Amara Sanctuary Resort Sentosa  

Size of the upgraded room and bedroon very good. Staff at reception very helpful.

This is not a 5 star hotel. The pictures show a different hotel to the one we stayed at. After half an hour of being there we asked to leave as it was not up the our standards and was falsely advertised on the website as a 5 star hotel .ie outside areas generally run down and cleanleness to a poor standard. As we had a non-refundable booking we only got an upgrade. The breakfast area was more like as canteen, with paper napkins and no attention to detail what so ever and staff presenting themselves as if on a dress down Friday. Everything about the place is run down, tatty, broken chairs, upholsery marked and uncleaned, green slime in the jacuzzis and pools. The ground floor pool area hadn,t been cleaned of leaves the whole time we were there. The infinity pool was filthy with clearly damaged chairs not replaced and slime in the pool. Rubbish bags left outside our stairs for the two days we were there. Balcony was filthy and un-cleaned, we had to ask if we could have it cleaned ...twice !! The place needs a complete make over and is 2-3 star at best. I could go on but I'm bored and not used to complaining.- Be warned travellers !!

Location is good. It is really close to Singapore city.

Villas are old and tired. Staff is not really frienly, especial the manager's assistant. It is definatelly overpriced.

Room was cosy and bed was spacious. However the tv was surprisingly small with poor connection. Rooms were quiet and unable to hear disturbance/loud noises from other visitors

Staff should at least explain or mention the facilities when checking in. We didn't know there was more than one pool until the day we checked out!

I liked how attentive the staff was.

The room walls are too thin. I could hear every word that was being said by my neighbors.

A nice hotel with luscious grounds and very peaceful Room was very nice colonial decor. The hotel pools were both iin very poor state and closed. I got an eye infection from the pool. No staff at pool and at the only pool that was open there was no shade no staff no phone On the positives the room was lovely as was the grounds. Beach and convienience store is a ten minute walk. Spa is nice but very expensive. Resturant food was good but the decor is modern and cold in contrast to the lush surroundings. Gym is very very good

The natural feel The competitive price Spa is relaxing and good ambience

Distance of carpark to rooms

The mattress is good n firm.

The rooms is a bit old in furnishing n deco.

i booked a one bedroom villa for 2 nights. the aircondition was rather mild. the open bath n shower area was romantic but needs to be kept in in good condition. the plunge pool was great but the side board was loose. due to wear n tear.

The rooms were well-kept and clean. The breakfast served was also of good variety and it was tasty!

The furniture looks a bit run-down and there was little information about the spa facilities.

The suite was spacious with an extra large bed which was able to fit in both my husband and I and our 2 tots. The hotel staff were also very accommodating and friendly.

The children's pools were rather dirty and not well-maintained.

Larkhill Terrace rooms are very luxuriously decorated, easy access to the infinity skypool. Nice resort for peace and relaxation staycation. Friendly and excellent staff.

the access pool, outdoor daybed and bathtub.

The private-feeling environment was what I was looking for with comfy bed that brings me to the dreamland after laying down. Ample space in the entire room that you can run around. Bathroom was well maintained and furbish with basic amenities. There was even a fruit platter in the room that welcomes us! The Front Desk and the rest of the staff were nice and greeted us with a smile.

The uninvited 'visitors' in the room like the relatively big ant on the table and roach like insect on the curtains. The In-Room Dining wasn't to my liking as I tried better ones in another hotel in Sentosa or elsewhere. Didn't expect the buggy service took awhile - we called twice and in the end we gave up and walked out from our Studio. The concierge should have informed us on the waiting time.

Customer service was great. Also we loved the pool.

we preferred a double bed. But they gave us a twin bed.

Electric bike is good.

It is not comfort that wireless can't be used in room. And the breakfast buffet doesn't have many choice, but the fresh juice is good.

The location is good . It's clean hotel and the rooms as well. The staffs are helpful. Very good complimentary stuffs in the lobby .im happy and after 2days staying in the city we preferred to stay at this hotel again.

The only bad thing was when people put their room service such as their tray out of room , those stuffs were there in the corrider for long time and nobody from restaurant came to take it.

Swimming pool

Room not clean

Wonderful experience, 5 star service.

- Very resort-like, lots of greenery around which makes it very relaxing. - Loves the free-flow ice cream/snacks/welcome drink in the lobby during weekend. Very welcoming to see these amenities in the lobby after a hot day under the sun. - Pleasant staff in the breakfast room, and in the lobby

- Floor tile is chipped in the bathroom floor, can be dangerous to young children. - Location is slightly far from bus stop or tram station which makes it inconvenient to travel around. Only shuttle that is provided by hotel is to RWS at around 9am. Maybe hotel can provide more shuttle service. - Housekeeping along the corridor. There are trays of food laying along the corridor which creates an unpleasant smell. There are Housekeeping staff along the corridor cleaning other rooms, not bothered by it. Maybe they can notify room service to clear it. It is quite a turn-off.

Chinese banquet and free snacks in the foyer

No wifi in the rooms No late check out

room was not well maintained. curtains wer not properly hung and Room was rather dusty.

The enviroment, the bed and room were nice, the breakfast was good but can be improved.

Staff not so friendly and the balcony of the room was not clean.

the room we stayed in had a wonderful view. overall i think the place is well worth the money.

the staff wasn't really friendly the phone and the tv in our first room didn't work told them to fix when we went out but 4 hours later nobody took any action. eventually had to change the room(40 min wasted on packing)

The spa facilities were wonderful and the all-day restaurant had lovely food.

Very dissappointed with the state of the courtyard and plunge pool. Courtyard dirty - cigarette butts in the candles (they were there when we arrived and had not been removed on the day we left - 7 days later - yuk!!). The plunge pool water was very milky, which indicates that it is not being filtered properly.