boring

    7.5

  • Fahad
      Kuwait
    August 10, 2014

    Nothing

    Everything

    3.3

  • Mohamed
      Bahrain
    August 9, 2014

    The location is great. Very close to Harem. The view was also very good, especially if you book a room with Kaabah view. The design and decoration of the rooms and the hotel overall is pleasant and comfortable. I would like to extend my sincere thanks to Mr. Syed from the reception for his dedication and hard work, as he was the only person handling the desk in the absence of his co-workers. He was extremely polite, very helpful and understanding and he provided a top-notch customer service.

    It is such a waste that the Fairmont brand is associated with a hotel with such poor service. While the location of the hotel is superb is terms of proximity to Harem, and in terms of quality of the room and furniture, I was extremely disturbed by the low quality of service. Starting with the reception, there was only one person handling the desk. Apparently all Saudi employees took unofficial leave and left the hotel severely understaffed. When you call to request any service, you would be lucky if they picked up on the third time. It took them ages to respond to any call. Most of the time, they would ignore and not attend to your request. I had a room for three adults and therefore an additional bed needed to be brought to the room. I had to remind them three times to bring it, and they only brought it at 3 am!! My brother literally had to sleep on the couch for the night. I also asked for pressing service and was not responded to in time and I requested house-keeping to clean the room and they only came the following day after I called again. Add to this that upon arrival I had to wait for my luggage for an hour in the room, and I personally had to go down to the concierge desk to bring the luggage myself to the room because otherwise I would have waited for a prolonged period. All in all, poor service by staff.

    5.8

  • Anonymous
      Saudi Arabia
    August 7, 2014

    The direction was not clear and there was no parking I think you should inform visitors that there is shortage of parking at the central area their Reception services were poor as well

    8.8

  • Moustafa
      Saudi Arabia
    August 6, 2014

    location, facilities

    staff/house keeping have very poor attendance to any request.

    7.5

  • Abdulla
      United Arab Emirates
    August 6, 2014

    The staff are play with reservations.. Im not going to say all of them but who ever i dealt with.. I reserved a room before my arrival day though i arrived at 4am so i dont need to wait till 12 to check in but they were not clear with rules n everytime i go they say no rooms availabe but there is a suit!!! If there are no room how did i make the reservation !!!!!

    6.3

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