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King Abdul Aziz Endowment, 21955 Mecca, Saudi Arabia – Show map
Excellent location – rated 9.1/10! (score from 3852 reviews)
Rated by guests after their stay at Makkah Clock Royal Tower, A Fairmont Hotel.
|Fairmont Gold Double||
|2 Bedroom Gold Suite King Kaaba View||
|Residential Suite Twin Kaaba View||
|Presidential Suite Kaaba View||
|Fairmont Gold King||
|Junior Suite King Kaaba Special Offer (Honeymoon)|
|Apartment Suite King Kaaba View||
|Deluxe King Haram View||
|Duplex Suite 2 Bedroom Kaaba View||
|Duplex Suite Twin Kaaba View||
|Residential Quad Haram View||
|Residential Suite Twin Haram View||
|Studio Twin Kaaba View||
|Fairmont Gold Double Kaaba View||
|Studio Twin Haram View||
|Deluxe Double Haram View||
|Signature Double Kaaba View||
|Junior Suite King Kaaba||
|Signature Suite King Haram||
|Signature Suite King Kaaba View||
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109 properties in Mecca
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3860 verified reviews
They speak your language!
Makkah Clock Royal Tower, A Fairmont Hotel's staff speaks: Indonesian, English, Arabic
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Fitness Center, Spa, Massage
Food & Drink
Restaurant, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and costs SAR 70 per 24 hours.
Wired internet is available in the hotel rooms and costs SAR 70 per 24 hours.
No parking available.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, ATM on site, Concierge Service, Private Check-in/Check-out, Lockers, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, All Spaces Non-Smoking (public and private)
Indonesian, English, Arabic
From 5:00 PM
Until 2:00 PM
Children and Extra Beds
All children are welcome.
Up to two children under 6 years stay free of charge when using existing beds.
One child from 7 to 12 years is charged SAR 150 per person per night in an extra bed.
One adult is charged SAR 300 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 3852 reviews
Value for money
Show reviews from:
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Score from 4526 reviews Very good
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Score from 3819 reviews Very good
Pullman ZamZam Makkah is just a few yards from the Holy Mosque and has luxurious studios and suites. It features a restaurant and views of the city and the Kaaba. Masjid Al Haram is 325 ft away.
Score from 5306 reviews Good
In the heart of Mecca, Hilton Suites Makkah has modern accommodations overlooking the Kaaba and Holy Haram. It features a restaurant, gym and business center. Al Masjid Al Haram is 270 yards away.
Score from 1198 reviews Excellent
Wonderfull staff security gard valet men very caring and willing to help out wonder saudi people location
asked for a room with view didn't get it No parking full lot valet food not tasty like my former visit
Food smell , peapol bring food to rooms
- Comfortable Bed... - Espresso tray... - Calm... - A lot of Towels...
- Entrance Access.. - Haram narrow view angle ... - Lack of directions in using the room accessories (AC, TV, Phone....)
The worst service I ever had
This is my first and last visit to this hotel. It is the worst hotel I have been to till now. It is not a 5-star hotel at all. The main issue is the bad management. The entrance was so crowded, there was a total mess in the reservation system there was no available rooms although people have booked for that day. They were waiting from 5 pm the actual check in time for many hours but there were no rooms. Some people and children were sleep on the lobby coaches. The only excuse the hotel provide is that other customers refuse to leave their rooms!! And they can’t force them to check out, although the check out time is 2 PM no body usually check out at that time. Some of them checked out around 7 pm!!! Not enough workers, only two employees were at the reception for more than 20 customers. All customers were complaining from the slow service. People were standing in the queue for more than three hours. The staff didn't even thought to provide refreshment or snacks for the people till they solve their problem! Also, there were not enough bell boys for the luggage. Everything you need in this hotel will take 2 to 3 hours to get done. There is not enough wheelchairs for old people. We had to get a wheelchair from another hotel. The water in one of the suites in the two bathrooms was very hot. We requested for engineers to fix it but they didn't come. The mini bar in one the suites was empty and in the check out they told us we need to check the mini bar!
The easy accessibility to haram and shopping mall.the number of elevators available is more than enough. The hospitality of the staff is excellent.
Check in procedures not good. Check out procedures not good. Bad smell in the room & bathroom. Staff are not well trained. Room services is bad.
The room city view was really good,bathroom was clean and water flow for showers was very good,breakfast was a nice variety
When I arrive there,there are few hotels in the same building and you have to struggle a bit to find and reach this hotel. When I reach the front desk on m-2 level,I have to wait in a que as the front desk staff was very slow and not very professional,as my turn comes to him, he leaves the desk for a moment and later as he comes back and see my booking,he is not very fluent in English and tell me to go to another place for this booking,I ask him that on my booking there was no mention for such,can he do the same from here as I am really tired,he is not bothered and I have to go to other level m-4 and there again to wait in a que and later eventually to check in after a real exhausting and tiring waiting time,even there all other travelers were facing same issues and there were certain anguish moments,so this front desk check in was very annoying experience Front desk should be fluent in English,fast and professional for their job,accommodative to guest need,helping and understand that guest just came from a hectic travel is tired and need to be pampered rather should wait longer and suffer
NOTHING. I HAD A VERY BAD EXPERIENCE
Staff and services are too bad. 1) You don’t get your until its 5 o’clock. Let’s say you arrive at 2:00 pm you will stay in the lobby for 2-3 hours 2) To check in you stay in the line for 45 mints, (lack of staff) 3) Neither reception nor housekeeping answers your calls. 4) If you want to order food in the room no one will pick up the phone to take your orders 5) I paid for a suite with a sofa bed, but the sofa bed didn’t open, when I tried to call as I mentioned above no one answers you calls, and when finally they answered they lied to me, the housekeeper said I will get you a bed but he never showed up. So I ended up sleeping on the floor. 6) Bathtub water leaked 7) It was a nightmare 8) For location it’s too bad coz you take time till you reach Haram, there aren’t enough elevators. 9) My aunt (she is over 65) was with me but in another room, so they let her in the room for 2 hours without lights and with no electricity
No hot water. Bath room is bad. Shower area is on the floor where the floor is not sloped. After taking a shower the whole bathroom floor becomes flooded with water. The reception staff have no credibility. They never keep their promise and hard to get them by phone. The food plates stay on outside for probably a day un removed.
The chick in stuff they give me the room very late at 7:30pm
This is going to be a long post. We had to wait for an hour and a half for our room to be ready when checking in. Even though staff were polite, they were all talk no action. Shower drain was blocked, extra bed requested weeks before was not there, and housekeeping staff were nowhere to be found even though we called guest services over six times in one day. Our requests were not met until we complained to the assistant manager. Hallways were filthy in our floor (floor 51), there were garbage in every corner, elevators need major maintenance and cleaning, and breakfast was a nightmare. The restaurants are too small and too crowded, staff need general etiquette and major customer service training. Overall, this hotel is a disgrace to the Fairmont chain and I would never recommend it to anyone I know.
LOCATION, breakfast Saturday was better than Friday.
All staff are underqualified they do not know how to talk, deal or serve guests; that was apparent at all facilities at the hotel. I stayed in suite but my room was not cleaned or refreshed nor ever cleared trash from it. I asked for assistant on the usage of safe; unfortunately he said he will send some one but no one showed up till the last minute I left the hotel. Restaurant staff on Friday morning were terrible they ignored us and did not assist us in any way. complementary water was there the first day then they did not bother with providing us with the minimum services. The windows were so filthy can't see pass them; so how can they claim Harrem view which was our main aim of visit. Shower in bathroom wasn't in order. Comparing it from last year where I had the visit; last wear was 10 times better then last weekend.
No convenient parking facdlities available Beds have dips, therefore, not comfortable No food varieties in room dining plus not tasty
Badly Managed, Good staff. Room was booked but not available upon arrival. Emarr Property is managing this newly finished suit/appt
Location and breakfast is perfect
We arrived on 1:00pm they give us room on 5 pm we wait 5 houres to be rooms ready , I have two rooms the give me one on 1st floor the second one on 3rd floor!!!
the check in process is the worst i ever experienced. i spent two hrs to check in and requested to check out @ 2.00 pm.
Although one has to pass between two separate sets of elevators and then walk through the Abraaj Towers mall, it's still wonderfully close to Masjid al-Haram - which is the whole point. The breakfast was very reasonable and I can't imagine what must have been happening here at breakfast time for other reviewers to have said it wasn't.
Booked a quadruple room, officially for 2 adults + 2 children (though we have 3). Upon 2am arrival, was given a king-sized bed (only) in what could at best be estimated a double room. Everyone dozed on the one bed while waiting for 2 extra beds, even though there was no space for them. One cot arrived at 3am. The other (cot/bed) never came. The following day, asked for a quadruple room. Was given a new room with three beds. Better, but not quadruple. Ascribing the best possible motive: they are incompetent. Other explanations suggested themselves.They get away with it because of the location. I didn't come to argue, so I didn't, but you have the chance to avoid such hassles by booking an alternative hotel! I certainly wouldn't stay here again.
I like the location
I really did not like the service and staff are not friendly. Very poor customer servic .
Nothing at all
Impolite staff especially Reception staff, Many things
the food , the service , the cleaning, too many elevators.
I was at the hotel 4:30pm and my room was not ready , 4 receptionast with no knowledge and experience of hotel system, charged me twice , I do not recomend at all, I wish PR department calls me to explain further.
Check in and out was a bit slow but I enjoyed the stay very much.
the bed was very bad and the room is small and i doubt its 45 m2
Glitz and Glamour
1) Poor toilet fixtures 2) Water spill and fixtures not user friendly 3) Linen and rooms not serviced without being called 4) Damp room - no window or heating 5) Breakfast menu not keeping with upscale hotel 6) Staff had poor English language skill - even at Reception 7) Do NOT plan to stay again or recommend to others
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