Sheraton Stockholm Hotel  

The chairman of our board arrive at 07.30 from New York and had to wait in the lobby until 14.30 until they could make one room ready for him. I was waiting in the lobby from 07.00 and I saw at least thirty people check out. Clearly their room staff were unable to get one room ready for my chairman. The under manager said that check-in time was 15.30 and was totally inflexible. If he had worked for me I would have dismissed him on the spot, as it was quite clear some rooms were ready by 10.00, I saw this on my floor. The restaurant is extremely costly and very overpriced, service is very good. The breakfast is good but their is no facility for a light continental breakfast at a more modest price. The service for food at the bar is terrible.

Really helpful, professional, customer focused staff. Excellent english spoken. Thank you

Lobby area very unwelcoming and cold. Perhaps too minimal. But very clean and practical

Location. Esay waliking distance to all the main tourist sites.

It would be nice to have free WiFi everywhere. The competition like the Radisson do it.

Location and staff

smaall crowded bar area

Lcation when traveling by train.

Audio fair held at sheraton was crowdy and noisy. Breakfast was not peaceful and too noisy. Check out was slow even if stay was pre-paid.

This is my second year to stay in Stockholm and on both occasions have stayed in the sheraton. This year i booked My one night in stockholm centre, one night in Kiruna and then came back to Stockholm again for our last night. On our last night we booked the Radisson as it was slightly cheaper and when we arrived the hotel did not meet our expectations but fortunately the Sheraton accomodated us for a reasonable price and their customer service skills are unbelivable and really made sure that we had an amazing last night in Stockholm, we also upgraded our room which over looked Stockholm old town Gamla Stan which is beautiful. We also ate dinner in their 360 restaurant, lovely atmosphere with amazing food, staff were really helpful at recommending dishes. Dont think i will ever stay in another hotel in Stockholm, and will hopefully be back next year!!!!

Staff very pleasant and helpful, rooms spatious with comfortable big soft beds. It is very clean, though you can choose when do you want your towels and linen changed. I read here a lot of complaints about slow lifts and crowded reception, but we didn't see any of it. Waiting for lifts is no more than 10 seconds, really. The hotel is in the walking distance from all the main attractions and shopping streets, but if you prefer to use bus or metro, the bus stop is in front of the hotel, and the metro 3 minutes walk. All the metro lines stop at this T-Centralen stop, so the location couldn't be better, between the contemporary and the historical part of the city. I would definitely recommend it, and go back myself.

No free WiFi in the rooms is really annoying, but there is a possibility to use internet from the bar downstairs. If you don't want to actually sit in the bar and have a drink, you look a bit like an idiot standing in the corner, checking your email. Also if you book a standard room you will not get a sea view, because it's not a matter of luck but you are offered to pay extra, which is ok, though it should be mentioned during the reservation process maybe. We didn't have the breakfast, because it was too expensive.

The location is excellent from - to train station and to the old towen, the breakfast excellen also.

It was the second time I was there. It is very well located and they have very good offers

Location for shopping and meeting friends

Shrotly said: nice room, big and clean bathroom, good service. And a very convenient central location. You pay pretty much for the hotel' s name, but on the other hand you get there a guaranteed standard- level quality. I would recommend this place.

The hotel breakfast is too expensive- even for the Scandinavian standard.

Luxary room with two huge beds

Poor environment in restaurant, unfriendly lithtening. Poor SPA-dept.