Shaza Al Madina  

Special Thanks to Mr.Fares Baksha and Mr.Abdullah Bushnaq for their professional welcome, dealing, help

Good rooms, nice breakfast, clean and tidy. welcoming staff.

pillows were too thick, and staff can be more welcoming and provide better advice to guests arriving earlier than check-in time.

the location, very near to Masjid Al Nabawi, rooms, restaurant, food and staff at the breakfast restaurant. the toileteries are really good with a very different aroma.

the corridor leading to the rooms, dark and the carpet is dirty, very poor lights in the corridor and the numbering of rooms, have to go very close to see them.

Perfect location. nice and excellent room. Great decoration. Delecious food. friendly staff.

Everything excellent and very close to Al Haram.

May be it is little expensive

nice hotel

The upgrade they gave me.

The location is only minutes walking to the Prophet's mosque. Our room was big and had a separate majlis with a sofa bed. The room easily could have slept 4 people. The hotel and rooms have a lovely, unique and classy Arabic design. The food was excellent and the breakfast buffet included in the price was a real treat.

The carpet in our room was exceptionally stained, which was unusual given the otherwise nice décor and facilities.

Location breakfast

Stain on carpets rooms not clean enough for five star

Excellent location, good rooms and fast check in

Lifts at prayers time have some delays also toiletries are not provided on daily basis.

Good Location. Enjoyed Stay.

breakfast, design, decor, bathroom

carpet, and its normal when you count the visitors

Very friendly and professional reception Very Cozy and unique decoration Excellent location Good breakfast

The bed size is to small. I am staying at room 517. water is not flush smoothly on shower room Carpet need to be renew for 5 start hotel criteria

Excellent location and very good

Very near to Masjid-e-Nabwi.

Horrible parking facilities in basement with no control of where people park resulting in blockages. I booked a deluxe double room which had only 1 chair in the sitting area and no table. The table was refused even when I called to complain.

- Very near to haram mosque -friendly staff - very relax enviromennt

None

The deocration and feel

The carpets were dirty

Every thing

No thing

everything was excellent

The help and support of the duty manger Mr. Abdulrahman who was available during check in

It's near to Al Masjid Al Nabawi. Clean

The location was perfect and the room was will equiped with most needed staff

Carpet was not cleaned to the level of 5 stars hotel.

Wonderful reception and excellent cleanliness and service is quick and close from the Prophet's Mosque

Nothing

Location

Extortion for the quality. The hotel is priced same as Mecca Raffles (how?). I hear this is the standard for Medina, very poor service, at very high prices. First day, only one person at check-in desk (with throngs of people waiting). They gave us wrong room (standard twin instead of delux twin). We get upgraded to junior suite, but even then the price is ridiculous! Had we paid the correct fare for the junior suite I would be mortified. Room cleaned after two days, blanket request delievred after three days, breakfast is a free-for-all. The website promises a wellness centre and kids zone. These are not available. Very disappointed, esp with Kids Zone, this is why we booked hotel to keep kids occupied while we split visits to the mosque. Despite the negative comments, I dont know what other options are available in Medina? - I heard similar comments about the Hilton, Intercontinental, etc. Best to save money and book a budget hotel albeit with a little walk to haram.

So close to Masjid al nabawi,clean, friendly well trained staff,luxurious,excellent breakfast buffet, parking.

nothing