Furama RiverFront  

Buffet dinner was very good - breakfast was good but overpriced .Internet worked well but again overpriced - should be free.

Frankly I was very disappointed with my stay at the Furama this trip - I am a regular customer at the hotel but this will have been the third time that it seems I have to fight to get the room that I booked. I booked a smoking deluxe as usual and for the third time I was offered an"upgrade" to their worst Executive club rooms which are located on the 6th floor right in front of the aircon or water cleaning vats that spray a lovely green ooze over the windows and make a heck of a noise. I politely declined this "upgrade" and then was told that they didn't have any more deluxe smoking rooms. After raising voice, one such room miraculously appeared. Quite frankly us travelers don't need this kind of hassle. Next time in Singapore I will be staying at another hotel. My colleague was also blatantly lied to as the receptionist serving him tried to tell him that they had only one smoking executive club floor whereas in fact they have club rooms on every floor and there are some 9 smoking floors. Get your act together !!! or make another smoking floor !!

Those front desk staffs needs more improvement on their services as they were not friendly at al!!!!!

Location is good... Please put sauna or jacuzzi or steam bath...:-)

First they give me room cigarets smelling, after complaining, staff changed room for 5th floor and this one was ok. When I want to book taxi for next day, desk staff was surprised I do not know why. When check out staff at the desk want to charge me for chips & chocolate from mini bar which I not ate. So total defailure.

very friendly staff rooms very clean easy access to all areas lovely swimming pool

we booked this holiday august 2011 when we arrived no room ready also did not get smoking room or with a double bed which we had requested

Furama riverfront is located at a decent location, preview of the hotel is fantastic. Room service is excellent, great overview of hotel with reasonable price. Cleaniness of hotel is slight above average.

Swimming pool is not well maintain and does not have access to free wifi.

Passageways smelled of smoke

Location.

I called for room service and was told the foods will be delivered to me in 30 mins. However, it took more than 1 hour and no apology recieved from them!

The water in the bathroom for shower and bath was always cold!

Location of hotel is good, within walking distance from clarke quay.

We were upgraded to a suite upon arrival, so that was a pleasant surprise.

The location wasnt all that flash, but taxis are cheap in Singapore, so it didnt really matter.

The hotel has very bad parking facility and reception services. Marshal did not give directions to the alternative parking space when its carpark was full due to wedding functions. When I inquire about the parking charges incurred at the alternative parking space, the staff told me that complimentary ticket is only for parking at the hotel itself and i've to cover the charges on my own expenses at the alternative space. This is definitely not the service that i'm expecting. The operator on the phone wasn't polite as well when I called up from my room to check with the availability of the car park. Recep staff could not speak proper english and did not even inform about the breakfast time and venue. The hotel room looks dirty and the bed was not comfortable at all. Toiletries provided looks old and seems to be re-used.

swimming pool