Mena Grand - Khaldia    

si ,aunque la zona donde esta no es muy buena,es la parte antigua,auque el Hotel esta muy bien y ,moderno.

la zona donde esta

Amabilidad del personal, habitación totalmente renovadas y lujossas. Upgraded a habitación superior sin coste alguno.

Me llamaron a las 6.30 de la mañana por teléfono para indicarme que ya tenía la ropa planchada. No podían esperarse hasta las 8h???

Servicio del personal, instalaciones, amplitud habitaciones y su confort, desayuno.

El wifi y el aire acondicionado deben mejorar.

It is a luxury hotel. Fantastic rooms. Very good food.

Gym and pool don't correspond with the quality of this hotel.

Comparable to business class hotels around the world

Lack of responsiveness to customer needs

Room size and room layout was good. restaurant was good

Location and rate

The hotel was very clean and the staff were very pleasant and helpful. free wifi connection made it convenient to access the net and mail.

The location was not good.

Good hotel and thanks for free upgrade to exucutive suite

Nothing

All things in hotel is good

The modern design in rooms and bathrooms. The furniture.

First, ac in suites isn't good enough to cool the space of suites. Suites always feel hot. This is not the first time I stay in suite in this hotel, it's actually the second time, and it seems the problem remains the same, even though the difference between my two visits is about ten months. Second, the TV channels are very poor, not to mention the extremely poor resolution of TV channels in TVs, it's like early 90s or late 80s. Third, a buffet fee of SAR 160 per person for lunch or dinner is very expensive. To make it even worse, that buffet fee doesn't include soft drinks. I could have a Rib-Eye steak in five-star restaurant with drinks, soup and salad and dessert and for no more than SAR 150.

Room size and room layout was good. restaurant was good

Housekeeping services, laundry services and response time to requests was unsatisfactory. housekeeping and laundry had to be repeatedly called for follow up on services.

I liked the big bathroom with modern facilities and the comfortable bedroom. Very cosy atmosphere.

There was a strong toilet smell in the bathroom which also affected the bedroom. Without the daily treatment of the pipes there, not even the air-condition can properly expell this strong smell.

Uitstekende service, snel en stabiel internet!

Rooms were spacious

Ac was not working and we could not sleep the whole night. Despite repeated request, they could not fix the problem. The location is very bad.

The location. The price.

The bed and pillows. The shower. The a/c.

cleanliness, good selection of breakfast buffet, staff courtesy.

none.

Over all hotel was good staff was good and supportive, meal was excellent location was also good to whom who wants to visit and shop in downtown.

Nothing

Very friendly staff, special thanks to Asif Ikram who organzied everything very well.

Value for money Room size Cleanliness Kids playground Breakfast Lobby Free internet

Noise in the street

Reception and telephone operator was not available in the midnight. I tried to call operator for wake up , but could not reach. After 15 minutes, somebody replied who was not the operator !!? Anyhow, that person got my wake up call. I claimed this situation to Guest relations next day.

in general, it s very good. will come again.

location

Had a good in house experience

Surrounding were not good

the junior suite bathrooms are nice.

the food is way below the standard for a 5 star hotel, actually it is horrible. we asked for a baby crib and they did not have one, so they bought us blankets, which is surprising.

The staff were superb and could not have done more to assist. Rooms were spacious and well equipped.

I was really looking forward to a bath until I discovered I didn't have one.