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20 Hong Kong Street, Riverside, 059663 Singapore, Singapore – Show map
|Special Offer - Superior Double or Twin Room|
|Special Offer - Deluxe Double or Twin Room|
|Superior Double or Twin Room|
|Deluxe Double or Twin Room|
|Deluxe Family Room (3 Adults)|
|Executive Double or Twin Room|
|Special Offer - Superior Room with Breakfast and Wifi|
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939 verified reviews
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Fragrance Hotel - Riverside's staff speaks: Chinese, English
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Food & Drink
WiFi is available in all areas and costs SGD 10 per 24 hours.
Private parking is available on site (reservation is not needed) and costs SGD 10 per day.
24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning
Non-smoking Rooms, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 5 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 939 reviews
Value for money
Show reviews from:
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Score from 8580 reviews Excellent
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In the heart of the city just over a quarter mile from the National Museum, V Hotel Bencoolen features an outdoor swimming pool, elegantly furnished guest rooms and a 24-hour front desk.
Score from 1535 reviews Review score
A 5 minute walk from Lavender MRT Station, V Hotel features modern rooms. Its facilities include an outdoor swimming pool and fitness center.
Score from 2564 reviews Good
From the minute I checked in, I was asked to show prove of my bank statement that there was a pre-authorised debit on my account. Receptionist was overly rude. Have never come across such rudeness, especially in Singapore. The rooms were ridiculously small for a family room and definitely not worth the amount charged. Will never step near the place again.
Good location and with comfort.
Lack of adequate space to place luggage, and a "non-functional" WiFi.
The location was great and the staff were lovely
The room was much smaller than the pictures with no windows. Felt very claustrophobic. The shower was more or less on the toilet and the towels all had stains on them.
staff ok hotel not good
very small area u pay a lot but not satisfactory place
Staff were polite and efficient
Very poor wifi, I couldn't connect the entire time I was there in lobby or my bedroom (4th floor).
Excellent location. Great value for your money. Friendly staff. Clean.
Rooms might get very tight if you have big luggages. Some rooms in the hotel get no wifi reception. They had to switch me to a different room for this. Also, avoid the hotel's breakfast. It's not worth $10. You get better food even from McDonalds.
Location was great. Staff were really good.
Paying $10 for wifi. Rooms were tiny. Some rooms don't have windows.
Warm service and strategies location
There is not separate between bath shower and closed.
The staffs, they are very friendly and helpful. They cheked us in even though we arrived early. The staffs when asked for questions especially on directions will help you promptly. Clarke Quay Station is just five to ten minutes walking distance. The room is clean.
Noisy corridors at 3 am.
Front desk staff member, Lionel, was so helpful. We had 8 hours to fill in after checkout time and our flight departure and he offered ( without us asking ) for the hotel to hold our bags, free of charge, so we could spend more time exploring singapore. He also offered for us to use the pool and shower there if we wanted to freshen up before heading out to the airport. Finally he managed to flag us down a cab at changeover time in the rain!
Everything was great value for money so we have no complaints.
Didn't had the double bed the first night while I made a reservation and a payed already 3 months ago! Shame on you!
Can't forget the assistance given to us by Adrian re our web check-in for our trip back to the Philippines. He even called The airline to verify the transaction. Very much appreciated....Adrian!
Room smelt like state cigarette smoke. Was joke considering they stated if we smoked in the room would be charged fee to clean. Had to tell management how bad it was so wouldn't be charged
Front staff very good and friendly
wifi should be free
Friendly and helpful staff.
Only downside was noisy guests.
Location is great, close to Clarke Quay Rooftop pool is nice
Weird $100 deposit is charged to your card at the beginning of your stay to be returned later (in 1-2 weeks, I was told... ) Room had no windows Air conditioning was super noisy Unless you were cooling your room constantly, it would instantly become humid Overall, you can definitely find better places
Fragrance? We don't know how the staff stick the stink of fragrance in the lobby.
Smell of bleach in the room. It was rectified by staff when asked. Most romantic have no windows so be aware.
It's very good place to stay. It's close to MRT and city tour bus stop. Walking distance to the riverside. Overall I loved it :)
The smell of the "Fragrance" in the lobby was too strong. The bedroom had no windows and felt very cloister phobic. The room smelled of dew whenever the air con was turned down. There was not enough hot water available for showering.
I have been charged by my credit card after booked the room in Sep'14 but when reached the hotel on 26/10/14, I was told the payment was not indicated in their system. I have to re-print from my credit statement and showed to them about the payment made. This is the first time I experienced such situation when book accommodation on-line.
Front desk staff was nice and friendly, and the location is best, and we got upgraded and the complimentary breakfast, thank you so much!!
only the shower was not working at first night, but they fixed it quickly.
Greatly appreciated the baggage storage assistance for an early arrival and for the following day late departure. Relatively easy access by the MRT from the airport. Relatively quiet location. Within walking distance of everything I wanted to see for a one night stay.
Position was excellent, close to transport and shops. Pool was magnificent with a great view at night with all the lights around. River was just across the road and a great spot for sightseeing and eating.
No fridge in the room, cafe ran out of breakfast one day and no refund was offered. Staff were very helpful but didn't seem to understand how important it was to have a fridge in the room to keep drinks cool. Tea and coffee were provided but nowhere to keep the milk cold. We had to buy ice from next door and keep the milk in the sink!!
The staff were very friendly and helpful. It was in a fantastic location. The roof top swimming pool was great
There was no space in the bathroom to hang clothes or a shelf to put toiletries. The coat hangers were not removeable, nor were there enough.
Convenient for a last minute booking
No windows, used to windows in hotel rooms would expect this to be advertised
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